Ako kada pokušate izvršiti naredbu TPM (Trusted Platform Module) na računalu sa ^{(TPM (Trusted Platform Module))}sustavom Windows 10^{(Windows 10)} i ona ne uspije s ID-om događaja 14^{(Event ID 14)} i/ili ID-om 17^{(Event ID 17)} , onda vam ovaj post treba pomoći. U ovom ćemo postu identificirati moguće uzroke, kao i pružiti odgovarajuća rješenja kojima možete pokušati pomoći u ublažavanju ovog problema.

Kada naiđete na bilo koju od ovih pogrešaka ID-a događaja^{(Event ID)} , primit ćete sljedeću punu poruku o pogrešci u zapisniku događaja;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

Ovaj problem s ID-om događaja 14 i 17^{(Event ID 14 and 17)} javlja se zbog problema s TPM uređajem koji sprječava Windows da komunicira i koristi TPM uređaj za funkcije^{(using the TPM device for the functionalities)} koje se oslanjaju na TPM kao što su BitLocker , moderna provjera autentičnosti^{(Modern Authentication)} i vjerodajnice sljedeće generacije^{(Next Generation Credentials)} .

ID događaja 14^{(Event ID 14)} i 17, neuspjeh TPM naredbe

Ako ste suočeni s ovom pogreškom na problemu sa sustavom Windows 10^{(Windows 10)} , možete isprobati preporučeno rješenje opisano u nastavku da biste riješili problem.

Provjerite^(Make) jesu li instalirana sljedeća ažuriranja:

• Najnovije ažuriranje servisnog sklada (SSU) i mjesečno kumulativno ažuriranje (CU)^{(Servicing Stack Update (SSU) and monthly Cumulative Update (CU))} u sustavu Windows
• Dostupno ažuriranje firmvera BIOS^{(BIOS Firmware)} -a ili firmvera TPM uređaja^{(TPM Device Firmware)} na web stranicama za podršku proizvođača.

Ako se problem nastavi, obratite se dobavljaču hardvera ili proizvođaču uređaja kako biste dijagnosticirali svoj  TPM uređaj.

Hope this helps!

Fix Event ID 14 and 17 - TPM command failure on Windows 10

If when you attempt to execυte a TPM (Trusted Platform Module) command on a Windows 10 computer and it fails with Event ID 14 and/or Event ID 17, then this post is intended to help you. In this post, we will identify the possible causes, as well as provide the appropriate solutions you can try to help you mitigate this issue.

When you encounter any of these Event ID errors, you will receive the following full error message in the event log;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

This Event ID 14 and 17 issue occurs because of an issue with the TPM device preventing Windows from communicating and using the TPM device for the functionalities that rely on TPM such as BitLocker, Modern Authentication and Next Generation Credentials.

Event ID 14 and 17, TPM command failure

If you’re faced with this error on Windows 10 issue, you can try the recommended workaround described below to resolve the issue.

Make sure the following updates are installed:

• Latest Servicing Stack Update (SSU) and monthly Cumulative Update (CU) in Windows
• Available update of the BIOS Firmware or TPM Device Firmware on manufacturer’s support websites.

If the issue persists, contact the hardware vendor or the device manufacturer to diagnose your TPM device.

Hope this helps!

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