Dijagnostički alat za Office 365 DNS^{(Office 365 DNS Diagnostic Tool)} otkriva sve DNS zapise koji su potrebni za usluge Office 365 i identificira sve poznate pogrešne konfiguracije. U ovom ćemo postu opisati kada i kako koristiti alat za dijagnostiku ^{(DNS Diagnostic)}Office 365 DNS-a za pomoć u rješavanju problema.

Možete pokrenuti Office 365 DNS Diagnostiku^{(DNS Diagnostic)} na bilo kojem računalu koje ima pristup internetu^(Internet) . Alat ispituje Office 365 DNS zapise sa zadanog DNS poslužitelja računala pomoću Nslookup.exe , a zatim otkriva pogrešne konfiguracije DNS -a. ^(DNS)Međutim, ne prikuplja nikakve podatke koji su specifični za računalo na kojem se izvodi.

Dijagnostički alat za Office 365 DNS

Prema Microsoftu:

DNS misconfiguration is one of the top issues that are experienced by Office 365 customers. If DNS records are missing or are configured incorrectly, you may likely experience issues with mail flow issues, Outlook connectivity issues, Lync sign-in issues, or federation issues with external instant messaging (IM) providers.

1] Kada koristiti Office 365 DNS dijagnostički^{(DNS Diagnostic)} alat

Pogrešna konfiguracija DNS^(DNS) -a glavni je uzrok problema koji su navedeni u nastavku. Microsoft snažno preporučuje da pokrenete Office 365 DNS Diagnostic kako biste identificirali ove probleme:

a] Problemi s Exchange Onlineom

Problemi s dostavom pošte

• Ne prima dolaznu poštu s interneta^(Internet) .
• Primanje izvješća o neisporuci ( NDR^(NDRs) -ovi ).

Povezivost Outlook klijenta

• Problemi koji uključuju povezivanje Outlooka^(Outlook) i Exchange Online .
• Autodiscover ne radi.

b] Problemi sa Skypeom^(Skype) za tvrtke Online^{(Business Online)} (prijašnjim imenom Lync Online ) .

• Problemi s prijavom na Lync klijent.
• Neuspjeh u razmjeni trenutnih poruka (IM) s saveznim ili javnim kontaktima za IM povezivanje^{(IM Connectivity)} ( PIC ).
• Outlook Web App IM ili problemi s prisutnošću.

c] Problemi sa sustavom SharePoint Online

• Pristup javnoj web stranici koja koristi naziv vaše domene.

2] Kako^(How) koristiti Office 365 DNS dijagnostički^{(DNS Diagnostic)} alat

Da biste koristili O365 DNS dijagnostički^{(O365 DNS Diagnostic)} alat, slijedite ove korake:

1] Na stranici Naziv domene korisnika Offive365^{(Offive365 Customer Domain Name)}  u Office 365 DNS dijagnostici^{(DNS Diagnostic)} upišite naziv svoje domene. Alat provjerava DNS zapise za domenu.

Provjerite^(Make) je li domena dodana na portal.Office.com i je li domena verificirana.

2. Na stranici Scenarij implementacije Exchangea^{(Exchange Deployment Scenario)}  odaberite scenarij koji se odnosi na vas. Opcije su  Samo oblak^{(Cloud Only)}  i  Co-exist/Hybrid .

Ako imate više domena, imajte na umu da se scenarij koji odaberete odnosi na domenu koju ste unijeli u koraku 1.

• Odaberite  Samo oblak^{(Cloud Only)}  ako su svi poštanski sandučići te domene premješteni u Office 365 .
• Odaberite  Samo oblak^{(Cloud Only)}  ako nemate Exchange Online poštanski sandučić koji koristi tu domenu.
• Odaberite  Co-exist/Hybrid  ako su neki poštanski sandučići smješteni u lokalnom okruženju Exchange Servera^{(Exchange Server)} , a neki poštanski sandučići smješteni na Exchange Online .

To je to, ljudi! Nadam se da će vam ovaj post biti dovoljno informativan.

SAVJET^(TIP) : Također pogledajte Microsoftovu podršku i pomoćnik za oporavak^{(Microsoft Support and Recovery Assistant)} .

How to use the Office 365 DNS Diagnostic Tool

The Office 365 DNS Diagnostic Tool detects all the DNS records that are required by Office 365 services and identifies any known misconfigurations. In this post, we will describe the when and how to use the Office 365 DNS Diagnostic tool to help remediate issues.

You can run the Office 365 DNS Diagnostic on any computer that has Internet access. The tool queries the Office 365 DNS records from the computer’s default DNS server by using Nslookup.exe and then detects DNS misconfigurations. However, it doesn’t collect any data that is specific to the computer on which it is running.

Office 365 DNS Diagnostic Tool

According to Microsoft:

DNS misconfiguration is one of the top issues that are experienced by Office 365 customers. If DNS records are missing or are configured incorrectly, you may likely experience issues with mail flow issues, Outlook connectivity issues, Lync sign-in issues, or federation issues with external instant messaging (IM) providers.

1] When to use the Office 365 DNS Diagnostic tool

DNS misconfiguration is the top cause of the issues that are listed below. Microsoft strongly recommends that you run the Office 365 DNS Diagnostic to identify these issues:

a] Exchange Online issues

Issues with mail delivery

• Not receiving incoming mail from the Internet.
• Receiving nondelivery reports (NDRs).

Outlook client connectivity

• Issues that involve connecting Outlook and Exchange Online.
• Autodiscover not working.

b] Skype for Business Online (formerly named Lync Online) issues

• Lync client sign-in issues.
• Instant messaging (IM) failure with federated or public IM Connectivity (PIC) contacts.
• Outlook Web App IM or presence issues.

c] SharePoint Online issues

• Accessing the public-facing website that uses your domain name.

2] How to use the Office 365 DNS Diagnostic tool

To use the O365 DNS Diagnostic tool, follow these steps:

1] On the Offive365 Customer Domain Name page of the Office 365 DNS Diagnostic, type your domain name. The tool checks the DNS records for the domain.

Make sure that the domain is added to portal.Office.com and that the domain is verified.

2. On the Exchange Deployment Scenario page, select the scenario that applies to you. The options are Cloud Only and Co-exist/Hybrid.

If you have multiple domains, be aware that the scenario that you select applies to the domain that you entered in step 1.

• Select Cloud Only if all mailboxes of that domain were moved to Office 365.
• Select Cloud Only if you don’t have any Exchange Online mailboxes that use the domain.
• Select Co-exist/Hybrid if some mailboxes are hosted in the on-premises Exchange Server environment and some mailboxes are hosted on Exchange Online.

That’s it, folks! I hope you find this post informative enough.

TIP: Also take a look at Microsoft Support and Recovery Assistant.

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