U posljednje vrijeme instaliram Office 2013 na mnogo računala i usput sam naišao na dosta problema. Od dosadnih poruka poput "Oprostite, naišli smo na problem" i " Nešto^(Something) je pošlo po zlu" do sporih preuzimanja, visi u određenim postotcima tijekom instalacije, sve su to bili tipični Microsoftovi^(Microsoft) problemi.

Ako ste pokušavali instalirati Office 2013 na Windows 8 ili Windows 7 i nailazite na probleme, pokušat ću vam dati što više mogućih rješenja koliko sam mogao pronaći. Ako naiđete na neki drugi problem koji ovdje nije spomenut, slobodno ostavite komentar i obavijestite nas.

Također je vrijedno napomenuti da ne možete instalirati Office 2013 na Windows Vista ili Windows XP , to jednostavno nije moguće. Dobit ćete poruku o pogrešci poput:

This is not a valid Win32 application

ili

We are sorry, you couldn’t install your Office product because you don’t have a modern Windows operating system. You need Microsoft windows 7 (or newer) to install this product

ili

The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNERL32.dll

Sada razgovarajmo o nekim problemima koji se mogu pojaviti prilikom instaliranja sustava Office 2013 na Windows 7 i Windows 8 .

Ispravite "Nešto je pošlo krivo" Office 2013

Ovu pogrešku možete dobiti ako je prva instalacija zastala i na kraju ste započeli drugu instalaciju umjesto prve. Ovu pogrešku možete dobiti i ako se računalo iz nekog razloga ponovno pokrene prije dovršetka instalacije. U tom slučaju trebate otići na upravljačku ploču^{(Control Panel)} , kliknuti na Microsoft Office 2013 ili Microsoft Office 365 i kliknuti na Promjena^(Change) .

Ovisno o vašoj verziji sustava Office , trebali biste vidjeti opciju pod nazivom Popravak^(Repair) ili Popravak na mreži^{(Online Repair)} . Ako imate Office 365 , vidjet ćete Online Repair , a zatim opciju Popravak^(Repair) .

Ako iz nekog razloga ovo ne uspije ili ne vidite Office 2013 na popisu na upravljačkoj ploči^{(Control Panel)} , možete pokušati preuzeti alat za deinstalaciju sustava Office 2013 s ^{(Office 2013)}Microsoft Fix it. Najprije^(First) , međutim, morate pokrenuti Program Install and Uninstall Torubleshooter , koji možete pokrenuti ovdje:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Ovaj mali program će u osnovi pokušati popraviti sve probleme s pokvarenom instalacijom ili deinstaliranjem, uključujući oštećene ključeve registra i blokirane instalacije. Nakon što pokrenete ovaj program, možete pokrenuti Fix it za deinstaliranje svih ostataka Officea ^(Office)2013^{(Office 2013)} :

http://support.microsoft.com/kb/2739501

Također, na dnu tog članka nalaze se koraci za ručno uklanjanje Office 2013 u slučaju da niti jedna od dvije gore navedene metode ne uspije. To je dosta koraka, ali nadamo se da nećete morati doći do te faze. Nakon što pokrenete dva gornja alata, nastavite i ponovno pokrenite, a zatim pokušajte ponovno instalirati Office 2013 i nadamo se da ćete biti uspješni.

Postavljanje Office 2013 visi^{(Setup Hangs)} u različitim postotcima^{(Different Percentages)}

Sljedeći problem na koji sam često nailazio bila je postavka koja je visila na raznim mjestima. Prva stvar koju treba pokušati je jednostavno ponovno pokrenuti računalo. Ponekad kada se Windows ponovno pokrene, instalacija će se nastaviti ili možete ponovno pokrenuti instalaciju i ona će raditi. Ako ne, onda čitajte dalje.

Zaustavlja između 80% i 90%

Ako se postavljanje zaustavi između 80 i 90 posto, vaš je problem vjerojatno povezan s uslugom Print Spooler^{(Print Spooler Service)} . Da biste to popravili, morate zaustaviti uslugu ispisa u čekanju, završiti instalaciju i zatim je ponovno pokrenuti nakon dovršetka instalacije. U sustavu Windows 7^{(Windows 7)} idite na Start , Run i upišite services.msc. U sustavu Windows 8^{(Windows 8)} otvorite traku s dugmadima^(Charms) i u okvir za pretraživanje upišite services.msc.

Na konzoli Services pronađite ^(Services)Print Spooler , desnom tipkom miša kliknite na njega i odaberite Stop .

Sada samo naprijed i pokušajte ponovno instalirati Office 2013 . Ako ne zapnete, možete se vratiti na Services.msc nakon instalacije, desnom tipkom miša kliknite Print Spooler i kliknite Start . Razlog za to je očito zbog HP-ovih pisača koji su u sukobu s instalacijom sustava Office . Nema smisla^(Makes) , ali eto ga.

Zaustavlja se na 94%

Ako se instalacija zaustavi na 94%, samo morate pokušati ponovno pokrenuti računalo i vidjeti hoće li to riješiti problem umjesto vas. I da, točno na 94%! Nemam pojma zašto, ali će zahtijevati prisilno ponovno pokretanje.

Ako se instalacija zaustavi na nekom drugom postotku osim gore spomenutog, jedina opcija je da isprobate gore navedene korake: popravak sustava Office i popravak^(Fix) za deinstaliranje sustava Office 2013 .

IntegratedOffice.exe

Još jedna poruka o pogrešci koju biste mogli dobiti tijekom instalacije Office 2013 je:

Windows cannot find ‘C:\Program Files\Microsoft Office 15\clientX64\integratedOffice.exe’. Make sure you typed the name correctly, and then try again.

Srećom, ovo je prilično lako rješenje. Možete preuzeti rješenje Microsoft Fix it za brisanje nekih ključeva u registru:

http://support.microsoft.com/kb/2809219/en-us

Ako ste to trebali učiniti ručno, trebali biste otvoriti regedit kao administrator , a zatim izbrisati sljedeća dva ključa:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0

Provjerite^(Make) jeste li prvo izvezli ključeve ( File – Export ) prije nego što ih izbrišete. Nakon što pokrenete rješenje Fix it ili ručno izbrišete ključeve, pokušajte ponovno instalirati Office .

Ne mogu provjeriti grešku u potpisu

Ako ste morali preuzeti Office 2013 ili Office 365 , mogli biste dobiti pogrešku u nastavku kada pokušavate pokrenuti izvršnu datoteku:

“We’re sorry, but we can’t verify the signature of files required to install your Office product.”

Ovdje postoji nekoliko čudnih rješenja za koja se čini da nemaju nikakve veze s porukom o pogrešci. Prvo, pokušajte žičanu vezu umjesto bežične veze. Zatim ponovno preuzmite instalacijske datoteke i pokušajte ponovno.

Drugo, možete pokušati izbrisati privremene internetske^(Internet) datoteke iz Internet Explorera^{(Internet Explorer)} . Da biste to učinili brzo, jednostavno preuzmite rješenje Fix it^{(Fix it solution)} s Microsofta^(Microsoft) . Time ćete izbrisati privremene internetske^(Internet) datoteke umjesto vas.

Na kraju, možete pokušati preimenovati instalacijsku datoteku koju ste preuzeli. Na primjer, ako ima broj u zagradama kao što je [1] u nazivu datoteke, samo naprijed i uklonite to, a zatim pokušajte ponovno pokrenuti instalaciju.

Ispravite^(Fix) pogrešku "Ne možemo vas odmah ^(Right)prijaviti^(Sign) ".

Sada kada je Office 2013 povezan s vašim Microsoftovim^(Microsoft) računom, možda možete naići na ovu pogrešku tijekom instalacije. Postoji nekoliko stvari koje možete isprobati. Prvo idite na  http://account.live.com i provjerite jeste li prijavljeni. Ako jeste, samo naprijed i odjavite se. Zatim pokušajte ponovno instalirati Office .

Ako to ne uspije, možete pokušati izbrisati kolačiće i internetsku povijest^{(Internet History)} . Da biste to učinili, otvorite IE i idite na Alati^(Tools) , Internetske mogućnosti^{(Internet Options)} , kliknite karticu Općenito^(General) , a zatim kliknite Izbriši^(Delete) pod Povijest pregledavanja^{(Browsing History)} .

Zatim provjerite jeste li poništili okvir Očuvaj podatke favorita^{(Preserve Favorites Data )} i označite Kolačiće i podatke web-mjesta^{( Cookies and website data)} , povijest^(History) i privremene internetske datoteke^{(Temporary Internet files)} .

Ponovo pokrenite preglednik, a zatim ponovite instalaciju. Na kraju, ako ništa od toga ne uspije, možete pokušati otvoriti sesiju pregledavanja InPrivate^{(InPrivate Browsing)} u IE-u i zatim pokušati pokrenuti instalacijski program iz te sesije. Kliknite^(Click) na ikonu zupčanika, kliknite na Sigurnost^(Safety) , a zatim kliknite na InPrivate Browsing .

Resetirajte Planer zadataka

Tijekom instalacije sustava Office 2013 , nekoliko zadataka se dodaje u Task Scheduler . Ako nešto pođe po zlu, to bi moglo spriječiti instalaciju sustava Office 2013 . Planer zadataka možete poništiti otvaranjem naredbenog retka kao administrator i zatim upisivanjem net start schedule . To će osigurati da Planer zadataka^{(Task Scheduler)} radi.

Zatim otvorite planer zadataka u sustavu Windows 7^{(Windows 7)} tako da odete na Start i u okvir upišete planer zadataka^{(task scheduler )} . U sustavu Windows 8^{(Windows 8)} pokrenite dugme za pretraživanje i upišite Raspored zadataka^{(Schedule Tasks)} .

Ovo će otvoriti knjižnicu planera zadataka^{(Task Scheduler Library)} . Proširite ga i kliknite na Microsoft , a zatim na Office . Samo naprijed i izbrišite sve zadatke koji počinju s 'Office'. U mom slučaju imao sam tri zadatka.

Ostali savjeti za rješavanje problema pri instalaciji sustava ^{(Install Troubleshooting Tips)}Office 2013

To su većina glavnih problema na koje ćete naići prilikom instaliranja sustava Office 2013 ili Office 365 , ali postoje i neki drugi koraci za rješavanje problema koje možete poduzeti u slučaju da vam ništa od navedenog nije uspjelo.

1. Onemogućite sve antivirusne programe, osobito ako se instalacija mora preuzeti. Ako se instalacija zaustavi itd., krivac bi mogao biti antivirusni ili vatrozid.

2. Poništite postavke Internet Explorera^{(Internet Explorer)} . Ovo je zadnji pokušaj ako ništa drugo ne možete natjerati da radi.

Poništi IE 10 –  http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-10

Poništi IE 9 –  http://windows.microsoft.com/en-us/internet-explorer/change-ie-settings#ie=ie-9

Poništi IE 8 –  http://windows.microsoft.com/en-us/internet-explorer/change-ie-settings#ie=ie-8

3. Pokrenite^(Run) provjeru sistemskih datoteka da provjerite sve zaštićene datoteke sustava i provjerite jesu li ispravne verzije. Možete otvoriti naredbeni redak i upisati sfc /scannow .

4. Izradite novi profil administratora sustava Windows ako ponovno koristite ^(Windows)sustav Windows 7^{(Windows 7)} . Ako nešto nije u redu s vašim trenutnim profilom, to bi moglo uzrokovati probleme prilikom instaliranja Officea 2013^{(Office 2013)} .

5. Pokušajte s ožičenom vezom umjesto bežičnom.

To je otprilike to! Nadamo^(Hopefully) se da je jedno od gornjih rješenja riješilo vaš problem s instalacijom sustava Office 2013. Ako ne, ostavite komentar ovdje i mi ćemo vam pokušati pomoći. Uživati!

Ultimate Troubleshooting Guide for Office 2013 Installation Problems

I’ve been installing Office 2013 on a lot оf computers lаtely and I’ve ran into quite a few problems along the way. Frоm annoying messages like “Sorry we ran into a prоblеm” and “Something went wrong” to slow downloads, hanging at certаin percentages during the install, it’s been typical Microsoft problems all along the way.

If you’ve been trying to install Office 2013 on Windows 8 or Windows 7 and you’re running into issues, I’m going to try and give you as many possible solutions as I could find. If you run into a different issue not mentioned here, feel free to post a comment and let us know.

It’s also worth noting that you can’t install Office 2013 on Windows Vista or Windows XP, it’s just not possible. You’ll get an error message like:

This is not a valid Win32 application

or

We are sorry, you couldn’t install your Office product because you don’t have a modern Windows operating system. You need Microsoft windows 7 (or newer) to install this product

or

The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNERL32.dll

Now let’s talk about some of the problems that can occur when installing Office 2013 on Windows 7 and Windows 8.

Fix “Something Went Wrong” Office 2013

You might get this error if a first installation stalled and you ended up starting a second installation over the first one. You might also get this error if the computer restarted for some reason before the installation was finished. In this case, you should go to the Control Panel, click on Microsoft Office 2013 or Microsoft Office 365 and click on Change.

Depending on your version of Office installed, you should either see an option called Repair or Online Repair. If you have Office 365, you’ll see Online Repair and then the Repair option.

If, for some reason, this fails or you don’t see Office 2013 listed in Control Panel, you can try to download the Office 2013 uninstall tool from Microsoft Fix it. First, though, you have to run the Program Install and Uninstall Torubleshooter, which you can run from here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

This little program will basically try to repair any issues with a broken install or uninstall including corrupted registry keys and blocked installs. Once you have run this program, then you can run the Fix it for uninstalling Office all remnants of Office 2013:

http://support.microsoft.com/kb/2739501

Also, at the bottom of that article, there are steps to manually remove Office 2013 in case neither of the two methods above work. It’s quite a few steps, but hopefully you won’t have to get to that stage. Once you’ve run the two tools above, go ahead and restart and then try to install Office 2013 again and hopefully you’ll be successful.

Office 2013 Setup Hangs at Different Percentages

The next problem I ran into a lot was the setup just hanging at various points. The first thing to try is to simply restart the computer. Sometimes when Windows boots back up, the installation will continue or you can restart the installation and it’ll work. If not, then read on.

Stops between 80% and 90%

If the setup stops between 80 and 90 percent, your issue is probably related to the Print Spooler Service. In order to fix this, you have to stop the print spooler service, finish the install and then restart it after the installation is complete. In Windows 7, go to Start, Run and type in services.msc. In Windows 8, open the Charms bar and type services.msc in the search box.

In the Services console, find Print Spooler, right click on it and choose Stop.

Now go ahead and try to install Office 2013 again. If you don’t get stuck, then you can go back to Services.msc after the install, right-click on Print Spooler and click on Start. The reason for this is apparently due to HP printers conflicting with the Office install. Makes no sense, but there you have it.

Stops at 94%

If the install stops at 94%, you just have to try and restart the computer and see if that fixes it for you. And yes, it’s right at 94%! No idea why, but it will require a forced reboot.

If the install stops at some other percentage other than the ones mentioned above, you only option then is to try the steps mentioned above: Office repair and the Fix it for uninstalling Office 2013.

IntegratedOffice.exe

Another error message you might get while installing Office 2013 is:

Windows cannot find ‘C:\Program Files\Microsoft Office 15\clientX64\integratedOffice.exe’. Make sure you typed the name correctly, and then try again.

Luckily, this one is a pretty easy fix. You can download the Microsoft Fix it solution to delete some keys in the registry:

http://support.microsoft.com/kb/2809219/en-us

If you needed to do this manually, you would need to open regedit as an Administrator and then delete the following two keys:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0

Make sure you export the keys first (File – Export) before deleting them. Once you have run the Fix it solution or deleted the keys manually, try to install Office again.

Can’t Verify the Signature Error

If you had to download Office 2013 or Office 365, you might get the error below when trying to run the executable:

“We’re sorry, but we can’t verify the signature of files required to install your Office product.”

Here there are a couple of odd solutions that seem to have nothing to do with the error message. Firstly, try a wired connection instead of a wireless connection. Then re-download the installation files and try it again.

Secondly, you can try to clear the temporary Internet files from Internet Explorer. To do it quickly, just download the Fix it solution from Microsoft. This will clear the temporary Internet files for you.

Lastly, you can try to actually rename the installation file you downloaded. For example, if it has a number in brackets like [1] in the file name, go ahead and remove that and then try to run the installation again.

Fix “We Can’t Sign You In Right Now” Error

Now that Office 2013 is linked to your Microsoft account, you can possibly run into this error during the install. There are a couple of things you can try. Firstly, go to http://account.live.com and make sure you’re not signed in. If you are, go ahead and log out. Then try installing Office again.

If that doesn’t work, you can try to clear your cookies and Internet History. To do this, open IE and go to Tools, Internet Options, click on the General tab, then click on Delete under Browsing History.

Then make sure you uncheck the Preserve Favorites Data box and check Cookies and website data, History and Temporary Internet files.

Restart the browser and then give the install another go. Lastly, if none of that works, you can try opening an InPrivate Browsing session in IE and then trying to run the install program from inside that session. Click on the gear icon, click on Safety and then click on InPrivate Browsing.

Reset Task Scheduler

During the Office 2013 install, several tasks are added to the Task Scheduler. If something goes wrong here, then it might prevent Office 2013 from installing. You can reset task scheduler by opening a command prompt as Administrator and then typing net start schedule. This will ensure that Task Scheduler is running.

Then open task scheduler in Windows 7 by going to Start and typing in task scheduler in the box. In Windows 8, bring up the search charm and type in Schedule Tasks.

This will open the Task Scheduler Library. Expand it and click on Microsoft and then Office. Go ahead and delete any tasks that start with “Office”. In my case, I had three tasks.

Other Office 2013 Install Troubleshooting Tips

Those are the majority of major issues you’ll run into when installing Office 2013 or Office 365, but there are some other troubleshooting steps you can take in case nothing above worked for you.

1. Disable any anti-virus program, especially if the install has to be downloaded. If the install keeps stalling, etc, an anti-virus or firewall program could be the culprit.

2. Reset Internet Explorer settings. This is a more last-ditch effort if you can’t get anything else to work.

Reset IE 10 – http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-10

Reset IE 9 – http://windows.microsoft.com/en-us/internet-explorer/change-ie-settings#ie=ie-9

Reset IE 8 – http://windows.microsoft.com/en-us/internet-explorer/change-ie-settings#ie=ie-8

3. Run system file checker to verify all protected system files and make sure they are the correct versions. You can open a command prompt and type in sfc /scannow.

4. Create a new Windows administrator profile if you’re’ running on Windows 7. If something is wrong with your current profile, it could be causing the problems when installing Office 2013.

5. Try a hardwired connection instead of a wireless connection.

That’s about it! Hopefully, one of the solutions above fixed your Office 2013 install problem. If not, post a comment here and we’ll try to help you out. Enjoy!

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