Ubisoft posjeduje platformu za distribuciju videoigara pod nazivom Ubisoft Connect ( UPlay ) i razvio je nekoliko nevjerojatnih igara kao što su Far Cry , Tom Clancy's serijal, Assassin's Creed , Just Dance i još mnogo toga. Uplay je bitna komponenta svake Ubisoft igre jer kontrolira digitalnu distribuciju, podršku za više igrača i komunikaciju^{(Uplay is an essential component of every Ubisoft game since it controls digital distribution, multiplayer support, and communications)} . Da biste uživali u Ubisoft igrama, vaše se računalo prvo mora povezati s Ubisoftovim^(Ubisoft) poslužiteljima. U ovoj fazi možete se suočiti s pogreškom Uplay^(Uplay) nije dostupan. U ovom članku smo detaljno objasnili razloge koji uzrokuju Ubisoftpovezivanje ne radi i kompletan skup metoda za rješavanje problema za njihovo rješavanje. Dakle, nastavite čitati!

Kako popraviti da Ubisoft Connect ne radi na Windows 10^{(How to Fix Ubisoft Connect Not Working on Windows 10)}

Savjetujemo vam da pažljivo pročitate ovaj odjeljak kako biste identificirali razlog koji uzrokuje poruku o pogrešci. Pogrešku možete jednostavno ispraviti, ali za otkrivanje glavnog uzroka može trebati vrijeme da slijedite korake za rješavanje problema u skladu s tim. Stoga^(Hence) analizirajte čimbenike koji dovode do poruka o pogrešci s Ubisoftom^(Ubisoft) na Windows 10 kao što je objašnjeno u nastavku.

• Problemi s mrežom:^{(Network Issues:)} Ako imate bilo kakvih prekida u mrežnoj vezi ili mrežnim postavkama, možda ćete se suočiti s navedenim problemom. Postoji mnogo načina za rješavanje problema s mrežnim postavkama, kao što je objašnjeno u članku.
• Nekompatibilni programi:^{(Incompatible programs:)}  Izvršna datoteka u ProgramData može uzrokovati poruku o pogrešci Ubisoft Service Is Currently Unavailable . Pokušajte ga izbrisati i zatvoriti sve neželjene aplikacije i programe koji se pokreću u pozadini kako biste to popravili.
• Postavke datuma i vremena:^{(Date & Time Settings:)}  Mnogi poslužitelji za online igre ovise o savršenim postavkama datuma i vremena, osobito ako rade diljem svijeta. Ako imate netočnu postavku datuma i vremena, suočit ćete se s pogreškom.
• Problemi s nekompatibilnošću IPv6:^{(IPv6 Incompatibility Issues:)}  Ako koristite Internet Protocol Version 6 omogućenu na vašem računalu, možda ćete se suočiti s navedenim problemom. Da biste to popravili, privremeno onemogućite protokol i provjerite radi li to.

Evo nekoliko metoda za rješavanje problema kako biste ispravili poruku o pogrešci. Slijedite ih kako biste postigli najbolje rezultate.

Metoda 1: Ponovno pokrenite računalo^{(Method 1: Restart PC)}

Prije nego isprobate ostale metode, savjetujemo vam da ponovno pokrenete sustav slijedeći dane korake.

1. Idite na radnu površinu^{(Desktop )} pritiskom na tipke  Win + D keys  istovremeno.

2. Sada zajedno pritisnite tipke Alt + F4 keys . Vidjet ćete skočni prozor Shut Down Windows kao što je prikazano u nastavku.^{(Shut Down Windows)}

3. Sada kliknite na padajući okvir i odaberite opciju Ponovno pokretanje^{(Restart )} .

4. Konačno, pritisnite Enter ili kliknite OK za ponovno pokretanje sustava.

Metoda 2: Ponovno pokrenite usmjerivač^{(Method 2: Restart Your Router)}

Ponovno pokretanje usmjerivača ponovno će pokrenuti mrežno povezivanje, a nekoliko korisnika je izvijestilo da će sve promjene označene u postavkama konfiguracije djelovati kada ponovno pokrenete usmjerivač. Stoga slijedite dolje navedene korake za ponovno pokretanje usmjerivača.

1. Pronađite  gumb za napajanje^{(Power button)}  na stražnjoj strani usmjerivača.

2. Pritisnite gumb jednom da  ga isključite.^{(turn it off.)}

3. Sada  odspojite ^(disconnect)kabel za napajanje usmjerivača^{(Router power cable)}  i   pričekajte dok se napajanje u potpunosti ne isprazni iz kondenzatora.

4. Zatim  ponovno spojite ^(reconnect)kabel^{(power cable)}  za  napajanje  i uključite ga nakon jedne minute. 

5. Pričekajte^(Wait) dok se mrežna veza ponovno ne uspostavi i  pokušajte se ponovno prijaviti^{(try signing in again)} .

Također pročitajte: ^{(Also Read:)} Popravite računala koja se ne prikazuju na mreži u sustavu Windows 10^{(Fix Computers Not Showing Up on Network in Windows 10)}

Metoda 3: Zatvorite pozadinske procese^{(Method 3: Close Background Processes)}

Možda postoji mnogo aplikacija koje rade u pozadini. To će povećati CPU i memorijski prostor, što će utjecati na performanse sustava. Slijedite dolje navedene korake da biste zatvorili pozadinske zadatke.

1. Pokrenite  Upravitelj zadataka^{(Task Manager)} , istovremeno pritisnite tipke  Ctrl ^(keys)Ctrl + Shift + Esc   .

2. Pronađite i odaberite  neželjene ^(unwanted) pozadinske ^(background) procese^(processes)  pomoću visoke memorije.

3. Zatim kliknite  Završi zadatak^{(End task)} , kako je prikazano označeno.

Metoda 4: Pokrenite alat za rješavanje problema s mrežom^{(Method 4: Run Network Troubleshooter)}

Pokretanje alata za rješavanje problema s mrežnim adapterom^{(Network Adapter Troubleshooter)} riješit će sve probleme u Ethernet vezi, čime ćete riješiti pogrešku Uplay nije dostupan. Ova metoda je primjenjiva ne samo za Windows 7 već i za Windows 7 i 8.1.

1. Istovremeno pritisnite tipke  Windows + I keys  za pokretanje  Postavke^(Settings) .

2. Kliknite na   pločicu Update & Security , kao što je prikazano.^{(Update & Security)}

3. Idite na  izbornik Troubleshoot  s lijevog okna i pronađite  Pronađi i popravi druge probleme^{(Find and fix other problems)}  u desnom oknu.

4. Odaberite  Alat za rješavanje problema s mrežnim adapterom^{(Network Adapter)}  i kliknite na  Pokreni^{(Run the troubleshooter)}  označeni gumb za rješavanje problema.

5. Pričekajte da alat za rješavanje problema otkrije i riješi problem. Nakon što je postupak dovršen, slijedite  upute na zaslonu^{(on-screen instructions)}  i  ponovno pokrenite ^(restart) računalo^{(your PC)} .

Također pročitajte: ^{(Also Read:)} Popravak Windows nije mogao automatski otkriti postavke proxyja ove mreže^{(Fix Windows could not automatically detect this Network’s Proxy settings)}

Metoda 5: Rješavanje problema ipconfig putem naredbenog retka^{(Method 5: Troubleshoot ipconfig Through Command Prompt)}

Ipak, ako se suočite s pogreškom Uplay^(Uplay) nije dostupan čak i nakon pokretanja alata za rješavanje problema s mrežom^(Network) , to znači da imate mrežne sukobe. Možete riješiti problem koji Ubisoft Connect ne radi pomoću nekoliko naredbi prema uputama u nastavku.

1. Pritisnite tipku  Windows^{(Windows key)} , upišite  Command Prompt  i kliknite  Pokreni kao administrator^{(Run as administrator)} .

2. Sada upišite sljedeće naredbe jednu po jednu i pritisnite Enter .

ipconfig/flushdns
ipconfig/release
ipconfig/release6
ipconfig/renew

3. Na kraju pričekajte da se proces završi i provjerite je li problem sada riješen.

Metoda 6: Uklonite unose Winsock kataloga^{(Method 6: Remove Winsock Catalog Entries)}

Winsock omogućuje vašem OS-u da postavi TCP/IP vezu kad god se povežete na mrežu. Ipak, kreirano je nekoliko unosa za uspostavljene veze koje dovode do pogreške Uplay nije dostupan. Možete ih izbrisati korištenjem uputa o kojima se raspravlja u nastavku.

1. Pokrenite naredbeni redak kao administrator^{(Command Prompt as administrator)} .

2. Sada upišite netsh winsock naredbu i pritisnite tipku Enter^{(Enter key)} .

Pričekajte^(Wait) obavijest o resetiranju Winsocka^(Winsock) i provjerite je li riješen problem Ubisoft povezivanja koji ne radi.

Također pročitajte: ^{(Also Read:)} Popravak Etherneta nema valjanu grešku u konfiguraciji IP-a^{(Fix Ethernet Doesn’t Have a Valid IP Configuration Error)}

Metoda 7: Pokrenite SFC i DISM skeniranje^{(Method 7: Run SFC and DISM Scans)}

Korisnici sustava Windows 10 mogu automatski skenirati i popraviti svoje sistemske datoteke pokretanjem System File Checker ( SFC ) i DISM Scans . Osim toga, to je ugrađeni alat koji korisniku omogućuje brisanje datoteka i ispravljanje poruke o pogrešci. Zatim slijedite dolje navedene korake za implementaciju istog.

1. Otvorite  naredbeni redak ^{(Command Prompt)} kao administrator^{(as administrator)} .

2. Kliknite  Da^(Yes)  u   promptu Kontrola korisničkog računa .^{(User Account Control)}

3. Upišite naredbu:  sfc /scannow  i pritisnite tipku  Enter^{(Enter key)}  za pokretanje   skeniranja System File Checker .

Napomena:^(Note:)  Pokrenut će se skeniranje sustava i trebat će nekoliko minuta da se završi. U međuvremenu, možete nastaviti obavljati druge aktivnosti, ali pazite da slučajno ne zatvorite prozor.

Nakon dovršetka skeniranja, prikazat će se jedna od ovih poruka:

• Zaštita resursa sustava Windows nije pronašla nikakve povrede integriteta.^{(Windows Resource Protection did not find any integrity violations.)}
• Zaštita resursa sustava Windows nije mogla izvesti traženu operaciju.^{(Windows Resource Protection could not perform the requested operation.)}
• Zaštita resursa sustava Windows pronašla je oštećene datoteke i uspješno ih popravila.^{(Windows Resource Protection found corrupt files and successfully repaired them.)}
• Zaštita resursa sustava Windows pronašla je oštećene datoteke, ali neke od njih nije uspjela popraviti.^{(Windows Resource Protection found corrupt files but was unable to fix some of them.)}

4. Nakon što je skeniranje završeno,  ponovno pokrenite ^(restart) računalo^{(your PC)} .

5. Opet pokrenite  naredbeni redak kao administrator^{(Command Prompt as administrator)}  i izvršite zadane naredbe jednu za drugom:

dism.exe /Online /cleanup-image /scanhealth
dism.exe /Online /cleanup-image /restorehealth
dism.exe /Online /cleanup-image /startcomponentcleanup

Napomena:^(Note:)  Morate imati ispravnu internetsku vezu da biste ispravno izvršili DISM naredbe.

Metoda 8: Onemogućite VPN^{(Method 8: Disable VPN)}

Slijedite ove korake da biste onemogućili VPN kako biste riješili problem koji Ubisoft Connect ne radi.

1. Pritisnite tipku  Windows^{(Windows key)} , upišite  VPN postavke^{(VPN Settings)}  u traku za pretraživanje sustava Windows^{(Windows Search Bar)} i kliknite  Otvori^(Open) .

2. U  prozoru Postavke^(Settings)  odaberite  Povezani VPN ^{(Connected VPN )} (npr .  vpn2 ). 

3. Kliknite na   gumb Prekini vezu.^(Disconnect)

4. Sada isključite  prekidač^(Off)  za sljedeće  VPN opcije^{(VPN options)}  pod  Naprednim opcijama^{(Advanced Options)} :

• Dopusti VPN preko mreža s ograničenjem^{(Allow VPN over metered networks)}
• Dopusti VPN tijekom roaminga^{(Allow VPN while roaming)}

Provjerite postoji li problem s Ubisoft connectom koji ne radi ili ne.^(Ubisoft)

Također pročitajte: ^{(Also Read:)} Što je VPN i kako funkcionira?^{(What is a VPN and how it works?)}

Metoda 9: Onemogućite IPV6^{(Method 9: Disable IPV6)}

Iako IPv6 ima dodatne prednosti u odnosu na IPv4 , postoji nekoliko ograničenja. Međutim, kada vaš sustav ne prilagodi IPv6 protokol, suočit ćete se s greškom Uplay^(Uplay) nije dostupan. Stoga^(Hence) vam se savjetuje da onemogućite IPv6 prema uputama u nastavku.

Napomena:^{(Note: )} Ovdje su prikazani koraci za Wi-Fi vezu. Ako koristite Ethernet vezu, odaberite odgovarajuće postavke.

1. Pritisnite tipku Windows^{(Windows key)} , upišite prikaz mrežnih veza^{(view network connections)} i kliknite Otvori^(Open) .

2. Sada desnom tipkom miša kliknite vaš aktivni mrežni adapter^{(network adapter)} i kliknite na Svojstva^{( Properties)} kao što je prikazano.

3. Ovdje u prozoru Wi-Fi Properties poništite opciju Internet Protocol Version 6(TCP/IPv6) .

4. Konačno, kliknite na OK da biste spremili promjene i provjerili je li problem riješen.

Napomena:^{(Note: )} Ako koristite više mrežnih veza, slijedite dane korake:

1. Dođite do prozora Mrežne veze .^{(Network Connections)}

2. Sada desnom tipkom miša kliknite adapter i odaberite opciju Onemogući^{(Disable )} .

Isto tako, onemogućite sve dodatne veze osim one koju koristite i provjerite je li riješen problem Uplay nedostupan.

Metoda 10: Promijenite adresu DNS poslužitelja^{(Method 10: Change DNS Server Address)}

IPv4 adresa ima veće pakete, pa će se vaša mrežna veza stabilizirati kada ih promijenite. Stoga slijedite dolje navedene korake za promjenu IPv4 adrese kako biste riješili problem koji Ubisoft Connect ne radi.

1. Pritisnite tipku  Windows^{(Windows key)} , upišite  Upravljačka ploča^{(Control Panel)}  i kliknite  Otvori^(Open) .

2. Postavite  View by: > Large icons  i kliknite na  Centar za mrežu i dijeljenje^{( Network and Sharing Center)}  s popisa.

3. Zatim kliknite hipervezu  Promjena postavki adaptera ^{( Change adapter settings )} koja se nalazi u lijevom oknu.

4. Desnom tipkom miša kliknite svoju trenutnu mrežnu vezu (npr  . Wi-Fi ) i odaberite  Svojstva^(Properties) , kao što je prikazano.

5: Pod  Ova veza koristi sljedeće stavke:^{(This connection uses the following items:)}  popis, locirajte i kliknite  Internet Protocol Version 4 (TCP/IPv4) .

6. Kliknite  gumb Svojstva ^{(Properties )} , kao što je gore istaknuto.

7. Ovdje odaberite opciju  Koristi sljedeće adrese DNS poslužitelja:^{(Use the following DNS server addresses:)}  i unesite sljedeće:

Preferirani DNS poslužitelj:  8.8.8.8

Alternativni DNS poslužitelj:  8.8.4.4

8. Kliknite  OK  za spremanje promjena.

Također pročitajte: ^{(Also Read:)} Fix The content can’t be displayed because the S/MIME control isn’t available

Metoda 11: Promjena formata podataka i vremena^{(Method 11: Change Data & Time Format)}

Kako biste izbjegli pogrešku Ubisoft Connect ne radi, pokušajte uskladiti vrijeme internetskog poslužitelja s postavkama vašeg računala. Vrlo je jednostavno i evo kako to učiniti.

1. Pokrenite upravljačku ploču^{(Control Panel )} tako da je upišete u traku za pretraživanje^{(search bar)} .

2. Otvorite najbolje rezultate i kliknite Promjena formata datuma, vremena ili brojeva^{(Change date, time, or number formats )} pod Sat i regija^{(Clock and Region )} kao što je prikazano.

3. Ovdje provjerite je li Format postavljen na vašu geografsku lokaciju i provjerite jesu li formati datuma i vremena^{(Date and time formats )} postavljeni na ispravne postavke kao što je prikazano.

4. Konačno, kliknite na Primijeni^{(Apply )} i OK za spremanje promjena ako ih ima.

Metoda 12: Ažurirajte ili vratite mrežne upravljačke programe^{(Method 12: Update or Rollback Network Drivers)}

Ako su trenutni upravljački programi u vašem sustavu nekompatibilni ili zastarjeli s datotekama igre, možda ćete se suočiti s problemima koji Ubisoft Connect ne radi. Stoga vam se savjetuje da ažurirate svoj uređaj i upravljačke programe kako biste spriječili problem nedostupnosti Uplaya .^(Uplay)

Opcija 1: Ažurirajte upravljački program^{(Option 1: Update Driver)}

1. Upišite Upravitelj uređaja^{(Device Manager)} u izbornik za pretraživanje sustava Windows 10.

2. Dvaput kliknite na  Mrežni adapteri^{(Network adapters)}  da biste ga proširili.

3. Desnom tipkom miša kliknite  upravljački program za bežičnu mrežu ^{(wireless network driver )} (npr  . Qualcomm Atheros QCA9377 bežični mrežni adapter^{( Qualcomm Atheros QCA9377 Wireless Network Adapter)} ) i odaberite  Ažuriraj upravljački program^{(Update driver)} , kao što je dolje prikazano.

4. Zatim kliknite na  Automatski traži upravljačke programe ^{(Search automatically for drivers )} kako biste automatski preuzeli i instalirali najbolji dostupni upravljački program.

5A. Sada će se upravljački programi ažurirati i instalirati na najnoviju verziju, ako se ne ažuriraju.

5B. Ako su već u fazi ažuriranja, prikazat će se poruka  Najbolji upravljački programi za vaš uređaj su već instalirani  .^{(The best drivers for your device are already installed )}

6. Kliknite na  gumb Zatvori ^(Close ) za izlaz iz prozora i ponovno pokretanje računala^{( restart your PC)} .

Provjerite imate li fiksnu Ubisoft vezu koja ne radi na Windows 10 .

Opcija 2: Vratite ažuriranja upravljačkih programa^{(Option 2: Roll Back Driver Updates)}

1. Idite na  Device Manager > Network adapters  kao ranije.

2. Desnom tipkom miša kliknite  upravljački program za Wi-Fi^{(Wi-Fi driver)}  (npr  . Intel(R) Dual Band Wireless-AC 3168 ) i odaberite  Svojstva^(Properties) , kao što je prikazano.

3. Prijeđite na  karticu Driver ^{(Driver tab )} i odaberite  Vraćanje upravljačkog programa^{(Roll Back Driver)} , kao što je istaknuto.

Napomena:^(Note:)  Ako je opcija za  vraćanje pogona^{(Roll Back Drive)} r zasivljena, to znači da vaše računalo nema unaprijed instalirane datoteke upravljačkog programa ili nikada nije ažurirano.

4. Navedite razlog  zašto se povlačite? ^{(Why are you rolling back?)} u  Vraćanje paketa upravljačkih programa^{(Driver Package rollback)} . Zatim kliknite na  Da^(Yes) , kao što je prikazano u nastavku.

5. Zatim kliknite na  OK  za primjenu ove promjene. Konačno,  ponovno pokrenite računalo^{(restart your PC)} .

Također pročitajte: ^{(Also Read:)} Kako popraviti Uplay koji se ne pokreće^{(How to Fix Uplay Fails to Launch)}

Metoda 13: Poništite datoteku hosts^{(Method 13: Reset the hosts file)}

Mnogo puta zahvaćene datoteke hosta igre tijekom lošeg umrežavanja, posebno za mrežne igre i povezivanje pokretača. Ako se susrećete s problemom da Ubisoft connect ne radi, to bi moglo utjecati na host datoteke sustava, a evo kako ga možete resetirati:

1. Pritisnite tipke Windows + E keys zajedno da biste otvorili File Explorer .

2. Kliknite karticu Prikaz^(View) i označite opciju Skrivene stavke^{(Hidden items)} .

3. Zatim idite na sljedeću stazu iz adresne trake.

C:\Windows\System32\drivers\etc

4. Ovdje desnom tipkom miša kliknite datoteku hosts i odaberite Otvori^(Open) s > Notepad .

5. Sada zamijenite tekst u Notepadu^(Notepad) sljedećim tekstom^(text) .

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to hostnames. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding hostname.
# The IP address and the hostname should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

6. Na kraju, istovremeno pritisnite Ctrl + S keys da biste spremili datoteku.

Metoda 14: Ažurirajte Windows^{(Method 14: Update Windows)}

Evo koraka za ažuriranje sustava Windows^(Windows) kako biste riješili problem koji Ubisoft Connect ne radi.

1. Istovremeno pritisnite tipke  Windows + I keys  za pokretanje  Postavke^(Settings) .

2. Kliknite na   pločicu Update & Security , kao što je prikazano.^{(Update & Security)}

3. Na kartici  Windows Update  kliknite gumb  Provjeri ažuriranja^{(Check for updates)}  .

4A. Ako je dostupno novo ažuriranje, kliknite  Instaliraj odmah^{(Install Now)}  i slijedite upute za ažuriranje.

4B. Inače, ako je Windows ažuriran, prikazat  će se^{(You’re up to date)}  poruka Ažurirani ste.

Nakon ažuriranja sustava Windows^(Windows) , provjerite postoji li pogreška Uplay not available ili ne.

Također pročitajte: ^{(Also Read:)} Kako ispraviti Origin Error 9:0 u sustavu Windows 10^{(How to Fix Origin Error 9:0 in Windows 10)}

Metoda 15: Izvršite resetiranje mreže^{(Method 15: Perform Network Reset)}

Ako na bilo koju od ovih metoda niste postigli nikakav popravak za problem koji Ubisoft Connect ne radi, pokušajte resetirati mrežne postavke kako je opisano u nastavku kako biste ispravili pogrešku Uplay nije dostupan.

1. Pritisnite tipke  Windows + I keys  zajedno da biste otvorili  postavke sustava Windows^{(Windows Settings)} .

2. Kliknite na  opciju Mreža i internet^{(Network & Internet)}  , kao što je označeno.

3. Pomaknite se prema dolje i kliknite na  Network reset  pri dnu zaslona.

4. Zatim kliknite  Reset now.

5. Nakon što je proces uspješno dovršen, vaše računalo sa sustavom Windows 10 ponovno će se  pokrenuti^(restart) .

Metoda 16: Kontaktirajte Ubisoftovu podršku^{(Method 16: Contact Ubisoft Support)}

Posljednja metoda za ispravljanje pogreške Uplay nije dostupna je potražiti pomoć od Ubisoft tima za podršku^{(Ubisoft Support Team)} . Idite na stranicu podrške^{(Support page)} i potražite svoju pogrešku.

Preporučeno:^{(Recommended:)}

• Kako reproducirati OGG datoteke na Windows 10^{(How to Play OGG Files on Windows 10)}
• Popravak Kodi ažuriranja nije uspjelo^{(Fix Kodi Update Failed)}
• Kako isključiti Firestick^{(How to Turn Off Firestick)}
• Popravite je Steam spor u sustavu Windows 10^{(Fix Steam is Slow in Windows 10)}

Nadamo se da je ovaj vodič bio od pomoći i da ste mogli riješiti problem koji Ubisoft Connect ne radi^{(Ubisoft connect not working)} . Javite nam koja vam je metoda najbolja. Također, ako imate bilo kakva pitanja/prijedloge u vezi s ovim člankom, slobodno ih ostavite u odjeljku za komentare.

Fix Ubisoft Connect Not Working

Ubisoft owns a video game distributіon platfоrm called Ubisoft Connect (UPlay) аnd has devеloped severаl amazing games like Far Cry, Tom Clancy’s series, Assassin’s Creed, Just Dance, and a lot mоre. Uplay is an essential component of every Ubisoft game since it controls digital distribution, multiplayer support, and communications. To enjoy Ubisoft games, your computer has to connect to Ubisoft servers first. At this stage, you may face Uplay not available error. In this article, we have deeply explained the reasons that cause Ubisoft connect not working and a complete set of troubleshooting methods to resolve the same. So, continue reading!

How to Fix Ubisoft Connect Not Working on Windows 10

You are advised to read this section thoroughly to identify the reason that causes the error message. You can easily fix the error yet finding out the root cause may take time to follow the troubleshooting steps accordingly. Hence, analyze the factors that lead to the error messages with Ubisoft on Windows 10 as discussed below.

• Network Issues: If you have any interruptions in your network connection or network settings, you may face the said problem. There are plenty of ways to troubleshoot network settings, as discussed in the article.
• Incompatible programs: An executable file in ProgramData may cause Ubisoft Service Is Currently Unavailable error message. Try deleting it and closing all unwanted applications and programs running in the background to fix the same.
• Date & Time Settings: Many online gaming servers depend on the perfect date and timing settings, especially if they are worldwide in operation. If you have an incorrect date and time setting, you will face the error.
• IPv6 Incompatibility Issues: If you use Internet Protocol Version 6 enabled on your PC, you may face the said problem. To fix it, disable the protocol temporarily and check if this works.

Here are a few troubleshooting methods to fix the error message. Follow them to attain the best results.

Method 1: Restart PC

Before trying the rest of the methods, you are advised to reboot your system by following the given steps.

1. Navigate to the Desktop by pressing Win + D keys simultaneously.

2. Now, press Alt + F4 keys together. You will see Shut Down Windows pop-up window as shown below.

3. Now, click on the drop-down box and select the Restart option.

4. Finally, hit Enter or click on OK to reboot your system.

Method 2: Restart Your Router

Restarting the router will re-initiate the network connectivity, and few users have reported that all the changes marked in the configuration settings will be effective in action when you restart the router. Therefore, follow the below-mentioned steps to restart your router.

1. Find the Power button at the back of your router.

2. Press the button once to turn it off.

3. Now, disconnect your Router power cable and wait until the power is entirely drained from the capacitors.

4. Then, reconnect the power cable and switch it on after a minute. 

5. Wait until the network connection is re-established and try signing in again.

Also Read: Fix Computers Not Showing Up on Network in Windows 10

Method 3: Close Background Processes

There may be plenty of applications that run in the background. This will increase the CPU and memory space, thereby affecting the performance of the system. Follow the below-mentioned steps to close the background tasks.

1. Launch Task Manager, press the Ctrl + Shift + Esc keys at the same time.

2. Locate and select the unwanted background processes using high Memory.

3. Then, click End task, as shown highlighted.

Method 4: Run Network Troubleshooter

Running the Network Adapter Troubleshooter will resolve any glitches in the Ethernet connection, thus resolving the Uplay not available error. This method is applicable not only for Windows 7 but also for Windows 7 & 8.1.

1. Press Windows + I keys simultaneously to launch Settings.

2. Click on the Update & Security tile, as shown.

3. Go to Troubleshoot menu from the left pane and locate Find and fix other problems in right pane.

4. Select Network Adapter troubleshooter and click on Run the troubleshooter button shown highlighted.

5. Wait for the troubleshooter to detect and fix the problem. Once the process is complete, follow on-screen instructions and restart your PC.

Also Read: Fix Windows could not automatically detect this Network’s Proxy settings

Method 5: Troubleshoot ipconfig Through Command Prompt

Still, if you face Uplay not available error even after running the Network troubleshooter, this indicates you have network conflicts. You can fix Ubisoft connect not working issue by using a few commands as instructed below.

1. Hit the Windows key, type Command Prompt and click on Run as administrator.

2. Now, type the following commands one by one and hit Enter.

ipconfig/flushdns
ipconfig/release
ipconfig/release6
ipconfig/renew

3. Finally, wait for the process to be completed and check if the issue is resolved now.

Method 6: Remove Winsock Catalog Entries

Winsock enables your OS to set a TCP/IP connection whenever you connect to the network. Yet, several entries are created for established connections leading to Uplay not available error. You can clear them by using the below-discussed instructions.

1. Launch Command Prompt as administrator.

2. Now, type netsh winsock command and hit Enter key.

Wait for the notification on Winsock reset and check if Ubisoft connect not working issue is resolved.

Also Read: Fix Ethernet Doesn’t Have a Valid IP Configuration Error

Method 7: Run SFC and DISM Scans

Windows 10 users can automatically scan and repair their system files by running System File Checker (SFC) and DISM Scans. In addition, it is a built-in tool that lets the user delete files and fix the error message. Then, follow the below-mentioned steps to implement the same.

1. Open Command Prompt as administrator.

2. Click on Yes in the User Account Control prompt.

3. Type the command: sfc /scannow and press Enter key to run the System File Checker scan.

Note: A system scan will be initiated and it will take a couple of minutes to finish. Meanwhile, you can continue performing other activities but be mindful of not accidentally closing the window.

After completing the scan, it will show either of these messages:

• Windows Resource Protection did not find any integrity violations.
• Windows Resource Protection could not perform the requested operation.
• Windows Resource Protection found corrupt files and successfully repaired them.
• Windows Resource Protection found corrupt files but was unable to fix some of them.

4. Once the scan is finished, restart your PC.

5. Again, launch Command Prompt as administrator and execute the given commands one after the other:

dism.exe /Online /cleanup-image /scanhealth
dism.exe /Online /cleanup-image /restorehealth
dism.exe /Online /cleanup-image /startcomponentcleanup

Note: You must have a working internet connection to execute DISM commands properly.

Method 8: Disable VPN

Follow these steps to disable VPN to fix Ubisoft connect not working issue.

1. Hit the Windows key, type VPN Settings in the Windows Search Bar, and click on Open.

2. In the Settings window, select the Connected VPN (e.g. vpn2). 

3. Click on the Disconnect button.

4. Now, switch Off the toggle for the following VPN options under Advanced Options:

• Allow VPN over metered networks
• Allow VPN while roaming

Check if Ubisoft connect not working issue persists or not.

Also Read: What is a VPN and how it works?

Method 9: Disable IPV6

Although IPv6 has added advantages over IPv4, there are a few limitations to it. However, when your system does not adapt IPv6 protocol, then you will face Uplay not available error. Hence, you are advised to disable IPv6 as instructed below.

Note: Here, steps are demonstrated for a Wi-Fi connection. If you are using an Ethernet connection, choose the settings accordingly.

1. Hit the Windows key, type view network connections, and click on Open.

2. Now, right-click on your active network adapter and click on Properties as shown.

3. Here in the Wi-Fi Properties window, uncheck the Internet Protocol Version 6(TCP/IPv6) option.

4. Finally, click on OK to save the changes and check if the issue is resolved.

Note: If you use multiple network connections, then follow the given steps:

1. Navigate to the Network Connections window.

2. Now right-click on the adapter and select the Disable option.

Likewise, disable all the additional connections except the one you are using and check if Uplay not available issue is resolved.

Method 10: Change DNS Server Address

IPv4 address has larger packets, and hence your network connection will be stabilized when you change them. Therefore, follow the below-mentioned steps to change the IPv4 address to fix Ubisoft connect not working issue.

1. Press the Windows key, type Control Panel and click on Open.

2. Set View by: > Large icons and click on the Network and Sharing Center from the list.

3. Next, click on the Change adapter settings hyperlink present in the left pane.

4. Right-click on your current network connection (e.g. Wi-Fi) and select Properties, as depicted.

5: Under This connection uses the following items: list, locate and click Internet Protocol Version 4 (TCP/IPv4).

6. Click the Properties button, as highlighted above.

7. Here, select Use the following DNS server addresses: option and enter the following:

Preferred DNS server: 8.8.8.8

Alternate DNS server: 8.8.4.4

8. Click on OK to save changes.

Also Read: Fix The content can’t be displayed because the S/MIME control isn’t available

Method 11: Change Data & Time Format

To avoid Ubisoft connect not working error, try to match the online internet server timings with your PC settings. It is very simple and here is how to do it.

1. Launch Control Panel by typing it in the search bar.

2. Open the best results and click on Change date, time, or number formats under Clock and Region as shown.

3. Here, check the Format is set to your geographic location and ensure if the Date and time formats are set to the correct settings as shown.

4. Finally, click on Apply and OK to save the changes if any.

Method 12: Update or Rollback Network Drivers

If the current drivers in your system are incompatible or outdated with the game files, then you may face Ubisoft connect not working issues. Therefore, you are advised to update your device and drivers to prevent Uplay not available problem.

Option 1: Update Driver

1. Type Device Manager in the Windows 10 search menu.

2. Double-click on Network adapters to expand it.

3. Right-click on your wireless network driver (e.g. Qualcomm Atheros QCA9377 Wireless Network Adapter) and select Update driver, as depicted below.

4. Next, click on Search automatically for drivers to automatically download and install the best available driver.

5A. Now, the drivers will update and install to the latest version, if they are not updated.

5B. If they are already in an updated stage, the message saying The best drivers for your device are already installed will be shown.

6. Click on the Close button to exit the window and restart your PC.

Check if you have a fixed Ubisoft connect not working on Windows 10.

Option 2: Roll Back Driver Updates

1. Go to Device Manager > Network adapters as earlier.

2. Right-click on the Wi-Fi driver (e.g. Intel(R) Dual Band Wireless-AC 3168) and select Properties, as depicted.

3. Switch to the Driver tab and select Roll Back Driver, as highlighted.

Note: If the option to Roll Back Driver is greyed out, it indicates that your computer does not have the pre-installed driver files or it has never been updated.

4. Provide your reason for Why are you rolling back? in Driver Package rollback. Then, click on Yes, as illustrated below.

5. Then, click on OK to apply this change. Finally, restart your PC.

Also Read: How to Fix Uplay Fails to Launch

Method 13: Reset the hosts file

Many times game host files get affected during bad networking especially for online games and launcher connectivity. If you’re facing Ubisoft connect not working issue, then the host files of the system might be affected, and here’s how you can reset it:

1. Hit the Windows + E keys together to open File Explorer.

2. Click on the View tab and check the Hidden items option.

3. Then go to the following path from the address bar.

C:\Windows\System32\drivers\etc

4. Here, right-click on the hosts file and select Open with > Notepad.

5. Now, replace the text in the Notepad with the following text.

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to hostnames. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding hostname.
# The IP address and the hostname should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

6. Finally, hit Ctrl + S keys simultaneously to save the file.

Method 14: Update Windows

Here are the steps to update Windows to fix Ubisoft connect not working issue.

1. Press Windows + I keys simultaneously to launch Settings.

2. Click on the Update & Security tile, as shown.

3. In the Windows Update tab, click on Check for updates button.

4A. If a new update is available, then click Install Now and follow the instructions to update.

4B. Otherwise, if the Windows is up-to-date, then it will show You’re up to date message.

After updating Windows, check if Uplay not available error persists or not.

Also Read: How to Fix Origin Error 9:0 in Windows 10

Method 15: Perform Network Reset

If you did not attain any fix for Ubisoft connect not working issue by any of these methods, then try resetting the network settings as discussed below to fix Uplay not available error.

1. Press Windows + I keys together to open Windows Settings.

2. Click on Network & Internet option, as highlighted.

3. Scroll down and click on Network reset at the bottom of the screen.

4. Next, click Reset now.

5. Once the process is completed successfully, your Windows 10 PC will restart.

Method 16: Contact Ubisoft Support

The last method to fix Uplay not available error is to seek help from Ubisoft Support Team. Go to the Support page and search for your error.

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We hope that this guide was helpful, and you could fix Ubisoft connect not working issue. Let us know which method worked for you the best. Also, if you have any queries/suggestions regarding this article, then feel free to drop them in the comments section.

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