Google Voice jedna je od najpopularnijih VoIP ( Voice Over IP ) usluga koja se danas koristi. To je uglavnom zato što je usluga besplatna osim ako ne namjeravate prenijeti svoj stvarni broj mobitela na uslugu.

Usluga je besplatna ako se prijavite za jedinstveni telefonski broj koji pruža Google , a sve pozive ili poruke na taj broj možete proslijediti na svoj mobitel. Nažalost, postoje situacije kada Google Voice možda neće raditi. To može biti ne primanje obavijesti o novim pozivima, uopće ne primanje novih poziva ili poruka ili uopće nemogućnost pristupa svom računu.

U ovom članku ćete naučiti sedam najčešćih popravaka kada Google Voice ne radi.

1. Prijavite^(Log) se na ispravan Google račun^{(Correct Google Account)}

Ako se ne možete ni prijaviti na svoj Google Voice račun^{(Google Voice account)} kako biste dohvatili svoje poruke, može biti nekoliko razloga. 

Prva stvar koju trebate provjeriti je jeste li prijavljeni na ispravan Google račun. Ovo bi trebao biti račun koji ste koristili kada ste prvobitno postavili Google Voice^{(initially set up Google Voice)} . 

Na početnoj stranici Google pretraživanja odaberite svoju profilnu sliku i provjerite jeste li stvarno prijavljeni na taj Google račun.

Ako niste, odaberite Odjava^{(Sign out)} i zatim se ponovno prijavite na Google s ispravnim Google računom. 

2. Provjerite svoju internetsku vezu

Ovo se mora podrazumijevati, ali ako ne možete pristupiti internetu, nećete moći pristupiti Google Voiceu^{(Google Voice)} .

Možda ćete u pregledniku vidjeti očitu pogrešku da niste povezani s internetom. Ili možete vidjeti pogrešku u Google Voiceu^{(Google Voice)} da veza više nije dostupna. 

Postoji nekoliko načina na koje to možete provjeriti. Slijedite veze u nastavku da biste riješili problem s internetskom vezom. 

• Internet povezan, ali još uvijek ne radi^{(Internet connected but still not working)}
• Vaša internetska veza radi samo povremeno^{(Your internet connection is only working intermittently)}
• Ne možete se povezati na svoju Wi-Fi mrežu sa sustavom Windows 10^{(You can’t connect to your Wi-Fi network with Windows 10)}
• Ne mogu se povezati s vašom Wi-Fi mrežom s Androidom^{(Can’t connect to your Wi-Fi network with Android)}
• Provjerite radi li vaša kućna Wi-Fi mreža^{(Verify that your home Wi-Fi network is actually working)}
• Riješite probleme sa sporom internetskom vezom^{(Troubleshoot a slow internet connection)}

Ako ste potvrdili da je vaša internetska veza u redu ili ste popravili vezu, ali Google Voice i dalje ne radi, tada ste spremni prijeći na sljedeće korake za rješavanje problema.

3. Instalirajte najnoviju verziju^{(Latest Version)} Google Voicea^{(Google Voice)}

Ako Google Voiceu^{(Google Voice)} pristupate putem preglednika, ne morate brinuti o verziji Google Voicea^{(Google Voice)} . Međutim, trebate biti sigurni da koristite najnoviju verziju Google Chromea^{(Google Chrome)} , Edgea^(Edge) ili Firefoxa^(Firefox) . 

Možete pristupiti i ažurirati verziju preglednika na stranici O pregledniku u gotovo svakom pregledniku. Obično jednostavno trebate pristupiti ovoj stranici, a preglednik će se sam ažurirati. 

Ako pristupate Google Voiceu^{(Google Voice)} na svom mobilnom uređaju, posjetite Google Play ili Apple App Store kako biste provjerili je li vaša aplikacija ažurirana.

4. Provjerite jeste li ispravno postavili Google Voice^{(Set Up Google Voice)}

Uz Google Voice možete dobiti besplatni telefonski broj, a zatim povezati dolazne pozive na taj broj sa svojim pametnim telefonom^{(link incoming calls to that number to your smartphone)} . 

Ako ste to učinili jednom, a zatim zaboravili, postoji nekoliko stvari koje mogu poći po zlu.

• Kupili ste novi telefon i instalirali Google Voice bez preusmjeravanja poziva na novi broj.
• Promijenili ste svoj telefonski broj na postojećem telefonu i niste ažurirali Google Voice .
• Vaš Google Voice račun je ugašen ili izbrisan.
• Postavili ste drugi račun za Google Voice i pokušali preusmjeriti pozive s tog drugog broja na isti telefon.

Check your registered phone number in Google Voice, and then confirm that the device you’ve registered is the mobile device you currently own.

You can do this by selecting the gear Settings icon at the upper right of Google Voice. Then select Account from the left menu.

You’ll see your Google Voice phone number under the Google Voice number section. You’ll see your registered mobile device under the My devices section.

Napomena^(Note) : ako koristite Voice za Google Workspace za svoju poslovnu komunikaciju s više korisnika, registrirani administrator mora korisnicima ispravno dodijeliti "licencu" za korištenje Google Voice računa i postaviti njihov određeni telefonski broj. Ako ste član Workspacea^(Workspace) , kontaktirajte administratora^(Admin) i provjerite je li vaš račun za Google Voice aktiviran i dodijeljen ispravan telefonski broj.

5. Označite postavke Ne ometaj

Čak i ako ispravno postavite Google Voice za prosljeđivanje poziva na svoj telefon ili web-preglednik, moguće je da nećete primati pozive. Postoji nekoliko problema koji to mogu uzrokovati. Naime, postavke Ne uznemiravaj^(Disturb) i postavke javljanja na pozive^{(Call Answering)} .

Idite na izbornik postavki Google Voicea^{(Google Voice)} i odaberite Ne ometaj^{(Do not disturb)} na lijevom navigacijskom izborniku. Provjerite^(Make) da prekidač Ne uznemiravaj^{(Do not disturb)} na desnoj strani nije omogućen. 

Ako je ovaj prekidač omogućen, nećete primati obavijesti o dolaznim pozivima od Google Voicea^{(Google Voice)} .

6. Provjerite postavke javljanja na pozive

Još jedna postavka koja može dovesti do toga da Google Voice ne radi s dolaznim pozivima su postavke javljanja^{(Call Answering)} na pozive . To ćete pronaći u izborniku postavki Google Voicea^{(Google Voice Settings)} . Odaberite Pozivi^(Calls) u lijevom navigacijskom oknu.

Potražite odjeljak Dolazni pozivi^{(Incoming calls)} s desne strane i odjeljak Moji uređaji^{(My devices)} ispod njega. Za svaki uređaj na kojem želite primati pozive Google Voicea^{(Google Voice)} , provjerite jesu li prekidači desno od njih uključeni.

7. Jeste li u posljednje vrijeme koristili Google Voice ?

Neka izvješća korisnika kažu da je njihova usluga Google Voice jednostavno prestala raditi nakon što dugo vremena nisu uspjeli otvoriti Google Voice i izravno ga koristiti.^{(Google Voice)}

Prva stvar koju trebate pokušati je ponovno se prijaviti na svoj Google Voice račun i provjeriti nedavne poruke. Samo ova aktivnost može ponovno aktivirati vaš račun i riješiti probleme s neprimanjem obavijesti.

Međutim, ozbiljnija zabrinutost može biti da vam je pristup Google Voiceu^{(Google Voice)} u potpunosti opozvan. To se može dogoditi iz nekoliko razloga.

• Više od šest mjeseci  niste uputili poziv ili primili SMS ili se čak trudili slušati govornu poštu Google Voicea .^{(Google Voice)}
• Prenijeli ste preko svog starog broja mobilnog telefona za korištenje u Google Voiceu^{(Google Voice)} , ali niste platili naknadu od 20 USD za ovu opciju.

U bilo kojem od ovih slučajeva, ne samo da ćete izgubiti pristup usluzi Google Voice^{(Google Voice)} , već ćete i u potpunosti izgubiti svoj telefonski broj Google Voicea .^{(Google Voice)}

Ipak, ne brinite; imat ćete još 45 dana da se obratite Google podršci^{(Google Support)} i vratite svoj telefonski broj za Google Voice .

Google Voice Not Working? 7 Fixes to Try

Google Voice іs one of the most popular VоIP (Voice Over IP) services in use today. This is mostly because the service iѕ free unless you intend to port your actual cеll phone number to thе service.

The service is free if you sign up for a unique phone number provided by Google, and you can forward any calls or messages to this number to your own cell phone. Unfortunately, there are occasions when Google Voice may not work. This could be not receiving new call notifications, not receiving new calls or messages at all, or not being able to access your account at all.

In this article you’ll learn the seven most common fixes for when Google Voice is not working.

1. Log Into the Correct Google Account

If you can’t even log into your Google Voice account to retrieve your messages, there could be several reasons. 

The first thing to check is that you’re logged into the correct Google account. This should be the account you used when you initially set up Google Voice. 

From the Google search home page, select your profile image and make sure that you’re actually logged into that Google account.

If you’re not, select Sign out and then log back into Google with the correct Google account. 

2. Check Your Internet Connection

This should go without saying, but if you can’t access the internet, you won’t be able to access Google Voice.

You may see an obvious error in your browser that you aren’t connected to the internet. Or you may see an error in Google Voice that a connection is no longer available. 

There are a few ways you can check this. Follow the links below to troubleshoot your specific internet connection issue. 

• Internet connected but still not working
• Your internet connection is only working intermittently
• You can’t connect to your Wi-Fi network with Windows 10
• Can’t connect to your Wi-Fi network with Android
• Verify that your home Wi-Fi network is actually working
• Troubleshoot a slow internet connection

If you’ve confirmed that your internet connection is fine, or you’ve fixed your connection but Google Voice is still not working, then you’re ready to move on to the next troubleshooting steps.

3. Install the Latest Version of Google Voice

If you’re accessing Google Voice via your browser, you don’t have to worry about the version of Google Voice. However, you should make sure you’re using the most recent version of Google Chrome, Edge, or Firefox. 

You can access and update the browser version on the browser About page in nearly every browser. Usually, you simply need to access this page, and the browser will update itself. 

If you’re accessing Google Voice on your mobile device, visit Google Play or the Apple App Store to make sure your app is updated.

4. Make Sure You’ve Properly Set Up Google Voice

With Google Voice, you can get a free phone number and then link incoming calls to that number to your smartphone. 

If you’ve done this once and then forgotten about it, there are a few things that can go wrong.

• You’ve purchased a new phone and installed Google Voice without redirecting calls to the new number.
• You changed your phone number on your existing phone and didn’t update Google Voice.
• Your Google Voice account has been shut down or deleted.
• You’ve set up a second Google Voice account and attempted to refer calls from that second number to the same phone.

Check your registered phone number in Google Voice, and then confirm that the device you’ve registered is the mobile device you currently own.

You can do this by selecting the gear Settings icon at the upper right of Google Voice. Then select Account from the left menu.

You’ll see your Google Voice phone number under the Google Voice number section. You’ll see your registered mobile device under the My devices section.

Note: If you’re using Voice for Google Workspace for your business communications with multiple users, the registered administrator needs to correctly assign users a “license” to use the Google Voice account and set their specific phone number. If you’re a member of a Workspace, contact the Admin and make sure your Google Voice account has been activated and assigned a correct phone number.

5. Check Do Not Disturb Settings

Even if you correctly set up Google Voice to forward calls to your phone or your web browser, it’s possible you may not receive calls. There are a few issues that can cause this. Namely, Do Not Disturb settings and Call Answering settings.

Go into the Google Voice settings menu and select Do not disturb from the left navigation menu. Make sure the Do not disturb toggle on the right is not enabled. 

If this toggle is enabled, you won’t receive any incoming call notifications from Google Voice.

6. Check Call Answering Settings

Another setting that can lead to Google Voice not working with incoming calls are the Call Answering settings. You’ll find this in the Google Voice Settings menu. Select Calls from the left navigation pane.

Look for the Incoming calls section on the right and the My devices section under that. For each device you want to receive Google Voice calls on, make sure the toggle switches to the right of those are enabled.

7. Have You Used Google Voice Lately?

Some reports from users say that their Google Voice service simply stopped working after they failed to open Google Voice and use it directly for a long time.

The first thing to try is logging back into your Google Voice account and checking recent messages. Just this activity alone may reactivate your account and fix issues with not receiving notifications.

However, a more serious concern may be that your access to Google Voice has been revoked entirely. This can happen for a couple of reasons.

• You haven’t made a call or received a text or even bothered listening to your Google Voice voicemails in more than six months. 
• You ported over your old cell phone number to use in Google Voice, but failed to pay the $20 fee for this option.

In either of these cases, you’ll not only lose access to the Google Voice service, but you’ll lose your Google Voice phone number entirely.

Don’t worry though; you’ll still have 45 more days to reach out to Google Support and reclaim your Google Voice phone number.

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