Jedna od Microsoftovih omiljenih poruka o pogrešci je “ Program X je naišao na problem i mora se zatvoriti”^{(Program X has encountered a problem and needs to close”)} . Ovu ćete poruku dobiti s gotovo svih Microsoftovih^(Microsoft) proizvoda, uključujući Microsoft Office , Windows i Internet Explorer .

Prethodno sam pisao o načinu rješavanja problema da je Internet Explorer naišao na problem i mora zatvoriti^{(Internet Explorer has encountered a problem and needs to close)} pogrešku.

U ovom članku proći ću kroz nekoliko načina na koje možete pokušati popraviti istu pogrešku za Microsoft Outlook ! Može izgledati otprilike ovako:

AppName: outlook.exe      AppVer: 11.0.8010.0     AppStamp:232039e
ModName: msmapi32.dll     ModVer: 11.0.8002.0     ModStamp:32949d2

Microsoft outlook has encountered a problem.

Nažalost, ispravljanje ove pogreške nije lako jer postoji više temeljnih problema koji mogu generirati istu poruku o pogrešci! Stoga ćete ovu pogrešku možda vidjeti u Outlooku^(Outlook) samo kada zatvorite program ili ćete je vidjeti svaki put kada pokušate provjeriti ima li nove pošte.

Svaki od njih mora se riješiti na drugačiji način! U ovom članku navest ću sve moguće načine koje znam za popravljanje ove dosadne pogreške i nadamo se da će vam jedan od njih uspjeti.

Također, svakako provjerite moje ostale postove u slučaju da se Outlook neće ispravno pokrenuti^{(Outlook won’t start properly)} ili ako dobijete poruku o pogrešci kada pokušavate otvoriti Outlook .

Metoda 1 – Instalirajte ažuriranja sustava Windows i Office^{(Method 1 – Install Windows and Office updates)}

Započet ću s lakšim savjetima prije nego što pređem na više tehničkih rješenja. Samo naprijed i instalirajte sva najnovija ažuriranja sustava Windows^(Windows) i najnovija ažuriranja sustava Office.

Ako imate Outlook s Business Contact Managerom^{(Business Contact Manager)} , svakako instalirajte i servisne pakete za to. Ovo vjerojatno neće riješiti vaš problem, ali vrijedi pokušati.

Metoda 2 – Izbrišite i ponovno kreirajte račun e-pošte^{(Method 2 – Delete and recreate email account)}

Ponekad je ova pogreška povezana sa stvarnim postavljanjem računa e-pošte u Outlooku^(Outlook) . Možete pokušati izbrisati račun e-pošte tako da odete na Alati^(Tools) , a zatim na Računi e -pošte ^{(Email Accounts)}. U novijim verzijama Outlooka^(Outlook) kliknete na Datoteka^(File) , a zatim na Postavke računa^{( Account Settings)} .

Kliknite^(Click) na račun e-pošte, a zatim odaberite Ukloni^(Remove) ili Izbriši^(Delete) .

Sada ponovno izradite račun e-pošte u Outlooku^(Outlook) i provjerite hoće li to riješiti vaš problem.

Metoda 3 – Pokrenite Outlook bez dodataka^{(Method 3 – Start Outlook without add-ons)}

Programski dodaci također mogu uzrokovati ovaj problem, stoga provjerite jesu li nedavno instalirani neki novi dodaci. Na primjer, ako instalirate Adobe Professional , on pokušava instalirati PDF dodatak na sve Office programe.

Ako instalirate neku vrstu dodatka za Outlook konektor, deinstalirajte ga i pogledajte hoće li problem nestati. Instaliranje antivirusnog programa kao što je AVG itd. također može instalirati dodatak za Outlook . Drugi dodaci kao što su filteri za neželjenu poštu također mogu uzrokovati problem.

Možete brzo utvrditi uzrokuje li neki dodatak problem tako da pokrenete Outlook bez ikakvih dodataka. Pokretanje Outlooka^(Outlook) u sigurnom načinu rada će to postići.

Idite na Start , zatim Run , i upišite sljedeću naredbu u okvir Otvori:

outlook /safe

Ako vaš problem nestane, onda znate da je to jedan od dodataka. U Outlooku^(Outlook) možete omogućiti ili onemogućiti dodatke tako da odete na Datoteka^(File) , Opcije^(Options) ,  a zatim kliknete na Dodaci^(Add-ins) .

U starijim verzijama Outlooka^(Outlook) možete onemogućiti dodatke tako da odete na Alati^(Tools) , Centar za pouzdanost^{(Trust Center )} , a zatim kliknete na Dodaci^{( Add-ins)} .

Metoda 4 – Deinstalirajte svaki novi softver^{(Method 4 – Uninstall any new software)}

Ovu pogrešku možete dobiti i u Outlooku^(Outlook) ako instalirate neki drugi softver treće strane na svoje računalo. Na primjer, ako ste nedavno instalirali novu alatnu traku za IE, deinstalirajte je.

Ako ste nedavno ažurirali na novu verziju IE-a, pokušajte se vratiti na stariju verziju. Ponekad drugi programi koji nisu povezani s Outlookom^(Outlook) mogu uzrokovati pojavu ove pogreške!

Metoda 5 – Pronađite oštećenu e-poštu i izbrišite je^{(Method 5 – Find the corrupt email and delete it)}

Ovo može zvučati čudno, ali jedna određena e-pošta zapravo može srušiti cijeli Outlook program! Čudno, vidio sam da se to događa mnogo puta. Kada pokušate pročitati jednu određenu e-poštu u pristigloj pošti^(Inbox) , odjednom će se Outlook srušiti i zatvoriti bez obavijesti.

Morat ćete proći kroz svoju e-poštu i pokušati pronaći e-poštu ili poruke e-pošte zbog kojih se Outlook ruši. Iako je to vrlo rijetko, može se dogoditi i može biti vrlo frustrirajuće shvatiti.

Moj prijedlog bi bio da jednostavno kliknete na prvu e-poruku i jednostavno strijeljate prema dolje kroz poruke e-pošte polako dok ne dođete do oštećene.

Metoda 6 – Zamijenite msmapi32.dll starijom verzijom^{(Method 6 – Replace msmapi32.dll with an older version)}

Neki su se ljudi zakleli da je zamjenom ove datoteke s drugom verzijom njihov problem nestao. Međutim, ovo je malo kompliciranije jer postoji mnogo verzija ove datoteke i morate shvatiti koja će zapravo raditi.

Najbolje je jednostavno kopirati onu koju trenutno imate na drugo mjesto, a zatim isprobati razne verzije ove datoteke.

Morat ćete pretražiti na Googleu^(Google) msmapi32.dll da biste zapravo pronašli i preuzeli datoteke, ali to može funkcionirati za neke ljude.

Metoda 7 – Izbrišite ili preimenujte datoteku podataka za automatsko dovršavanje^{(Method 7 – Delete or rename auto-complete data file)}

Također možete pokušati izbrisati datoteku povijesti automatskog dovršavanja jer se ona ponekad ošteti i može uzrokovati ovu pogrešku. Prvo^(First) provjerite možete li vidjeti skrivene datoteke i mape tako što ćete otići u Windows Explorer i kliknuti na Alati^(Tools) , Opcije^(Options) , kliknuti karticu Prikaz^(View) i odabrati Prikaži skrivene datoteke i mape^{(Show Hidden Files and Folders)} .

Sada idite do sljedećeg direktorija:

C:\Documents and Settings\Username\Application Data\Microsoft\Outlook

Sada pronađite datoteku s ekstenzijom .NK2 i preimenujte proširenje u nešto drugo ili jednostavno izbrišite datoteku. Outlook će ga automatski ponovno stvoriti i nadamo se da će nova verzija biti bez grešaka.

To je otprilike to! Ako problem i dalje postoji, uvijek možete pokušati potpuno deinstalirati Outlook i ponovno ga instalirati i vidjeti radi li to. Osim toga, jedna od gore navedenih metoda trebala bi popraviti vašu Outlook pogrešku! Ako ne, ostavite komentar i pokušat ću pomoći! Uživati!

Fix Microsoft Outlook has Encountered a Problem Error

One of Mіcrosoft’s favorite error messages is “Program X has encountered a problem and needs to close”. You’ll get this message from pretty much any Microsoft product, including Microsoft Office, Windows, and Internet Explorer.

Previously I wrote about a way to fix Internet Explorer has encountered a problem and needs to close error.

In this article, I will go through several ways you can try to fix this same error for Microsoft Outlook! It may look something like this:

AppName: outlook.exe      AppVer: 11.0.8010.0     AppStamp:232039e
ModName: msmapi32.dll     ModVer: 11.0.8002.0     ModStamp:32949d2

Microsoft outlook has encountered a problem.

Unfortunately, fixing this error is not very easy because there are multiple underlying issues that can generate the same error message! Therefore, you may see this error in Outlook only when you close the program or you may see it every time you try to check for new mail.

Each of these has to be resolved in a different way! In this article, I will list out all the possible ways that I know for fixing this annoying error and hopefully one of them works for you.

Also, be sure to check out my other posts in case Outlook won’t start properly or if you get an error message when trying to open Outlook.

Method 1 – Install Windows and Office updates

I’m going to start off with the easier tips before going into more technical solutions. Go ahead and install all the latest Windows updates and the latest Office updates.

If you have Outlook with Business Contact Manager, make sure to install the service packs for that also. This probably won’t solve your issue, but it’s worth a shot.

Method 2 – Delete and recreate email account

Sometimes this error is related to the actual email account setup in Outlook. You can try to delete the email account by going to Tools and then Email Accounts. In newer versions of Outlook, you click on File and then Account Settings.

Click on the email account and then choose Remove or Delete.

Now recreate the email account in Outlook and see if that resolves your issue.

Method 3 – Start Outlook without add-ons

Outlook add-ons can also cause this problem, so check to see if any new add-ons were recently installed. For example, if you install Adobe Professional, it tries to install a PDF add-on to all Office programs.

If you install some kind of Outlook connector add-on, uninstall that and see if the problem goes away. Installing an antivirus program such as AVG, etc. may also install an add-on to Outlook. Other add-ons like spam filters could also be causing the issue.

You can quickly tell if an add-on is causing the problem by starting Outlook without any add-ons. Starting Outlook in safe mode will accomplish this.

Go to Start, then Run, and type in the following command in the Open box:

outlook /safe

If your problem goes away, then you know it is one of the add-ons. In Outlook, you can enable or disable add-ins by going to File, Options and then clicking on Add-ins.

In older versions of Outlook, you can disable add-ins by going to Tools, Trust Center and then clicking on Add-ins.

Method 4 – Uninstall any new software

You can also get this error in Outlook by installing some other third party software on your computer. For example, if you recently installed a new toolbar for IE, uninstall it.

If you recently updated to a new version of IE, try to revert to an older version. Sometimes other programs not related to Outlook can cause this error to appear!

Method 5 – Find the corrupt email and delete it

This may sound weird, but one particular email can actually crash the entire Outlook program! Oddly, I have seen this happen many times. When you try to read one specific email in your Inbox, all of a sudden Outlook will crash and close without a notice.

You will have to go through your email and try to find the email or emails that cause Outlook to crash. Though this is very rare, it can happen and can be very frustrating to figure out.

My suggestion would be to simply click on the first email and just arrow down through emails slowly until you reach the corrupt one.

Method 6 – Replace msmapi32.dll with an older version

Some people have sworn that by replacing this file with a different version, their problem has gone away. However, this is a bit more complicated as their are many versions of this file around and you have to figure out which one will actually work.

It is best to simply copy the one you have currently to a different location and then try out various versions of this file.

You will have to do a search on Google for msmapi32.dll to actually find and download the files, but this may work for some people.

Method 7 – Delete or rename auto-complete data file

You can also try to delete the auto-complete history file, as that sometimes gets corrupt and can cause this error. First, make sure you can see hidden files and folders by going to Windows Explorer and clicking on Tools, Options, clicking on the View tab and choosing Show Hidden Files and Folders.

Now navigate to the following directory:

C:\Documents and Settings\Username\Application Data\Microsoft\Outlook

Now find the file with a .NK2 extension and either rename the extension to something else or simply delete the file. Outlook will automatically recreate it and hopefully the new version will be error free.

That’s about it! If your problem persists, you can always try to completely uninstall Outlook and reinstall it and see if that works. Other than that though, one of the above methods should fix your Outlook error! If not, post a comment and I’ll try to help! Enjoy!

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