Pokrenuo sam Office 2013 u virtualnom stroju na svom Macu^(Mac) više od godinu dana, ali iznenada sam neki dan kada sam pokušao otvoriti Word , dobio sljedeću poruku o pogrešci:

Cannot verify license for this product

Hmmm , naravno da imam dozvolu! Ključ proizvoda je bio valjan i dobro se aktivirao preko Interneta^(Internet) kada sam ga prvi put instalirao, tako da nisam bio siguran zašto sam dobio ovu pogrešku. U svakom slučaju^(Anyway) , nakon poigravanja s nekoliko mogućih rješenja, sada radi bez iskakanja poruke o pogrešci. U ovom članku navest ću različite korake kojima sam pokušao riješiti problem i nadamo se da će vam uspjeti.

Napomena: Ovu poruku možete dobiti kada koristite Office 2010, 2013 ili 2016. Popravci u nastavku trebali bi funkcionirati s bilo kojom verzijom sustava Office koju ste instalirali. ^{(Note: You might get this message when using Office 2010, 2013 or 2016. The fixes below should work with any version of Office you have installed. )}

Metoda 1 – Promjena vremena i ponovno aktiviranje

Jedan od prijedloga bio je vratiti vrijeme sustava na datum izvorne instalacije sustava Office , zatim ponovno unijeti ključ proizvoda, aktivirati proizvod i zatim promijeniti vrijeme natrag na trenutni datum. Dakle, nakon što promijenite vrijeme na računalu, možete unijeti ključ proizvoda tako da odete na Upravljačka ploča – ^{(Control Panel –)} Programi i značajke^{(Programs and Features)} .

Sada kliknite na Microsoft Office i kliknite na gumb Promjena^(Change) .

Sada označite radio gumb pored " Unesite ključ proizvoda^{(Enter Product Key)} " i kliknite na Dalje.

Sada idite naprijed i pronađite svoj ključ proizvoda za Office , koji se obično nalazi na pakiranju i upišite ga u okvir.

Nakon što završite, možete pokrenuti bilo koji program u Officeu^(Office) i izvršiti aktivaciju. U ovom trenutku, ako se uspješno aktivira, možete vratiti vrijeme na trenutni datum i vrijeme. Trebao bi ostati aktiviran čak i nakon ponovnog pokretanja. Ako ne, nastavite čitati!

Metoda 2 - Vraćanje sustava

Ako je Office dobro radio i odjednom se pojavio ovaj problem, uvijek možete pokušati vratiti sustav. Do vraćanja sustava možete doći klikom na Start i upisivanjem vraćanja sustava. Također možete pročitati više o tome kako ga koristiti ovdje:

https://www.online-tech-tips.com/windows-vista/enable-disable-system-restore-vista/

Pokušajte vratiti računalo na vrijeme kada ste znali da Office radi bez ikakvih problema.

Metoda 3 ^{(Method 3)} – Platforma za zaštitu Office softvera^{(– Office Software Protection Platform)}

Ako koristite Office 2010 , onda je Office 2010 SP1 dodao novu uslugu pod nazivom Office Software Protection Platform , koja će ponekad zahtijevati da ponovno aktivirate Office . Možete ga popraviti slijedeći ove korake (ne zahtijeva da deinstalirate ili ponovno instalirate Office):

1. Upišite services.msc u okvir za pretraživanje i zaustavite uslugu pod nazivom Office Software Protection Platform .

2. Sada idite na  C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform i preimenujte tokens.dat u tokens.old .

Imajte na umu da da biste vidjeli mapu ProgramData , trebate otvoriti Explorer i kliknuti na gumb Organiziraj^(Organize) te kliknuti na Opcije mape^(Folder) i pretraživanja .^(Search)

Kliknite^(Click) karticu Prikaz^(View) , a zatim obavezno kliknite radio gumb Prikaži^(Show) skrivene datoteke i mape.

3. Sada idite na  C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform\Cache i preimenujte cache.dat u cache.old .

4. Sada ponovno pokrenite računalo i otvorite bilo koji Office program. Od vas će se tražiti da ponovno upišete ključ proizvoda i zatim ponovo pokrenete. Ponovno^(Again) otvorite bilo koji Office program i možda ćete morati još jednom upisati ključ. Zatim će od vas tražiti da se aktivirate putem interneta i spremni ste.

Metoda 4 - Deinstalirajte i ponovno instalirajte

U ovom trenutku, ako još uvijek imate problema, možda ćete morati izvršiti potpunu deinstalaciju i ponovno instaliranje, a zatim ponovno aktivirati Office . Međutim, način na koji to želite učiniti je pravilno deinstaliranje pomoću alata Microsoft FixIT . Obavezno^(Make) preuzmite verziju koja odgovara onoj koju ste instalirali.

https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Možete deinstalirati pomoću upravljačke ploče^{(Control Panel)} , ali ja bih preporučio korištenje alata FixIT jer stvarno čisti sve datoteke itd. Također je dobra ideja koristiti nešto poput CCleaner -a da izbrišete sve zaostale unose u registru nakon deinstalacije. U ovom trenutku pokušajte ponovno instalirati Office koristeći izvorni CD/DVD , a zatim aktivirajte proizvod.

Nadamo se da je jedna od gore navedenih metoda riješila vaš problem! Ako ne, ostavite ovdje komentar s pojedinostima svoje postavke i mi ćemo pokušati pomoći! Uživati!

Fix MS Office “Cannot Verify License” Error Message

I’ve been running Office 2013 in a virtual machine on my Mac for over a year, but suddenly the оther day when I tried to open Word, I got the following error mesѕagе:

Cannot verify license for this product

Hmmm, of course I have a license! The product key was valid and it had activated fine over the Internet when I first installed it, so I wasn’t sure exactly why I was getting this error. Anyway, after playing around with a couple of possible solutions, it’s now running without the error message popping up. In this article, I’ll list out the various steps I tried to solve the issue and hopefully it will work for you.

Note: You might get this message when using Office 2010, 2013 or 2016. The fixes below should work with any version of Office you have installed. 

Method 1 – Change Time & Reactivate

One suggestion was to set the system time back to the date of the original install of Office, then re-enter the product key, activate the product, and then change the time back to the current date. So after you change the time on your computer, you can enter the product key by going to Control Panel – Programs and Features.

Now click on Microsoft Office and click on the Change button.

Now, check the radio button next to “Enter Product Key” and click on Next.

Now go ahead and find your product key for Office, which is usually on the packaging and type it into the box.

After you are done, you can launch any program in Office and do the activation. At this point, if it activated successfully, you can change the time back to the current date and time. It should stay activated even after restarting. If not, keep reading!

Method 2- System Restore

If Office was working fine and all of a sudden started having this problem, you can always try a system restore. You can get to system restore by click on Start and typing in system restore. You can also read more about how to use it here:

https://www.online-tech-tips.com/windows-vista/enable-disable-system-restore-vista/

Try to restore the computer to a time when you knew Office was working without any issues.

Method 3 – Office Software Protection Platform

If you are running Office 2010, then Office 2010 SP1 added a new service called Office Software Protection Platform, which will sometime require you to reactivate Office. You can fix it by following these steps (doesn’t require you to uninstall or reinstall office):

1. Type in services.msc in the search box and stop the service called Office Software Protection Platform.

2. Now go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform and rename tokens.dat to tokens.old.

Note that in order to see the ProgramData folder, you need to open Explorer and click on the Organize button and click on Folder and Search options.

Click on the View tab and then make sure to click the Show hidden files and folders radio button.

3. Now go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform\Cache and rename cache.dat to cache.old.

4. Now restart the computer and open any Office program. You’ll be asked to retype your product key and then restart again. Again open any Office program and you may have to type in the key one more time. It will then ask you to activate online and you’re good to go.

Method 4 – Uninstall & Reinstall

At this point, if you’re still having issues, then you may need to perform a full uninstall and reinstall and then reactivate Office. However, the way you want to do this is by properly uninstalling using the Microsoft FixIT tool. Make sure to download the version that corresponds to what you have installed.

https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

You can uninstall using the Control Panel, but I would recommend using the FixIT tool since it really cleans out all the files, etc. It’s also a good idea to use something like CCleaner to clear out any left-behind registry entries after the uninstall. At this point, go ahead and try to install Office again using the original CD/DVD and then activate the product.

Hopefully, one of the methods above fixed your problem! If not, post a comment here with details of your setup and we’ll try to help! Enjoy!

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