Jeste li ikada rado pregledavali Internet koristeći IE dok odjednom ne dobijete ovu užasnu poruku o pogrešci "Internet Explorer je naišao na problem i mora se zatvoriti"^{(“Internet Explorer has encountered a problem and needs to close”)} , nakon čega se IE potpuno gasi i gubite sve svoje kartice zajedno sa svim obrasce koje ste možda ispunjavali? Sada kada religiozno koristim Chrome  , to mi se nije dogodilo niti jednom, ali s Internet Explorerom^{(Internet Explorer)} se dogodilo cijelo vrijeme .

Dakle, za one jadne duše koje još uvijek koriste starije verzije IE-a, evo kratkog popisa koraka koje možete poduzeti da pokušate riješiti temeljni problem. Uzrok ove pogreške može biti bilo koji broj stvari, pa ćete možda morati isprobati nekoliko različitih metoda prije nego što se problem riješi. Ako kliknete na vezu da biste vidjeli podatke koje izvješće o pogrešci sadrži, možda ćete vidjeti nešto poput ovoga:

Znak pogreške
Naziv aplikacije: iexplore.exe AppVer. 7.0.5730.11 ModName: nepoznati
ModVer: 0.0.0.0 Offset: 61eb77e0^{(Error sign AppName: iexplore.exe AppVer. 7.0.5730.11 ModName: unknown ModVer: 0.0.0.0 Offset: 61eb77e0)}

Dakle, što možete učiniti ako dobijete ovu pogrešku? Isprobajte^(Try) svaki od sljedećih koraka i provjerite hoće li problem nestati.

Metoda 1

Otvorite IE, idite na Alati^(Tools) , Internetske mogućnosti ^{(Internet Options )} ili kliknite na ikonu zupčanika Postavke u gornjem desnom kutu i zatim izbrišite privremene internetske^(Internet) datoteke. U odjeljku Povijest^(History) pregledavanja kliknite gumb Izbriši^(Delete) , a zatim označite Privremene internetske datoteke i datoteke web-mjesta^{(Temporary Internet files and website files)} . U slučaju da ste preuzeli izvršnu datoteku koja uzrokuje problem, to će je ukloniti.

Metoda 2

U nekim verzijama IE-a, otklanjanje pogrešaka u skripti može biti uzrok ovog problema. Možete pokušati onemogućiti otklanjanje pogrešaka skripte tako da ponovno odete na Internetske opcije^{(Internet Options)} , kliknete karticu Napredno^(Advanced) i zatim potvrdite okvire Onemogući otklanjanje pogrešaka skripte (Internet Explorer)^{(Disable Script Debugging (Internet Explorer))} i Onemogući otklanjanje pogrešaka skripte (Ostalo) .^{(Disable Script Debugging (Other))}

Metoda 3

Pokrenite^(Run) anti-špijunski i antivirusni softver na računalu. Preuzmite MalwareBytes Anti-Malware  i Spybot i pokrenite svaki da biste uklonili zlonamjerni softver. Oba programa imaju besplatne verzije i to je sve što trebate. Također, preuzmite CCleaner i HiJackThis i pokrenite obje aplikacije. Uklonite^(Remove) neželjene unose koje vidite kada pokrenete HiJackThis (morat ćete pročitati dokumente da biste znali što ukloniti).

Metoda 4

Idite na Start , Run i zatim upišite MSCONFIG . Kliknite karticu Startup i poništite sve stavke, a zatim ponovno pokrenite računalo. Ovo onemogućuje pokretanje svih programa za pokretanje. Ako i dalje dobivate pogrešku, nastavite i uključite ih jednu po jednu i pogledajte na kojem se problemu problem vraća. To se zove izvođenje čistog pokretanja.

Metoda 5

Onemogućite Smarts oznake^(Tags) u Internet Exploreru^{(Internet Explorer)} tako da odete na Alati^(Tools) , Internetske mogućnosti^{(Internet Options)} , karticu Napredno^(Advanced) , a zatim poništite potvrdni okvir Omogući pametne oznake .^{(Enable Smart Tags)}

Metoda 6

Instalirajte najnovija ažuriranja s web-mjesta Microsoft Update . Ako ste počeli dobivati ​​ovu pogrešku NAKON^(AFTER) instaliranja najnovijih ažuriranja, morat ćete izvršiti vraćanje sustava^{(System Restore)} do točke prije nego što ste instalirali ažuriranja. Značajci vraćanja sustava^{(System Restore)} možete pristupiti tako da odete na Start , Svi programi^{(All Programs)} , Pribor^{(Accessories)} , a zatim System Tools .

Metoda 7

Koristite alat za provjeru datoteka sustava^{(Use System File Checker)} za skeniranje promjena ili modifikacija datoteka zaštićenih Windowsom . ^(Windows)Ako su neke datoteke prepisane ili izbrisane itd., SFC će automatski dohvatiti ispravnu verziju datoteke i zamijeniti je. SFC možete pokrenuti tako da odete na Start , a zatim Run , upišete CMD i zatim upišete sfc /scannow u naredbeni prozor.

Metoda 8

Ponovno registrirajte DLL^{(Internet Explorer DLL)} datoteke Internet Explorera. Kliknite^(Click) na Start , zatim Run , upišite CMD i zatim upišite sljedeće retke i pritisnite Enter nakon svakog:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcvrgsp.2dll
regsvr32 slbcvrgsp.2dll.^{(regsvr32 softpub.dll regsvr32 wintrust.dll regsvr32 initpki.dll regsvr32 dssenh.dll regsvr32 rsaenh.dll regsvr32 gpkcsp.dll regsvr32 sccbase.dll regsvr32 slbcsp.dll regsvr32 cryptdlg.dll)}

Metoda 9

Onemogućite sve dodatke treće strane za Internet Explorer tako što ćete otići na Start , Upravljačka ploča^{(Control Panel)} , Internetske mogućnosti^{(Internet Options)} , karticu Napredno^(Advanced) i zatim poništiti potvrdni okvir " Omogući proširenja preglednika trećih strana^{(Enable third party browser extensions)} " u odjeljku Pregledavanje^(Browsing) . Morat ćete se pomaknuti nekoliko redaka prema dolje.

Također možete pokrenuti IE bez dodataka tako da odete na Start , Svi programi^{(All Programs)} , Pribor^{(Accessories)} , Sistemski alati^{(System Tools)} i kliknete na Internet Explorer (Bez dodataka)^{(Internet Explorer (No Add Ons))} .

Metoda 10

Ponekad problem s kompatibilnošću uzrokuje problem s grafičkom karticom. Da biste provjerili i vidjeli, idite na Internetske mogućnosti^{(Internet Options)} , Napredno^(Advanced) i označite okvir Koristi softversko iscrtavanje umjesto GPU renderiranja^{(Use software rendering instead of GPU rendering)} pod Ubrzana grafika^{(Accelerated Graphics)} .

Metoda 11

Posljednja opcija koju možete isprobati je resetiranje Internet Explorera^{(Internet Explorer)} . Opet^(Again) , idite na Advanced tap u IE Options i pri dnu ćete vidjeti gumb Reset .

Također obavezno označite okvir Izbriši osobne postavke^{(Delete personal settings)} kada dobijete skočni dijaloški okvir za potvrdu resetiranja.

Nadamo se da će, ako ste dobili ovu pogrešku, jedna od gore navedenih metoda riješiti problem. Ako imate pitanja o tome kako izvesti korak, ostavite komentar i pokušat ću vam pomoći! Uživati!

How to Fix Internet Explorer has Encountered a Problem and Needs to Close

Have you ever been browsing the Internet using IE happily until all of a sudden you get this horrid “Internet Explorer has encountered a problem and needs to close” error message, after which IE completely shuts down and you lose all of your tabs along with any forms you might have been filling out? Now that I use Chrome religiously, this has not happened to me even once, but it happened all the time with Internet Explorer.

So for those poor souls still using older versions of IE, here’s a quick list of steps you can take to try and fix the underlying problem. The cause of this error can be any number of things, so you may have to try a few different methods before the problem is fixed. If you click on the link to see the data the error report contains, you may see something like this:

Error sign
AppName: iexplore.exe AppVer. 7.0.5730.11 ModName: unknown
ModVer: 0.0.0.0 Offset: 61eb77e0

So what can you do if you get this error? Try each one of the following steps and see if the problem goes away.

Method 1

Open IE, go to Tools, Internet Options or click on the Settings gear icon at the top right and then clear out the temporary Internet files. Under Browsing History, click the Delete button and then check Temporary Internet files and website files. In case you downloaded an executable file that is causing the problem, this will remove it.

Method 2

In some versions of IE, script debugging can be the cause for this issue. You can try disabling script debugging by going to Internet Options again, clicking on the Advanced tab and then checking the Disable Script Debugging (Internet Explorer) and Disable Script Debugging (Other) boxes.

Method 3

Run anti-spyware and anti-virus software on the computer. Download MalwareBytes Anti-Malware and Spybot and run each to remove any malware. Both program have free versions and that’s all you need. Also, download CCleaner and HiJackThis and run both applications. Remove unwanted entries that you see when you run HiJackThis (you’ll have to read the docs to know what to remove).

Method 4

Go to Start, Run and then type in MSCONFIG. Click on the Startup tab and uncheck all items and then re-start the computer. This disables all startup programs from running. If you still get the error, go ahead and turn them back on one by one and see at which problem the problem comes back. This is called performing a clean boot.

Method 5

Disable Smarts Tags in Internet Explorer by going to Tools, Internet Options, Advanced tab, and then clearing the Enable Smart Tags check box.

Method 6

Install the latest updates from Microsoft Update web site. If you started receiving this error AFTER installing the latest updates, you will have to perform a System Restore to the point before you installed the updates. You can access the System Restore feature by going to Start, All Programs, Accessories, and then System Tools.

Method 7

Use System File Checker to scan for changes or modifications to Windows protected files. If any files were overwritten or deleted, etc, SFC will automatically retrieve the correct version of the file and replace it. You can run SFC by going to Start, and then Run, typing in CMD and then typing sfc /scannow in the command window.

Method 8

Re-register Internet Explorer DLL files. Click on Start, then Run, type in CMD and then type the following lines and press Enter after each one:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Method 9

Disable all third party add-ons to Internet Explorer by going to Start, Control Panel, Internet Options, Advanced tab and then un-checking the “Enable third party browser extensions” check box under the Browsing section. You will have to scroll down a couple of lines.

You can also start IE with no add-ons by going to Start, All Programs, Accessories, System Tools and clicking on Internet Explorer (No Add Ons).

Method 10

Sometimes a compatibility issue causes the problem with the graphics card. To check and see, go to Internet Options, Advanced and check the Use software rendering instead of GPU rendering box under Accelerated Graphics.

Method 11

One final option you can try is to reset Internet Explorer. Again, go to the Advanced tap in IE Options and at the bottom you’ll see the Reset button.

Also make sure to check the Delete personal settings box when you get the pop up dialog to confirm the reset.

Hopefully if you’ve been getting this error, one of these methods mentioned above will fix the problem. If you have questions about how to perform a step, please post a comment and I will try to help you out! Enjoy!

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