Microsoftov Xbox One nudi neusporedivo iskustvo igranja. Međutim, igraća konzola ponekad može izazvati probleme. Na primjer, uređaj ponekad ne čita diskove s igrama i Blu-ray filmove. Čak i nakon višestrukih pokušaja, rezultat je isti, nezadovoljavajući. Možda će zahtijevati poziv Microsoftu^(Microsoft) , ali možete isprobati ova rješenja i vidjeti radi li vam bilo koje od njih.

XBox One ne čita disk

Može postojati više razloga zašto Xbox One ne može pročitati disk:

• Prljavština, kosa ili krhotine^{(Dirt, Hair or Debris)} – Ako u vašoj dnevnoj sobi ima kućnih ljubimaca, velika je vjerojatnost da će se njihova dlaka ili prašina taložiti na Blu-ray pogon.
• Neispravan laser^{(Faulty Laser)} – Ovo je primarni razlog za većinu grešaka na disku. Kada se utvrdi, zahtijeva hitnu zamjenu.
• Kvar temeljnih komponenti^{(Failure of underlying components)} – ako niste svjesni, diskovni pogon na Xbox One pokreće skup objekata poput zupčanika, vijaka i različitih zupčanika i valjaka. Nehotično oštećenje bilo kojeg od ovih dijelova može zaustaviti rad diska.
• Strani predmeti^{(Foreign Objects)} – kovanice, šibice, ljepljive novčanice itd.

Moguća rješenja^{(Possible Solutions)}

Provjerite^(Check) imate li problema samo s jednim diskom i rade li drugi diskovi dobro. Ako da, slijedite ove korake,

Očistite disk mekom, čistom i vlažnom krpom pažljivo držeći disk za rubove bez dodirivanja gornje ili donje površine.

Pokušajte reproducirati disk

Ako vas početni^{(Xbox Home)} zaslon Xboxa traži da umetnete disk čak i kada je disk već umetnut, to znači da uređaj ne prepoznaje vaš disk. Za to mogu postojati dva moguća razloga,

• Prvo, postavke za Instant-On način napajanja dovele su do toga da konzola ne može čitati diskove.
• Drugo, diskovni pogon konzole treba servisirati.

Kako riješiti ove probleme?

1: Korištenjem načina napajanja Instant-On, promijenite načine napajanja i isključite konzolu^{(1: By using Instant-On power mode, change power modes and power cycle the console)}

Evo kako:

Pritisnite^(Press) gumb Xbox da otvorite vodič.

Zatim odaberite ' Sustav^(System) ' s popisanih opcija i idite na odjeljak 'Postavke'.

Tamo odaberite "Napajanje i pokretanje" > Power mode i pokretanje

Odaberite način napajanja^(Power) i pritisnite gumb 'Ušteda energije'.

Sada izvedite "tvrdi ciklus napajanja" držanjem tipke Xbox na konzoli 10 sekundi. Nakon što se konzola potpuno isključi, ponovno pritisnite gumb Xbox na konzoli kako biste je ponovno pokrenuli.

Pokušajte ponovo s diskom. Pričekajte nekoliko sekundi da vidite hoće li ga konzola prepoznati. Ako konzola sada može čitati disk, možete se vratiti na Instant-On način napajanja.

Slijedite gornje korake ako se problem ponovi.

2: Zatražite popravak^{(2: Request a repair)}

Ako gore spomenuto rješenje ne daje željeni rezultat, pripremite svoju konzolu za popravak. Idite u Online Service Center da zatražite popravak.

Provjerite^(Make) je li aplikacija za Blu-ray player uspješno instalirana

Ako možete reproducirati diskove s igrama, ali ne i CD^(CDs) -ove , DVD^(DVDs) -ove ili Blu-ray diskove^{(Blu-ray Discs)} , provjerite je li aplikacija za Blu-ray player uspješno instalirana. Ako ne, postavite i instalirajte aplikaciju Blu-ray i DVD player na Xbox One putem Xbox Home . Za ovo,

Pritisnite^(Press) gumb Xbox da biste otvorili vodič, odaberite Početna^(Home) , a zatim se pomaknite udesno i odaberite Trgovina^(Store) .

Zatim odaberite Traži^(Search) i upišite Blu-ray u traku za pretraživanje, pritisnite gumb Izbornik^(Menu) na kontroleru. Kasnije^(Later) odaberite aplikaciju Blu-ray Player kada je vidite.

Kada završite, odaberite Besplatno^(Free) ili Instaliraj^(Install) da biste preuzeli i instalirali aplikaciju Blu -ray Player^{(Blu-ray Player)}

Zamijenite igru

If none of the previous solutions fixed the problem and you still can’t play the disc, try replacing the game. Microsoft allows you to exchange the disc within 90 days of purchase under the terms and conditions of the Microsoft Game Disc Exchange Program. However, before claiming any exchange, you need to ensure if the game is published by Microsoft or another company. In the latter case, you need to contact the company for its policy regarding exchanging discs since the Microsoft Game Disc Exchange Program applies ONLY to games published by Microsoft and is subject to availability.

Source: xbox.com.

XBox One not reading disc

Microsoft’s Xbox One offers an unmatched gaming experience. However, the gaming console at times may throw up problems. For instance, the device sometimes fails to read game discs and Blu-ray movies. Even after repeated attempts, the result is the same, unsatisfactory. It may require a call to Microsoft, but you can try these solutions and see if any of it works for you.

XBox One not reading disc

There can be multiple reasons for Xbox One failing to read a disc:

• Dirt, Hair or Debris – If there are pets in your living room, chances are its hair or dust can settle on the Blu-ray drive.
• Faulty Laser – This is the primary reason for most disc errors. When ascertained, it requires an urgent replacement.
• Failure of underlying components – if you are not aware, the disc drive on the Xbox One is run by an assembly of objects like gears, screws and different gears and rollers. Involuntary damage to any of these parts can stop the disc from running.
• Foreign Objects – coins, matchstick, sticky notes, etc.

Possible Solutions

Check, if you’re having a problem with a single disc only and if other discs are working fine. If yes, follow these steps,

Clean the disc with a soft, clean and damp cloth by carefully holding the disc by the edges without touching the top or bottom surface.

Try playing the disc

If your Xbox Home screen prompts you to insert a disc even when the disc is already inserted, it indicates that the device fails to recognize your disc. There can be two possible reasons for this,

• One, the settings for Instant-On power mode has rendered the console unable to read discs.
• Second, the console’s disc drive needs servicing.

How to resolve these issues?

1: By using Instant-On power mode, change power modes and power cycle the console

Here’s how:

Press the Xbox button to open the guide.

Then, select ‘System’ from the listed options and navigate to ‘Settings’ section.

There, choose ‘Power & startup’ > Power mode & startup

Select Power mode, and hit ‘Energy saving’ button.

Now, perform a “hard power cycle” by holding down the Xbox button on the console for 10 seconds. Once the console has completely shut down, press the Xbox button on the console again to restart it.

Try your disc again. Wait a few seconds to see if the console recognizes it. If the console can now read the disc, you can revert to Instant-On power mode.

Follow the above steps if the problem happens again.

2: Request a repair

If the solution mentioned above fails to yield the desired result, ready your console for a repair. Go to the Online Service Center to request a repair.

Make sure the Blu-ray player app has been installed successfully

If you can play game discs but not CDs, DVDs, or Blu-ray Discs, make sure that the Blu-ray player app has installed successfully. If not, set up and install the Blu-ray and DVD player app on Xbox One via Xbox Home. For this,

Press the Xbox button to open the guide, select Home, and then scroll right and select Store.

Next, select Search and type Blu-ray in the search bar, press the Menu button on your controller. Later, select the Blu-ray Player app when seen.

When done, select Free or Install to download and install the Blu-ray Player app

Replace the game

If none of the previous solutions fixed the problem and you still can’t play the disc, try replacing the game. Microsoft allows you to exchange the disc within 90 days of purchase under the terms and conditions of the Microsoft Game Disc Exchange Program. However, before claiming any exchange, you need to ensure if the game is published by Microsoft or another company. In the latter case, you need to contact the company for its policy regarding exchanging discs since the Microsoft Game Disc Exchange Program applies ONLY to games published by Microsoft and is subject to availability.

Source: xbox.com.

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