Postoji nekoliko vrsta problema s pisačem,^{(printer problems)} uključujući zastoje papira ili malo tinte, ali malo njih je više neugodno nego kada se zadatak ispisa neće izbrisati.

Često jednostavno otkazivanje zadatka ispisa može riješiti problem, ali postoje određeni slučajevi koji mogu zahtijevati da uklonite štetne stavke iz reda čekanja za ispis korištenjem različitih rješenja.

Bez obzira na to koristite li lokalni ili mrežni pisač, a ne uspije izbrisati jedan ili više zadataka ispisa, pokazat ćemo vam neke provjerene popravke koji vam mogu pomoći da izbrišete zaglavljeni zadatak ispisa i počnete ispočetka.

Zašto se vaš zadatak ispisa neće izbrisati u sustavu Windows^{(Why Your Print Job Won’t Delete in Windows)}

Dovoljno je loše kada je vaš pisač fizički zaglavljen.

Ono što je više frustrirajuće je ako dokument koji ispisujete zapne u redu čekanja i spriječi ispis daljnjih dokumenata ili pisač neprestano ispisuje isti posao iznova. Što god da je slučaj, željeli biste otkazati ili izbrisati zadatak ispisa kako biste uštedjeli na papiru i tinti.

Međutim, proces ispisa radi drugačije u sustavu Windows^(Windows) . Kada pošaljete zadatak ispisa u red čekanja za ispis, datoteke ispisa ne idu izravno na vaš pisač, već stižu u spooler, koji upravlja svim zadacima ispisa.

Spooler vam također omogućuje promjenu redoslijeda zadataka ispisa na čekanju ili njihovo potpuno uklanjanje. Ako se pojavi problem, datoteke za ispis ostaju u redu čekanja jer se nijedna datoteka ne može ispisati.

Kada se to dogodi, prvo rješenje bi bilo brisanje zadatka ispisa kako biste omogućili ispis drugim zadacima ispisa koji su se nakupili. Ali ovo neće raditi ako ne možete izbrisati zadatak ispisa.

Kako biste odlijepili red čekanja i pokrenuli stvari ponovno, evo nekoliko popravaka koje možete isprobati kada konvencionalne metode neće raditi.

8 popravaka za brisanje zaglavljenog ispisa u sustavu Windows ^{(8 Fixes to Delete a Stuck Print Job in Windows )}

Postoje različite metode koje možete koristiti za brisanje zadatka ispisa osim otkazivanja zadatka ispisa ili ponovnog pokretanja pisača i računala. Provest ćemo vas kroz korake koje trebate poduzeti da popravite zadatak ispisa koji se neće izbrisati u sustavu Windows^(Windows) .

1. Izbrišite zadatak ispisa putem postavki pisača ili gumba^{(1. Delete a Print Job through Your Printer Settings or Buttons)}

Ako se zadatak ispisa ne briše s vašeg računala, možete to učiniti pomoću gumba ili postavki pisača. Većina pisača ima gumb Odustani^(Cancel) , Zaustavi^(Stop) ili Poništi^(Reset) , koji ako se koristi u kombinaciji može pomoći pri brisanju zadatka ispisa ili brisanja reda čekanja.

Također možete ukloniti ladicu za papir kako biste odgodili zadatak ispisa, a zatim ga izbrisati kako biste izbjegli gubitak papira. Također možete isključiti svoj pisač, odspojiti ga i pustiti da se potpuno resetuje prije nego što ga ponovno uključite kako biste izbrisali zadatak ispisa.

2. Koristite postavke sustava Windows za brisanje zadatka ispisa^{(2. Use Windows Settings to Delete a Print Job)}

Redu čekanja ispisa možete pristupiti i putem postavki sustava Windows^{(Windows Settings)} da biste brzo izbrisali zadatak ispisa.

1. Da biste to učinili, odaberite Start > Postavke^{( Settings )} > Uređaji^{( Devices)} .

1. Odaberite Pisači i skeneri^{(Printers & Scanners)} na lijevom oknu.

1. Zatim odaberite pisač^(printer) sa zadatkom ispisa koji želite izbrisati, a zatim odaberite Otvori red čekanja^{(Open queue)} .

1. Vidjet ćete sve zadatke ispisa u redu čekanja za ispis za pisač koji ste odabrali. Odaberite dokument koji želite izbrisati, a zatim odaberite Dokument^{(Document )} > Odustani^{( Cancel)} . Alternativno, desnom tipkom miša kliknite zadatak ispisa^{(print job)} i odaberite Odustani^(Cancel) . Odaberite Da^(Yes) i zadatak ispisa će biti uklonjen.

Napomena^(Note) : Ako želite otkazati sve zadatke ispisa u redu čekanja, odaberite Pisač^{(Printer )} > Otkaži sve dokumente^{( Cancel All Documents)} .

3. Koristite upravljačku ploču za brisanje zadatka ispisa u sustavu Windows^{(3. Use Control Panel to Delete a Print Job in Windows)}

Upravljačka ploča^{(Control Panel)} nije baš vidljiva u sustavu Windows 10^{(Windows 10)} , ali joj možete pristupiti odabirom Start , unesite Control Panel u okvir za pretraživanje koji se pojavi i odaberite Upravljačka ploča^{(Control Panel)} s popisa.

1. Da biste izbrisali ili uklonili zadatak ispisa koji se neće izbrisati s upravljačke ^(Control)ploče^{( Panel)} , odaberite Hardver i zvuk^{(Hardware and Sound )} > Uređaji i pisači^{( Devices and Printers)} .

1. Odaberite pisač s kojeg želite izbrisati ili izbrisati zadatak ispisa, a zatim odaberite Vidi što se ispisuje^{(See what’s printing)} . Alternativno, možete desnom tipkom miša kliknuti pisač, odabrati Otvori u novom prozoru^{(Open in a new window)} i zatim odabrati Vidi što se ispisuje^{(See what’s printing)} .

1. Otkažite^(Cancel) zadatak ispisa da biste izbrisali red čekanja ili ga izbrisali.

4. Koristite naredbeni redak za brisanje zadatka ispisa^{(4. Use Command Prompt to Delete a Print Job)}

Naredbeni redak^{(Command Prompt)} može vam pomoći da zaustavite i pokrenete Print Spooler kada želite izbrisati zadatak ispisa.

1. Da biste to učinili, odaberite Start i unesite CMD u okvir za pretraživanje, a zatim odaberite Pokreni kao administrator^{(Run as administrator )} ispod rezultata pretraživanja naredbenog retka^{(Command Prompt)} .

1. U okvir Command Prompt unesite ovu naredbu: net spooler i pritisnite Enter .

1. Otvorite File Explorer i kliknite adresnu traku. Upišite C:\Windows\System32\Spool\Printers i pritisnite Enter .

1. Označite^(Highlight) datoteke, kliknite ih desnom tipkom miša i odaberite Izbriši^(Delete) .
2. Vratite se na naredbeni redak^{(Command Prompt)} , upišite net start spooler i zatim pritisnite Enter da ponovno pokrenete Print Spooler.

5. Koristite Windows usluge za brisanje zadatka ispisa^{(5. Use Windows Services to Delete a Print Job)}

Također možete zaustaviti i pokrenuti Print Spooler u prozoru Usluge^(Services) .

1. Da biste to učinili, desnom tipkom miša kliknite Start > Run i upišite services.msc u dijaloški okvir za pokretanje. Pritisnite Enter .

1. Pomaknite se prema dolje kako biste pronašli Print Spooler , kliknite ga desnom tipkom miša i odaberite Stop .

1. Dok je prozor Services još uvijek otvoren, idite na direktorij Printers i izbrišite datoteke u njemu kako biste uklonili zadatak ispisa koji se neće izbrisati i sve druge zadatke ispisa na čekanju u redu čekanja.
2. Zatim otvorite File Explorer , odaberite adresnu traku i upišite C:\Windows\System32\Spool\Printers . Pritisnite Enter .
3. Označite^(Highlight) i desnom tipkom miša kliknite odabrane datoteke, a zatim odaberite Izbriši^(Delete) . Vratite se na prozor Usluge i ponovno pokrenite uslugu ^(Services)Printer Spooler da biste dovršili proces desnim klikom na Print Spooler > Start .

6. Resetirajte Print Spooler^{(6. Reset the Print Spooler)}

Ako ništa drugo ne uspije, možete resetirati Print Spooler kada se zadatak ispisa neće izbrisati u sustavu Windows^(Windows) .

1. Da biste to učinili, desnom tipkom miša kliknite Start > Run i unesite services.msc u dijaloški okvir za pokretanje.
2. Pronađite Print Spooler , kliknite desnom tipkom miša i odaberite Stop .
3. Desnom tipkom miša ponovno pritisnite Print Spooler i odaberite Restart za ponovno pokretanje usluge.

Pojavit će se dijaloški okvir o ponovnom pokretanju usluge, što znači da ste uspješno resetirali spremnik za ispis.

7. Ponovno instalirajte upravljački program pisača^{(7. Reinstall the Print Driver)}

Ako još uvijek ne možete izbrisati zadatak ispisa u sustavu Windows^(Windows) , možete ukloniti i ponovno instalirati upravljačke programe pisača. Ovo će resetirati softverski sustav za ispis.

1. Da biste ponovno instalirali upravljački program pisača, odspojite sve kabele iz pisača, a zatim idite na Upravljačka ploča^{(Control Panel )} > Hardver i zvuk^{( Hardware and Sound )} > Uređaji i pisači^{( Devices and Printers)} u sustavu Windows.
2. Desnom tipkom miša kliknite ikonu pisača i odaberite Ukloni uređaj^{(Remove Device)} da biste deinstalirali softver pisača.

1. Ponovno pokrenite računalo, idite na web-mjesto proizvođača uređaja i preuzmite upravljački program pisača^{(printer driver)} za model vašeg pisača. Instalirajte ga prema uputama na web stranici. Kada završite, provjerite je li zadatak ispisa još uvijek tu i pokušajte ga ponovno izbrisati.

8. Ručno obrišite i ponovno pokrenite Print Spooler^{(8. Clear and Restart Print Spooler Manually)}

Ako želite izbrisati zadatak ispisa jer utječe na ostale stavke u redu čekanja, možete ručno obrisati i ponovno pokrenuti spremnik za ispis kako biste ponovno spremili sve dokumente i izbrisali taj zadatak ispisa.

1. Da biste to učinili, desnom tipkom miša kliknite Start > Run i unesite services.msc u dijaloški okvir za pokretanje.
2. Pronađite uslugu Print Spooler u prozoru Services , dvaput kliknite na nju i odaberite karticu Općenito u prozoru ^(General)Svojstva^(Properties) .

1. Zatim odaberite gumb Stop , a zatim otvorite File Explorer .

1. Idite na adresnu traku, upišite %windir%\System32\spool\PRINTERS i pritisnite Enter .
2. Izbrišite^(Delete) sve datoteke i vratite se na prozor Usluge . ^{(Services )}Odaberite Start za ponovno pokretanje usluge Print Spooler , a zatim odaberite U redu^{(OK )} za zatvaranje i izlaz iz prozora.

Svi zadaci ispisa u vašem redu čekanja bit će ponovno spoolirani i poslani na vaš pisač i možete izbrisati zadatak ispisa koji želite.

Druge stvari koje treba isprobati kada se zadatak ispisa neće izbrisati u sustavu Windows 10^{(Other Things to Try When Print Job Won’t Delete in Windows 10)}

• Provjerite je li pisač izvan mreže ili je pauziran jer će to zadržati zadatke ispisa u redu čekanja dok vaš pisač ponovno ne bude aktivan. Možete provjeriti jesu li u prozoru reda za ispis odabrane opcije Pauziraj ispis^{(Pause Printing)} ili Koristi pisač izvan mreže . ^{(Use Printer Offline)}Ako jesu, poništite odabir.
• Privremeno onemogućite softver vatrozida. Vaš softver Windows vatrozida može ometati zadatak ispisa, ali ga možete privremeno onemogućiti da izbrišete red čekanja za ispis i vidite je li zadatak ispisa izbrisan. Ako nije izbrisan, onda vatrozid nije problem. Međutim, ako se zadatak ispisa izbriše, prilagodite postavke vatrozida kako biste omogućili usluzi ispisa za čekanje da pristupi sustavu vašeg računala.
• Prijavite se s drugim Windows računom. Ako još uvijek imate problema s brisanjem zadatka ispisa, ponovno pokrenite računalo i prijavite se pomoću drugog korisničkog računa. Ako možete izbrisati zadatak ispisa na novom računu, provjerite je li stari oštećen ili ima li potrebna dopuštenja za ispis.
• Skenirajte svoje računalo pomoću System File Checker kako biste utvrdili postoje li problemi s datotekama sustava i popravite ih. Da biste to učinili, otvorite naredbeni redak^{(Command Prompt)} , unesite SFC /scannow i pritisnite Enter .
• Provjerite odgovara li IP adresa pisača u postavkama porta Windows stvarnoj IP adresi vašeg pisača. Ako se ne podudara, unesite ispravnu IP adresu i pokušajte ponovno izbrisati zadatak ispisa.

Izbrišite zaglavljene poslove ispisa^{(Clear Stuck Print Jobs)}

Bez obzira na pisač koji koristite, vjerojatno ćete naići na situacije u kojima ćete morati izbrisati zadatak ispisa. Windows 10 vam to olakšava, ali ako je zadatak ispisa zapeo u redu čekanja, možda ga nećete moći potpuno otkazati ili izbrisati čime se dodatno sprječava ispis drugih zadataka ispisa.

Isprobajte popravke i savjete u ovom vodiču i javite nam u komentaru što vam je uspjelo.

Print Job Won’t Delete in Windows? 8+ Ways to Fix

There are several kinds of printer problems including paper jams or low ink but few are more annoying than when a print job won’t delete.

Often, simply canceling the print job can fix the problem, but there are certain instances that may require you to remove the offending items from the print queue using different solutions.

Whether you’re using a local or network printer, and it fails to delete one or more print jobs, we’ll show you some proven fixes that can help you delete the stuck print job and start over.

Why Your Print Job Won’t Delete in Windows

It’s bad enough when your printer is physically jammed up.

What’s more frustrating is if the document you’re printing gets stuck in the queue preventing further documents from being printed, or the printer continually prints the same job over and over. Whatever the case may be, you’d want to cancel or delete the print job to save on paper and ink.

However, the printing process works differently in Windows. When you send a print job to the print queue, the print files don’t go directly to your printer but arrive in the spooler, which manages all print jobs.

The spooler also lets you change the order of pending print jobs or remove them altogether. If a problem occurs, the print files remain in the queue as none of the files can be printed.

When that happens, the first solution would be to delete the print job to allow other print jobs that accumulated to print. But this won’t work if you can’t delete the print job.

To unglue the queue and get things going again, here are some fixes to try when conventional methods won’t work.

8 Fixes to Delete a Stuck Print Job in Windows 

There are different methods you can use to delete a print job besides canceling the print job or restarting your printer and computer. We’ll walk you through the steps you need to take to fix a print job that won’t delete in Windows.

1. Delete a Print Job through Your Printer Settings or Buttons

If a print job won’t delete from your PC, you can use your printer’s buttons or settings to do it. Most printers have a Cancel, Stop or Reset button, which if used in combination can help delete the print job or clear the queue.

You can also remove the paper tray to delay the print job and then delete it to avoid paper wastage. You can also power off your printer, unplug and let it reset fully before turning it back on again to clear the print job.

2. Use Windows Settings to Delete a Print Job

You can also access the print queue via Windows Settings to quickly delete a print job.

1. To do this, select Start > Settings > Devices.

1. Select Printers & Scanners on the left hand pane.

1. Next, select the printer with the print job you want to delete and then select Open queue.

1. You’ll see all the print jobs in the print queue for the printer you selected. Select the document you want to delete and then select Document > Cancel. Alternatively, right-click the print job and select Cancel. Select Yes and the print job will be removed.

Note: If you want to cancel all print jobs in the queue, select Printer > Cancel All Documents.

3. Use Control Panel to Delete a Print Job in Windows

The Control Panel isn’t very visible in Windows 10, but you can access it by selecting Start, enter Control Panel in the search box that appears and select Control Panel from the list.

1. To clear or remove a print job that won’t delete from the Control Panel, select Hardware and Sound > Devices and Printers.

1. Select the printer you want to clear or delete a print job from and then select See what’s printing.  Alternatively, you can right-click the printer, select Open in a new window and then select See what’s printing.

1. Cancel the print job to clear the queue or delete it.

4. Use Command Prompt to Delete a Print Job

Command Prompt can help you stop and start the Print Spooler when you want to delete a print job.

1. To do this, select Start and enter CMD in the search box, and then select Run as administrator under the Command Prompt search result.

1. In the Command Prompt box, enter this command: net spooler and press Enter.

1. Open File Explorer and click the address bar. Type C:\Windows\System32\Spool\Printers and press Enter.

1. Highlight the files, right-click on them and select Delete.
2. Go back to Command Prompt, type net start spooler and then press Enter to restart the Print Spooler.

5. Use Windows Services to Delete a Print Job

You can also stop and start the Print Spooler in the Services window.

1. To do this, right-click Start > Run and type services.msc in the run dialog box. Press Enter.

1. Scroll down to find Print Spooler, right-click on it and select Stop.

1. With the Services window still open, go to the Printers directory and delete the files in it to remove the print job that won’t delete and any other pending print jobs in the queue.
2. Next, open File Explorer, select the address bar and type C:\Windows\System32\Spool\Printers. Press Enter.
3. Highlight and right-click the selected files, and then select Delete. Go back to the Services window and restart the Printer Spooler service to complete the process by right-clicking Print Spooler > Start.

6. Reset the Print Spooler

If all else fails, you can reset the Print Spooler when the print job won’t delete in Windows.

1. To do this, right-click Start > Run and enter services.msc in the run dialog box.
2. Find Print Spooler, right-click and select Stop.
3. Right-click Print Spooler again and select Restart to restart the service.

A dialog box will appear about restarting the service, meaning you’ve successfully reset the print spooler.

7. Reinstall the Print Driver

If you still can’t delete the print job in Windows, you can remove and reinstall the print drivers. Doing this will reset the printing software system.

1. To reinstall the print driver, disconnect any cables from your printer, and then go to Control Panel > Hardware and Sound > Devices and Printers in Windows.
2. Right-click your printer’s icon and select Remove Device to uninstall the printer software.

1. Restart your computer, go to your device manufacturer’s website and download the printer driver for your printer’s model. Install it based on the instructions on the website. Once done, check if the print job is still there and try deleting it again.

8. Clear and Restart Print Spooler Manually

If you want to delete a print job because it’s affecting the rest of the items in the queue, you can manually clear and restart the print spooler to respool all documents and delete that print job.

1. To do this, right-click Start > Run and enter services.msc in the run dialog box.
2. Find the Print Spooler service in the Services window, double-click on it and select General tab in the Properties window.

1. Next, select the Stop button and then open File Explorer.

1. Go to the address bar, type %windir%\System32\spool\PRINTERS and press Enter.
2. Delete all the files and go back to the Services window. Select Start to restart the Print Spooler service and then select OK to close and exit the window.

All the print jobs in your queue will be re-spooled and sent to your printer and you can delete the print job you want.

Other Things to Try When Print Job Won’t Delete in Windows 10

• Check if the printer is offline or paused as this will keep the print jobs in queue until your printer is active again. You can check whether the Pause Printing or Use Printer Offline options are selected in the print queue window. If they are, clear the selection.
• Disable your firewall software temporarily. Your Windows firewall software may interfere with the print job but you can temporarily disable it to clear the print queue and see if the print job is deleted. If it’s not deleted, then the firewall isn’t the problem. However, if the print job is deleted, adjust the firewall settings to allow the print spooler service to access your computer’s system.
• Sign in with a different Windows account. If you’re still struggling with deleting a print job, restart your PC and sign in using a different user account. If you can delete the print job in the new account, check whether the old one is corrupted or has the required permissions to print.
• Scan your PC using System File Checker to determine whether there are any issues with system files and repair them. To do this, open a Command Prompt, enter SFC /scannow and press Enter.
• Confirm that the printer’s IP address in Windows port settings matches your printer’s actual IP address. If it doesn’t match, enter the correct IP address and try to delete the print job again.

Clear Stuck Print Jobs

Regardless of the printer you use, you’re likely to encounter situations where you need to delete a print job. Windows 10 makes it easy for you to do so, but if the print job is stuck in the queue, you may not be able to cancel or delete it altogether further preventing other print jobs from printing.

Try the fixes and tips in this guide and let us know in a comment what worked for you.

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