Ponekad ćete možda ustanoviti da vaša Surface Pen neće raditi na vašem Surface uređaju. U današnjem postu predstavit ćemo općenite, kao i specifične korake za rješavanje problema koje možete slijediti, kako bi vam pomogli ako vaša Surface Pen neće pisati, otvarati aplikacije ili se povezati s Bluetoothom^(Bluetooth) .

Surface Pen neće pisati, otvarati aplikacije niti se povezivati

Općenito^(General) rješavanje problema s Surface Pen^{(Surface Pen)}

Evo nekoliko stvari koje prvo možete isprobati, bez posebnog redoslijeda, ako vaša Surface Pen ne radi ili se ne poveže s Bluetoothom^(Bluetooth) .

1. Testirajte svoju olovku unosom tinte, pisanjem ili brisanjem u programima OneNote^(OneNote) , Sticky Notes ili Fresh Paint . Ako vaša olovka radi u jednoj od ovih aplikacija, aplikacija koju želite koristiti možda neće raditi s olovkom.
2. Otvorite aplikacije i koristite svoj Surface s dodirom. Ako ne možete koristiti prst na Surfaceu^(Surface) , pogledajte ovaj vodič – Zaslon osjetljiv na dodir ne radi . Nakon što Touch proradi, pokušajte ponovno s olovkom.
3. Provjerite razinu baterije vaše olovke. Ako ste uparili svoju olovku, to možete provjeriti u svojim postavkama. Idite na Start > Settings > Uređaji ^(Devices) > Bluetooth i drugi uređaji, a zatim pronađite svoju olovku da vidite razinu baterije. Ako je baterija prazna ili nema napajanja, možda ćete morati promijeniti ili napuniti bateriju.
4. Provjerite postavke olovke. Da biste provjerili postavke pokazivača, rukopisa i gornjeg gumba, idite na Start > Settings > Devices > Pen & Windows Ink . Da biste provjerili postavke pritiska olovke, otvorite aplikaciju Surface i odaberite karticu Pen da biste je prilagodili.
5. Ručno uparite Surface s olovkom^{(Pair the Surface with the Pen manually)} . Provjerite LED svjetlo na vašoj olovci. Ako niste sigurni što znači LED svjetlo na vašoj olovci, pogledajte ovo
6. Ažurirajte svoj Surface firmware i upravljačke programe^{(Surface firmware & drivers)}
7. Pokrenite Surface Diagnostic Toolkit^{(Run the Surface Diagnostic Toolkit)} .

Specifično rješavanje problema s Surface Pen^{(Surface Pen)}

U slučaju da naiđete na specifične probleme s olovkom Surface Pen^{(Surface Pen)} kao što je navedeno u nastavku, možete isprobati povezano, preporučeno rješavanje problema.

1) Kako mogu znati koju Surface olovku imam? ^{(1) How do I know which Surface pen I have?)}
Ako niste sigurni koju Surface Pen imate, pogledajte ovaj Microsoftov vodič^{(Microsoft guide)} .

2) Vaša Surface Pen neće tintom. ^{(2) Your Surface Pen won’t ink.)}
Ako vaša olovka ne crpi tintu, učinite sljedeće:

• Testirajte funkcionalnost LED svjetla. Ako se LED svjetlo ne upali, to je problem s napajanjem.
• Pokrenite Windows Updates ili Surface Diagnostic Toolkit .
• Ponovno pokrenite Surface , čak i ako se već ponovno pokrenuo tijekom ažuriranja sustava Windows^{(Windows Updates)} .
• Zamijenite bateriju.

3) Vaša Surface Pen neće se upariti s vašim Surface uređajem.^{(3) Your Surface Pen won’t pair with your Surface device.)}

Učinite sljedeće:

• Na olovci pritisnite i držite gornji gumb dok LED svjetlo ne zatreperi da biste uključili način Bluetooth uparivanja.
• Na računalu odaberite Start > Postavke^(Settings) > Uređaji^(Devices) > Bluetooth i drugi uređaji^{(Bluetooth & other devices)} .
• Provjerite^(Make) je li Bluetooth uključen, a zatim odaberite Dodaj Bluetooth ili drugi uređaj^{(Add Bluetooth or other device)} > Bluetooth . Odaberite Surface Pen na popisu uređaja. Slijedite^(Follow) sve druge upute ako se pojave, a zatim odaberite Gotovo^(Done) .

Microsoft Classroom Pen ne podržava Bluetooth ili funkciju poklopca olovke.

Ako ne vidite svoju olovku na popisu uređaja, LED svjetlo može vam pomoći da identificirate problem (pogledajte grafikon u nastavku). Pritisnite i držite gornji gumb vaše olovke 5-7 sekundi.

4) Svjetlo na vašoj Surface Pen olovci treperi crveno ili se ne pali^{(4) The light on your Surface Pen is blinking red or doesn’t turn on)} .

Evo stvari koje trebate znati:

• Ako lampica na vašoj olovci treperi crveno, možda ćete morati promijeniti bateriju.
• Ako se svjetlo na vašoj olovci ne upali i još uvijek možete pisati na Surfaceu, LED svjetlo je možda pokvareno.
• Ako se svjetlo na vašoj olovci ne upali i zamijenili ste bateriju, možda ćete morati zamijeniti olovku.

Da biste zatražili zamjensku Surface Pen , učinite sljedeće:

• Idite na stranicu za servis i popravak uređaja na Microsoft.com^{(page on Microsoft.com)} . Prijavite se svojim Microsoft računom i odaberite površinu ili registrirajte novi uređaj.
• Nakon što odaberete registrirani uređaj, vidjet ćete zamjenske ponude na temelju vašeg statusa jamstva i ispunjavanja uvjeta za zamjenu.

5) Klikom na gornji gumb Surface Pen ne otvara se dodijeljeni prečac.^{(5) Clicking the Surface Pen top button doesn’t open the assigned shortcut.)}

Ako se dodijeljeni prečac olovke ne otvori kada kliknete gornji gumb, olovka možda nije uparena s vašim Surfaceom ili je baterija skoro prazna.

Da biste vidjeli je li olovka uparena i da biste vidjeli razinu baterije, odaberite Start > Settings > Uređaji ^(Devices) > Bluetooth i drugi uređaji.? Ako je vaša olovka uparena, idite na Start > Settings > Devices > Pen & Windows Ink da biste potvrdili dodjelu prečaca za gornji gumb.

Ako je razina baterije niska ili nije navedena, možda ćete morati zamijeniti bateriju.

Možda ćete morati ponovno upariti olovku sa svojim Surfaceom nakon što promijenite baterije. Ako se dodijeljeni prečac olovke i dalje ne otvori kada kliknete gornji gumb ili se LED ne uključi, kontaktirajte Microsoftovu podršku^{(Microsoft Support)} .

6) Klikom ili dvostrukim klikom na gornji gumb Surface Pen ne radi ono što želim.^{(6) Clicking or double-clicking the Surface Pen top button doesn’t do what I want.)}

Provjerite^(Make) je li Bluetooth uključen i je li vaša olovka povezana s vašim Surfaceom^(Surface) . Pogledajte^(Refer) odjeljak 3) iznad.

Možete promijeniti prečace za olovku tako da gumbi rade ono što želite. Učinite sljedeće:

• Idite na Start > Settings > Devices > Pen & Windows Ink .
• U odjeljku Prečaci za olovku^(Pen) odaberite aplikacije za koje želite da se prečaci otvaraju.

7) Gumbi Surface Pen ne rade ili je pisanje nazubljeno i netočno.^{(7) The Surface Pen buttons don’t work or the writing is jagged and inaccurate.)}

Pokušajte ponovno upariti olovku sa svojim Surface uređajem.

8) Vrh olovke je slomljen, izgubljen ili istrošen. ^{(8) The pen tip is broken, lost, or worn out.)}
U ovom vodiču pogledajte kako zamijeniti vrh Surface Pen .

I hope you find this guide helpful!

Surface Pen won’t write, open apps, or connect to Bluetooth

Αt times, you may find that your Surfacе Pen won’t work on your Surfаce device. In today’s рost, we will present general as well as specific troubleѕhooting steps you can follow, to will help you if your Surface Pen won’t write, open apps, or connect to Bluetooth.

Surface Pen won’t write, open apps, or connect

General troubleshooting for Surface Pen issues

Here are some things to try first, in no particular order, if your Surface Pen won’t work or connect to Bluetooth.

1. Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with the pen.
2. Open apps and use your Surface with touch. If you can’t use your finger on your Surface, refer to this guide – Touchscreen not working. After the Touch is working, try your pen again.
3. Check the battery level of your pen. If you’ve paired your pen you can check this in your settings. Go to Start > Settings > Devices > Bluetooth & other devices, then find your pen to see the battery level. If the battery is low or doesn’t have power, you may need to change or charge your battery.
4. Check your pen settings. To check your cursor, handwriting, and top button settings, go to Start > Settings > Devices > Pen & Windows Ink. To check your pen pressure settings, open the Surface app and select the Pen tab to adjust it.
5. Pair the Surface with the Pen manually. Check the LED light on your pen. If you aren’t sure what the LED light on your pen means, refer to this
6. Update your Surface firmware & drivers
7. Run the Surface Diagnostic Toolkit.

Specific troubleshooting for Surface Pen issues

In the case you experience specific Surface Pen issues as listed below, you can try the associated, recommended troubleshooting.

1) How do I know which Surface pen I have?
If you’re not sure what Surface Pen you have, refer to this Microsoft guide.

2) Your Surface Pen won’t ink.
If your pen doesn’t ink, do the following:

• Test the LED light functionality. If the LED light doesn’t turn on, this is a power issue.
• Run Windows Updates or the Surface Diagnostic Toolkit.
• Restart your Surface, even if it already restarted during Windows Updates.
• Replace the battery.

3) Your Surface Pen won’t pair with your Surface device.

Do the following:

• On your pen, press and hold the top button until the LED light blinks to turn on Bluetooth pairing mode.
• On your PC, select Start > Settings > Devices > Bluetooth & other devices.
• Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose Surface Pen in the list of devices. Follow any other instructions if they appear, then select Done.

Microsoft Classroom Pen doesn’t support Bluetooth or pen cap functionality.

If you don’t see your pen in the list of devices, the LED light can help you identify the issue (see the chart below). Press and hold the top button of your pen for 5-7 seconds.

4) The light on your Surface Pen is blinking red or doesn’t turn on.

Here are the things you need to know:

• If the light on your pen is blinking red, you may need to change the battery.
• If the light on your pen doesn’t turn on and you can still write on your Surface, the LED light may be broken.
• If the light on your pen doesn’t turn on and you’ve replaced the battery, your pen may need to be replaced.

To request a replacement Surface Pen, do the following:

• Head to Device service and repair page on Microsoft.com. Sign in with your Microsoft account and select a surface or register a new device.
• Once you select a registered device, you’ll see replacement offers based on your warranty status and eligibility for exchange.

5) Clicking the Surface Pen top button doesn’t open the assigned shortcut.

If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be paired with your Surface or might be low on battery.

To see if the pen is paired and to see the battery level, select Start > Settings > Devices > Bluetooth & other devices.? If your pen is paired, go to Start > Settings > Devices > Pen & Windows Ink to confirm the top button shortcut assignment.

If the battery level is low or is not listed, you may need to replace the battery.

You may need to pair the pen with your Surface again after you change the batteries. If the assigned pen shortcut still doesn’t open when you click the top button or the LED doesn’t turn on, contact Microsoft Support.

6) Clicking or double-clicking the Surface Pen top button doesn’t do what I want.

Make sure Bluetooth is on and your pen is connected to your Surface. Refer to section 3) above.

You can change your pen shortcuts so the buttons do what you want them to. Do the following:

• Go to Start > Settings > Devices > Pen & Windows Ink.
• Under Pen shortcuts, select the apps you want your shortcuts to open.

7) The Surface Pen buttons don’t work or the writing is jagged and inaccurate.

Try pairing your pen with your Surface device again.

8) The pen tip is broken, lost, or worn out.
Refer to this guide for how to replace Surface Pen tip.

I hope you find this guide helpful!

Related posts

• Kako spojiti i koristiti Surface Pen na Surface Pro 6

• Kako prilagoditi Surface Pen pomoću aplikacije Surface

• Surface Pen nagib ne radi? Evo popravka!

• Kako upariti Surface Pro s Surface Pen

• Kako onemogućiti radnje olovkom i dodirom na Microsoft Surfaceu

• Površina zaglavljena na crnom ekranu s natpisom American Megatrends

• Što trebate učiniti kada primite svoj Surface od centra za popravak ili servis

• Surface Pro Pen osjetljivost na pritisak ne radi

• Surface uređaj pronalazi dostupnu bežičnu mrežu, ali se ne povezuje

• 10 korisnih Surface Pro savjeta i trikova

• Surface Laptop PXE pokušaj pokretanja nije uspio u sustavu Windows 10

• Popravite problem s pražnjenjem baterije Surface Book tijekom igranja, spavanja, VR

• Riješite probleme sa Surface zvukom i zvukom i probleme s dodatnom opremom

• Površina se gasi nakon što se pojavi crni ekran s ikonom termometra

• Kako koristiti Surface uređaj s iPhoneom, iCloudom i iTunesom

• Pregled Microsoft Surface Arc miša: Prekrasan i vrlo prenosiv!

• Sve o Dynamic Fulcrum šarki u Surface Book

• Surface Pro 6 vs Surface Laptop 2: Što je bolje?

• Riješite probleme s punjenjem Surface Slim Pen

• Kako vratiti Surface uređaj kupljen u Microsoft Storeu na mreži