Microsoftov pomoćnik za podršku i oporavak pomoći^{(Microsoft Support and Recovery Assistant)} će vam riješiti probleme s Office 365 aplikacijama, Outlookom^(Outlook) , OneDrive , Windows , Dynamics 365 i drugim problemima. Ako vam ne može riješiti problem, predložit će sljedeće korake i pomoći vam da stupite u kontakt s Microsoft podrškom. Pogledajmo kako koristiti ovaj alat.

Microsoftov pomoćnik za podršku^{(Microsoft Support)} i oporavak^{(Recovery Assistant)}

Preuzmite ^(Download)Microsoft pomoćnik za podršku^{(Microsoft Support)} i oporavak (^{(Recovery Assistant)} SetupProd.exe )^{(SetupProd.exe)} i instalirajte ga. Za korištenje alata trebat će vam internetska veza

Kada ga pokrenete, vidjet ćete sljedeće opcije.

Alat Microsoft Support and Recovery Assistant može vam pomoći u rješavanju problema sa:

1. Aktivacija sustava Windows^{(Windows Activation)} , ažuriranja^(Updates) , nadogradnja^(Upgrade)
2. Instalacija sustava Office^{(Office Installation)} , aktivacija^(Activation) , deinstalacija^{(Uninstallation)}
3. Outlook e-pošta, mape itd.
4. Nudi naprednu ^(Advanced) dijagnostiku^{(Diagnostics)} za Outlook
5. Dynamics 365
6. OneDrive za tvrtke
7. Skype za posao
8. Outlook na webu
9. Outlook za Mac
10. Mobilni uredaji.

Windows

Alat vam može pomoći sa Windows 11/10 ako:

1. Ne možete aktivirati Windows
2. Ne možete ažurirati Windows
3. Ne možete instalirati Feature Upgrade na Windows 11/10 .

Ured

Alat vam može pomoći s Officeom^(Office) ako:

1. Dobit ćete pogrešku kada instalirate Office
2. Ne mogu aktivirati Office
3. Želite deinstalirati Office
4. Ne mogu se prijaviti na Skype za tvrtke
5. Ne mogu dobiti e-poštu na telefon
6. Poteškoće pri otvaranju ili prijavi u Outlook na webu
7. Ne može se instalirati, povezati ili omogućiti Dynamics 365 za Outlook .

Imao sam problem s instalacijom Officea . ^(Office)Stoga sam ga iskoristio za uspješno deinstaliranje Officea^(Office) .

Odabrao sam Office i kliknuo Dalje^(Next) . Nakon nekog vremena pojavilo se sljedeće:

Odabrao sam Office softver i kliknuo pored da bih ga deinstalirao.

Potvrdite da ste spremili svoj rad i kliknite Dalje^(Next) za nastavak,

Nakon što je deinstalacija dovršena, od vas će se tražiti da ponovno pokrenete računalo.

Nakon ponovnog pokretanja otkrio sam da je Office potpuno deinstaliran i da mogu nastaviti s instaliranjem novije verzije Officea .^(Office)

SAVJET^(TIP) : Također pogledajte Office 365 DNS dijagnostički alat^{(Office 365 DNS Diagnostic Tool)} .

Outlook

Alat vam može pomoći s Outlookom^(Outlook) ako:

1. Outlook se neće pokrenuti
2. Nije moguće postaviti Office 365 e-poštu u Outlooku^(Outlook)
3. Outlook stalno traži lozinku
4. Outlook nastavlja "Pokušava se povezati..." ili dobiva " prekinut vezu^{(Disconnected)} "
5. Zajednički poštanski sandučići ili zajednički kalendari ne rade
6. Problemi s Kalendarom
7. Outlook prestaje reagirati
8. Outlook se stalno ruši
9. Ne mogu poslati, primiti ili pronaći e-poštu.

Pogledajte kako možete koristiti naprednu dijagnostiku u Microsoftovoj podršci i pomoćniku za oporavak za rješavanje^{(Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix Outlook)} problema s Outlookom.

Alat također pomaže ako imate problema s Outlookom^(Outlook) na webu, Outlookom^(Outlook) za Mac i mobilnim^(Mobile) uređajima, plus uključuje naprednu dijagnostiku za Exchange Online i Outlook . Microsoftovu podršku^{(Microsoft Support)} i pomoćnik za oporavak^{(Recovery Assistant)} možete preuzeti ovdje od Microsofta^{(here from Microsoft)(here from Microsoft)} .

Pročitajte^(Read) : Kako koristiti verziju naredbenog retka za Microsoftovu podršku i pomoćnik za oporavak^{(command-line version of Microsoft Support and Recovery Assistant)} .

BILJEŠKE:^(NOTES:)

1. Alat za analizu konfiguracije sustava Office^{(Office Configuration Analyzer Tool)}  zamijenio je alat za analizu konfiguracije Outlook^{(Outlook Configuration Analyzer Tool)} . Alat OffCAT pruža sve iste funkcije kao i OCAT alat, ali također vam omogućuje skeniranje više Office programa.
2. Alat za analizu konfiguracije sustava Office^{(Office Configuration Analyzer Tool)} ( OffCAT ) uklonjen je iz Microsoftovog centra^{(Microsoft Download Center)} za preuzimanje 11. lipnja^{(June 11)} 2018. Funkcija skeniranja programa Outlook za ^(Outlook)OffCAT dostupna je u alatu Microsoft Support and Recovery Assistant za Office 365^{(Microsoft Support and Recovery Assistant for Office 365)} ( SaRA ). SaRA nudi nekoliko poboljšanja, uključujući mogućnost identificiranja i rješavanja specifičnih problema u Outlooku^(Outlook) , Office^{(Office Setup)} Setupu , OneDrive for Business i nekoliko drugih Office programa. Možete koristiti SaRAalat se koristi za skeniranje problema u Outlooku^(Outlook) .

Microsoft Support and Recovery Assistant - Fix Office & other problems

Microsoft Support and Recovery Assistant will help you resolve Office 365 apps, Outlook, OneDrive, Windows, Dynamics 365 & other problems. If it can’t fix a problem for you, it will suggest the next steps and help you get in touch with Microsoft support. Let us see how to use this tool.

Microsoft Support and Recovery Assistant

Download the Microsoft Support and Recovery Assistant (SetupProd.exe) and install it. You’ll need an internet connection to use the tool

When you run it, you will see the following options.

The Microsoft Support and Recovery Assistant tool can help you resolve problems with:

1. Windows Activation, Updates, Upgrade
2. Office Installation, Activation, Uninstallation
3. Outlook email, folders, etc.
4. Offers Advanced Diagnostics for Outlook
5. Dynamics 365
6. OneDrive for Business
7. Skype for Business
8. Outlook on the web
9. Outlook for Mac
10. Mobile devices.

Windows

The tool can help you with Windows 11/10, if:

1. You cant activate Windows
2. You cant Update Windows
3. You cant install Feature Upgrade on Windows 11/10.

Office

The tool can help you with Office if:

1. You get an error when you install Office
2. Can’t activate Office
3. Want to uninstall Office
4. Can’t sign in to Skype for Business
5. Can’t get email on phone
6. Trouble opening or signing in to Outlook on the web
7. Can’t install, connect, or enable Dynamics 365 for Outlook.

I had an issue with Office installation. So I used it to uninstall Office successfully.

I selected Office and clicked Next. After a while, the following appeared:

I selected the Office software and clicked next to uninstall it.

Confirm that you have saved your work and click Next to proceed,

Once the uninstallation is completed, you will be asked to restart your computer.

On restart, I found that Office was completely uninstalled and I could proceed an install the newer Office version.

TIP: Also take a look at Office 365 DNS Diagnostic Tool.

Outlook

The tool can help you with Outlook if:

1. Outlook won’t start
2. Can’t setup Office 365 email in Outlook
3. Outlook keeps asking for password
4. Outlook keeps “Trying to connect…” or gets “Disconnected”
5. Shared mailboxes or shared calendars don’t work
6. Problems with Calendar
7. Outlook stops responding
8. Outlook keeps crashing
9. Can’t send, receive, or find the email.

See how you can use Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix Outlook issues.

The tool also helps if you have issues with Outlook on the web, Outlook for Mac, and Mobile devices, plus includes advanced diagnostics for Exchange Online and Outlook. You can download Microsoft Support and Recovery Assistant here from Microsoft.

Read: How to use command-line version of Microsoft Support and Recovery Assistant.

NOTES:

1. The Office Configuration Analyzer Tool has replaced the Outlook Configuration Analyzer Tool. The OffCAT tool provides all of the same functionality as the OCAT tool, but it also allows you to scan more Office programs.
2. Office Configuration Analyzer Tool (OffCAT) was removed from the Microsoft Download Center on June 11, 2018. The Outlook scanning functionality of OffCAT is available in the Microsoft Support and Recovery Assistant for Office 365 (SaRA) tool. SaRA offers several improvements, including the ability to identify and fix specific issues in Outlook, Office Setup, OneDrive for Business, and several other Office programs. You can use the SaRA tool is used to scan for issues in Outlook.

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