Nakon nadogradnje sa starije verzije na Windows 10 , ako dobijete plavi zaslon^{(Blue Screen)} s pogreškom APC_INDEX_MISMATCH , za datoteku win32kfull.sys , ovaj post nudi neke prijedloge koji vam mogu pomoći da identificirate i popravite grešku zaustavljanja^{(Stop Error)} . Poruka o pogrešci također može biti popraćena kodovima pogreške 0x0000001, 0xC6869B62, 0x97503177 ili 0x02A7DA8A .

APC_INDEX_MISMATCH

Ova BSOD poruka o pogrešci uglavnom se pojavljuje kada imate nekompatibilan hardver ili upravljački program. Da budemo precizniji, upravljački program zaslona i audio upravljački program stvaraju takav problem u sustavu Windows 10^{(Windows 10)} . Zabilježite naziv datoteke koja nije uspjela. Na gornjoj slici piše – win32kfull.sys . To će vam pomoći da identificirate upravljački program i dalje riješite probleme.

Says Microsoft, This is a kernel internal error. This error occurs on exit from a system call. The most common cause of this bug check is when a file system or driver has a mismatched sequence of calls to disable and re-enable APCs.

Ako se suočite s ovim problemom, isprobajte ove prijedloge.

1] Onemogućite Realtek HD Audio Manager^{(Disable Realtek HD Audio Manager)} od pokretanja

Budući da se ovaj problem može pojaviti zbog oštećenog audio upravljačkog programa, možete ga onemogućiti pri pokretanju^(Startup) i provjeriti je li problem nestao ili ne. Otvorite Upravitelj zadataka^{(Task Manager)} i prijeđite na karticu Startup . Saznajte Realtek HD Audio Manager , kliknite ga desnom tipkom miša i odaberite Onemogući^(Disable) . Također ga možete odabrati i pritisnuti gumb Onemogući^{(Disable )} koji je vidljiv u donjem desnom kutu prozora. Ako to riješi vaš problem, trebali biste ga deinstalirati i ponovno instalirati.

2] Ažurirajte/ponovno instalirajte upravljački program zaslona

Kao što je ranije spomenuto, ovaj problem možete dobiti i zbog oštećenog upravljačkog programa zaslona. Stoga ažurirajte upravljački program za grafiku^{(update the graphics driver)} i pogledajte. Ako to ne riješi vaš problem, možete ponovno instalirati upravljački program zaslona.

3] Alat za rješavanje problema s plavim zaslonom

Pokrenite alat za rješavanje problema s plavim ekranom u sustavu Windows 10 i provjerite pomaže li vam.

4] Provjerite preglednik događaja

Preglednik događaja u sustavu Windows^(Windows) prikuplja informacije o svemu što se događa u sustavu. Možda ćete pronaći neke dodatne informacije o ovoj grešci. Možete provjeriti je li neki upravljački program ili hardver nije u skladu sa sustavom. Ako vidite nešto sumnjivo, poradite i na tom vozaču.

5] Uklonite DisplayLink upravljački program

Ako koristite dvostruki monitor ili više i vidite ovu poruku o pogrešci, možda upravljački program DisplayLink uzrokuje ovaj problem. U tom slučaju možete razmisliti o deinstaliranju. Možete otvoriti Control Panel > Programs i značajke^(Features) i zatim provjeriti je li na popisu ili ne. Ako da, deinstalirajte ga i pogledajte.

6] Deinstalirajte problematično ažuriranje

Ako ste nedavno instalirali ažuriranje koje uzrokuje pojavljivanje ovog BSOD -a, predlažemo da odete na Povijest ažuriranja u Postavkama i deinstalirate i sakrijete problematično ažuriranje^{(uninstalling and hiding the problematic update)} .

Ako se vaše računalo ne pokreće , preporučujemo da unesete Napredne opcije pokretanja^{(Advanced Startup Options)} i zatim pokrenete Vraćanje sustava .

Pogledajte ovaj post ako BSOD uzrokuje da Windows ne može pronaći^{(Windows cannot find printmanagement.msc)} pogrešku printmanagement.msc da se pojavi prilikom ispisa.

Ažuriranje 16. ožujka 2021^{(Update 16th March 2021)} .: Microsoft je objavio ažuriranja kako bi popravio ovaj APC_INDEX_MISMATCH BSOD kod^{(APC_INDEX_MISMATCH BSOD when printing)} problema s ispisom:

• Windows 10 verzija 2004 i 20H2 – KB5001567
• Windows 10 verzija 1909 i Windows Server 1909 – KB5001566
• Windows 10 verzija 1809 i Windows Server 2019 – KB5001568
• Windows 10 verzija 1803 – KB5001565 .

Ako trebate dodatne prijedloge, možda će vam pomoći nešto u ovom Vodiču za plavi ekran .^{(Blue Screen Guide)}

Fix APC_INDEX_MISMATCH Stop Error on Windows 11/10

Aftеr upgrading from an older version to Windows 10, if you receіve a Blue Screеn with the еrror APC_INDEX_MISMATCH, for win32kfull.sys file, then this post offers some suggestions that may help you identify and fix the Stop Error. The error message could also be accompanied by error codes 0x0000001, 0xC6869B62, 0x97503177 or 0x02A7DA8A.

APC_INDEX_MISMATCH

This BSOD error message mainly appears when you have incompatible hardware or driver. To be more specific, display driver and audio driver make such issue on Windows 10. Do note down the name of the file which failed. In the above image, it says – win32kfull.sys. This will help you identify the driver and troubleshoot further.

Says Microsoft, This is a kernel internal error. This error occurs on exit from a system call. The most common cause of this bug check is when a file system or driver has a mismatched sequence of calls to disable and re-enable APCs.

If you face this issue, try these suggestions.

1] Disable Realtek HD Audio Manager from startup

Since this problem can occur due to a corrupt audio driver, you may disable it from the Startup and check whether the problem disappears or not. Open Task Manager and switch to Startup tab. Find out Realtek HD Audio Manager, right-click on it, and select Disable. You can also select it and hit the Disable button visible on the bottom-right corner of the window. If that solves your issue, you should uninstall and install it again.

2] Update/reinstall display driver

As mentioned earlier, you can get this issue because of a corrupt display driver as well. So update the graphics driver and see. If that doesn’t solve your issue, you can reinstall the display driver.

3] Blue Screen Troubleshooter

Run the Windows 10 Blue Screen Troubleshooter and see if it helps you.

4] Check Event Viewer

The Event Viewer in Windows gathers information about everything happening on the system. You may find some additional information regarding this error. You can check if any driver or hardware has failed to comply with the system. If you see anything suspicious, work on that driver as well.

5] Remove DisplayLink driver

If you are using a dual monitor or more and you see this error message, maybe the DisplayLink driver is causing this issue. In that case, you can consider uninstalling it. You can open Control Panel > Programs and Features and then, check whether it is listed or not. If yes, uninstall it and see.

6]  Uninstall problematic Update

If you recently installed an update that causes this BSOD to appear, then we suggest going to Update History in Settings and uninstalling and hiding the problematic update.

If your PC won’t boot, then we recommend entering Advanced Startup Options and then running System Restore.

See this post if the BSOD causes Windows cannot find printmanagement.msc error to appear when printing.

Update 16th March 2021: Microsoft has released updates to fix this APC_INDEX_MISMATCH BSOD when printing issue:

• Windows 10 version 2004 and 20H2 – KB5001567
• Windows 10 version 1909 and Windows Server 1909 – KB5001566
• Windows 10 version 1809 and Windows Server 2019 – KB5001568
• Windows 10 version 1803 – KB5001565.

If you need additional suggestions, perhaps something in this Blue Screen Guide will help you.

Related posts

• Popravite kobnu grešku sustava c000021A u sustavu Windows 11/10

• Popravak POGREŠKE INPAGE PODATAKA KERNEL (Msis.SYS) u sustavu Windows 11/10

• Popravite pogrešku Klif.sys plavog zaslona u sustavu Windows 11/10

• Popravite IZUZETAK SUSTAVA SUSTAVA Plavi zaslon na Windows 11/10

• Popravite pogrešku hardlock.sys Blue Screen Of Death u sustavu Windows 11/10

• Popravi crni ekran smrti u sustavu Windows 11/10; Zaglavio na crnom ekranu

• Najbolji besplatni softver Crash Dump Analyzer za Windows 11/10

• Popravite pogrešku plavog zaslona win32kfull.sys u sustavu Windows 10

• NEOČEKIVANA POGREŠKA KERNEL MODE TRAP u sustavu Windows 11/10

• Rješavanje problema s plavim ekranom Windowsa ili zaustavljanje pogrešaka

• Popravite grešku WDF_VIOLATION Blue Screen u sustavu Windows 11/10

• Popravi HYPERVISOR_ERROR Plavi zaslon u sustavu Windows 11/10

• Popravite pogrešku Sdbus.sys Blue Screen Of Death u sustavu Windows 11/10

• Popravi DATA_BUS_ERROR Plavi ekran smrti u sustavu Windows 11/10

• Kako popraviti Orange Screen of Death u sustavu Windows 11/10

• Popravite BSOD pogrešku Ntfs.sys Failed BSOD u sustavu Windows 10

• Popravite plavi zaslon RDR_FILE_SYSTEM u sustavu Windows 10

• Kako popraviti grešku Plavi ekran smrti u sustavu Windows 11/10

• Popravi FATALNA POGREŠKA TRACIVANJA DOGAĐAJA Pogreška plavog zaslona na računalu sa sustavom Windows

• KERNEL_MODE_HEAP_CORRUPTION Plavi zaslon u sustavu Windows 11/10