U današnjem postu istražit ćemo uzrok, a zatim ponuditi rješenje za poruku o pogrešci . Imali smo problema s dobivanjem istaknutih predložaka i ne možemo ih trenutno prikazati na^{(We had trouble getting the featured templates and can’t show them right now)} koje biste mogli naići u Office 365 i Office Pro Plus .

Žao nam^(Sorry) je, imali smo problema s dobivanjem istaknutih predložaka

Možete dobiti bilo koju od sljedećih poruka o pogrešci:

Poruka o pogrešci 1^{(Error message 1)}

Sorry we had some trouble connecting to get featured templates and themes and can’t show them right now.
Try again
Work offline

Poruka o pogrešci 2^{(Error message 2)}

Sorry, we had trouble getting the featured templates and can’t show them right now.
Try again
Work offline

Poruka o pogrešci 3^{(Error message 3)}

We’re having trouble activating Office.?
This might be due to a network or temporary service issue. please make sure you’re connected to the Internet. We’ll activate Office for you when the issue is resolved.

Poruka o pogrešci 4^{(Error message 4)}

Sorry, we can’t connect to your account. Please try again later.

Bez obzira na poruku o pogrešci koju dobijete, svaka ukazuje na isti problem.

Uzrok ove greške

Komponente Secure Channel ( Schannel ) u sustavu Windows^(Windows) koje podržavaju TLS 1.1 i 1.2 mogle su biti onemogućene. U sustavu Windows 7^{(Windows 7)} ove verzije protokola nisu omogućene prema zadanim postavkama.

Da biste riješili ovaj problem, morate konfigurirati povezane postavke registra kako biste bili sigurni da aplikacije Microsoft Officea^{(Microsoft Office)} mogu uspješno koristiti TLS 1.1 i 1.2.

Kako popraviti ovu pogrešku sustava Office 365

Prije nego što počnete, napravite sigurnosnu kopiju registra^{(back up the registry)} ili stvorite točku vraćanja sustava .

Zatim pokrenite alat Easy Fix 51044 koji pruža Microsoft . Alat dodaje podršku za  unos registra DefaultSecureProtocols . To omogućuje administratoru sustava da odredi koje SSL protokole treba koristiti kada se koristi oznaka  WINHTTP_OPTION_SECURE_PROTOCOLS  .

Ovaj popravak također može omogućiti određenim aplikacijama koje su napravljene da koriste zadanu zastavu ''WinHTTP'' da koriste novije TLS 1.2 ili TLS 1.1 protokole bez potrebe za korištenjem ažuriranja aplikacije.

Jednostavan  popravak^(Easy) također dodaje sigurne protokole na sljedećoj lokaciji registra kako bi omogućio TLS 1.1 i 1.2 za Internet Explorer .

Za TLS 1.1 lokacija registra^(Registry) je: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.1 > Client

DWORD naziv:  DisabledByDefault
DWORD vrijednost:  0

Za TLS 1.2 lokacija registra^(Registry) je: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.2 > Client

DWORD naziv:  DisabledByDefault
DWORD vrijednost:  0

To je to!

Sorry, we had trouble getting the featured templates - Office error

In today’s post, we will explore thе cause and then provide the solution to the error messagе We had trouble getting the featured templates and can’t show them right now that you might encounter in Office 365 and Office Pro Plus.

Sorry, we had trouble getting the featured templates

You may receive any of the following error messages:

Error message 1

Sorry we had some trouble connecting to get featured templates and themes and can’t show them right now.
Try again
Work offline

Error message 2

Sorry, we had trouble getting the featured templates and can’t show them right now.
Try again
Work offline

Error message 3

We’re having trouble activating Office.?
This might be due to a network or temporary service issue. please make sure you’re connected to the Internet. We’ll activate Office for you when the issue is resolved.

Error message 4

Sorry, we can’t connect to your account. Please try again later.

Regardless of the error message you receive, each points to the same issue.

Cause for this error

The Secure Channel (Schannel) components in Windows that support TLS 1.1 and 1.2 could have been disabled. In Windows 7 these protocol versions are not enabled by default.

To resolve this issue, you must configure the related registry settings to make sure that Microsoft Office applications can successfully use TLS 1.1 and 1.2.

How to fix this Office 365 error

Before you begin, back up the registry or create a system restore point.

Next, run the Easy Fix 51044 tool provided by Microsoft. The tool adds support for the DefaultSecureProtocols registry entry. This enables the system administrator to specify which SSL protocols should be used when the WINHTTP_OPTION_SECURE_PROTOCOLS flag is used.

This fix can also enable certain applications that were built to use the ‘’WinHTTP’’ default flag to use the newer TLS 1.2 or TLS 1.1 protocols natively without having to use application updates.

The Easy fix also adds the secure protocols at the following registry location to help enable TLS 1.1 and 1.2 for Internet Explorer.

For TLS 1.1 the Registry location is: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.1 > Client

DWORD name: DisabledByDefault
DWORD value: 0

For TLS 1.2 the Registry location is: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.2 > Client

DWORD name: DisabledByDefault
DWORD value: 0

That’s it!

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