AirPods su prikladni i jednostavni za korištenje - sve dok ne počnu raditi neispravno. Osim^(Save) hardverskih kvarova i fizičkih oštećenja, problemi AirPods-a lako se popravljaju.

U ovom vodiču ističemo osam koraka za rješavanje problema kako biste pokušali ako vaši AirPods ne uspije proizvesti zvuk kada su spojeni na vaš iPhone, iPad ili Mac . 

1. Povećajte glasnoću uređaja

Najprije^(First) : provjerite nije li izlazna glasnoća vašeg uređaja niska ili isključena. Pritisnite tipku za povećanje glasnoće na pametnom telefonu ili računalu i provjerite reproduciraju li vaši AirPods sada zvuk.

2. Promijenite željeni izlazni uređaj^{(Preferred Output Device)}

Ako je na vaš iPhone, iPad ili Mac spojeno više audio uređaja , vaši AirPods možda neće proizvoditi zvuk ako nije željeni uređaj za slušanje.

Promijenite audio izlazni uređaj na iPhoneu i iPadu^{(Switch Audio Output Device on iPhone and iPad)}

Povežite AirPods na svoj iPhone ili iPad i slijedite dolje navedene korake.

1. Otvorite Control Center i dodirnite ikonu AirPlay .

1. Odaberite svoje AirPods na popisu audio uređaja.

Promijenite audio izlazni uređaj na iPhoneu i iPadu^{(Switch Audio Output Device on iPhone and iPad)}

Usmjeravanje zvuka vašeg Mac računala na vaše AirPods također je vrlo jednostavno. Povežite AirPods na svoj Mac i slijedite dolje navedene korake.

1. Dodirnite ikonu zvučnika^{( speaker icon)} na traci izbornika.
2. Odaberite svoje AirPods kao aktivni uređaj za slušanje u odjeljku "Izlaz".

1. Ako nemate ikonu zvučnika na traci izbornika vašeg Maca, idite na Postavke sustava^{(System Preferences)} > Zvuk^(Sound) i potvrdite okvir Prikaži glasnoću u traci izbornika^{(Show volume in menu bar)} .

Također možete promijeniti izlazni uređaj svog Maca izravno iz izbornika Zvukovi^(Sounds) . Idite na karticu Izlaz^(Output) i odaberite svoje AirPods kao željeni izlazni uređaj.

3. Uklonite^(Remove) i utaknite ^(Plug)AirPods u uho

AirPods “oživljavaju” tek kada ih umetnete u uši, zahvaljujući brojnim senzorima ugrađenim u uređaj. Koliko god ovi senzori bili učinkoviti, ponekad ne uspijevaju otkriti postavljanje u uho. Kada se to dogodi, vaši AirPods možda uopće neće proizvoditi zvuk, čak i ako su povezani s vašim uređajem.

Ako nema proizvodnje zvuka na vašim AirPods slušalicama^(AirPods) , izvadite ih iz ušiju i vratite ih unutra. Trebali biste čuti zvono koje označava da su AirPods spremni za korištenje s vašim uređajem. Ako ne čujete ovo zvono, to bi moglo biti zato što je baterija AirPodsa^(AirPods) prazna.

Provjerite status baterije vašeg AirPoda^(AirPods) i provjerite ima li svaki AirPod najmanje 10% snage. U suprotnom, vratite AirPods u kutiju za punjenje na nekoliko minuta da se napune.

4. Onemogućite automatsko prepoznavanje uha

Kao što je gore spomenuto, uklanjanje oba AirPoda^(AirPods) (iz ušiju) također će pauzirati reprodukciju zvuka. AirPods to upravljaju pomoću značajke "Automatsko prepoznavanje uha".

Ako postoji problem sa senzorima vaših AirPods slušalica, audio izlaz može biti pogođen. Zanimljivo^{(Interestingly)} je da je onemogućavanje automatskog otkrivanja uha^{(Ear Detection)} dobar trik za rješavanje takvih problema. To će pokrenuti vaš uređaj da uvijek reproducira zvuk putem vaših AirPods slušalica. Na taj se način ne morate oslanjati na senzore AirPods-a za otkrivanje postavljanja u uho prije reprodukcije zvuka.

Kako onemogućiti automatsko prepoznavanje uha na iPhoneu i iPadu^{(How to Disable Automatic Ear Detection on iPhone& iPad)}

Umetnite^(Insert) barem jedan AirPod u uho i pričekajte dok ne čujete zvonjavu ili ton. Zatim slijedite upute u nastavku kako biste isključili automatsko otkrivanje AirPod -a.^(AirPod)

1. Otvorite aplikaciju Postavke i odaberite Bluetooth .
2. Dodirnite ikonu informacija 🛈 pored svojih AirPods slušalica^(AirPods) kako biste otvorili izbornik postavki AirPoda^(AirPods) .

1. Isključite automatsko prepoznavanje uha^{(Automatic Ear Detection)} .

Uklonite^(Remove) i ponovno uključite AirPod u uši. Pustite pjesmu ili video (ne zaboravite pojačati glasnoću uređaja) i provjerite reproduciraju li AirPods sada zvuk.

Kako onemogućiti automatsko prepoznavanje uha na Macu^{(How to Disable Automatic Ear Detection on Mac)}

Povežite zahvaćene AirPods na svoj Mac i slijedite dolje navedene korake kako biste onemogućili automatsko prepoznavanje uha^{(Ear Detection)} .

1. Otvorite Postavke sustava^{(System Preferences)} i odaberite Bluetooth .

1. U odjeljku Uređaji^(Devices) odaberite gumb Opcije^(Options) pored vaših AirPods slušalica.

1. Poništite opciju Automatsko otkrivanje u uhu^{(Automatic In-Ear Detection)} i odaberite Gotovo^(Done) .

Napomena:^(Note:) Onemogućavanje automatskog otkrivanja uha^{(Ear Detection)} usmjerit će zvuk vašeg uređaja na vaše AirPods slušalice, čak i kada ih ne nosite.

5. Vratite AirPods na tvorničke postavke

Vraćanje na tvorničke postavke vaših AirPods-a podrazumijeva njihovo uklanjanje iz memorije vašeg uređaja i ponovno povezivanje ispočetka. To bi moglo riješiti probleme sa zvukom i povezivanjem. Resetiranje vaših AirPods slušalica može čak učiniti glasnijim^{(Resetting your AirPods can even make it louder)} . 

Resetirajte AirPods na iPhone i iPad^{(Reset AirPods on iPhone and iPad)}

1. Pokrenite izbornik Bluetooth postavki^{(Bluetooth Settings)} na svom iPhoneu ili iPadu i kliknite ikonu informacija 🛈^{(info 🛈 icon)} pored AirPods slušalica.

1. Pomaknite se do dna izbornika postavki AirPodsa^(AirPods) i odaberite Zaboravi ovaj uređaj^{(Forget This Device)} .

1. Odaberite Zaboravi uređaj^{(Forget Device)} na upitu za potvrdu za nastavak.

1. Odaberite Zaboravi uređaj^{(Forget Device)} za nastavak.

1. Nakon toga^(Afterward) stavite oba AirPoda^(AirPods) u kutiju za punjenje i držite gumb za postavljanje na stražnjoj strani kućišta dok statusna lampica ne počne treperiti bijelo/žuto.
2. Približite AirPods svom iPhoneu ili iPadu i dodirnite Poveži^(Connect) na kartici koja se pojavi na zaslonu.

Resetirajte AirPods na Macu^{(Reset AirPods on Mac)}

Vraćanje AirPods slušalica na Mac također uključuje uklanjanje i ponovno povezivanje uređaja. Evo kako to učiniti.

1. Idite na Postavke sustava^{(System Preferences)} , odaberite Bluetooth , desnom tipkom miša kliknite svoje AirPods i odaberite Ukloni^(Remove) .

1. Odaberite Ukloni^(Remove) na upitu za potvrdu.

1. Za ponovno spajanje AirPods slušalica^(AirPods) stavite ih u futrolu za punjenje, pritisnite i držite gumb za postavljanje sve dok statusna lampica ne počne neprekidno treptati bijelo i žuto.
2. Trebali biste vidjeti AirPods u macOS Bluetooth izborniku ( Postavke sustava^{(System Preferences)} > Bluetooth ) i odaberite Poveži^(Connect) .

Pustite pjesmu ili gledajte video i provjerite reproduciraju li AirPods sada zvuk. Ako se problem nastavi, pokušajte resetirati mrežne postavke uređaja.

6. Poništite mrežne postavke

Problem s Bluetooth konfiguracijom vašeg uređaja može utjecati na audio izlaz povezanih Bluetooth uređaja. Ako je to osnovni uzrok problema sa zvukom AirPods- a, izvođenje mrežnog resetiranja trebalo bi djelovati kao popravak. Evo kako resetirati mrežne postavke vašeg iPhonea.

1. Idite na Postavke^(Settings) > Općenito^(General) > Reset i odaberite Poništi mrežne postavke^{(Reset Network Settings)} .

1. Unesite šifru svog uređaja i dodirnite Reset Network Settings na upitu za potvrdu.

To će odmah ponovno pokrenuti vaš iPhone ili iPad i ukloniti sve prethodno povezane Wi-Fi mreže, Bluetooth uređaje, VPN postavke i druge konfiguracije povezane s mrežom. Ponovno povežite svoje AirPods na svoj uređaj i provjerite možete li sada čuti zvuk tijekom reprodukcije medija.

Poništite Bluetooth postavke na Macu^{(Reset Bluetooth Settings on Mac)}

Na macOS-u, resetiranje Bluetooth modula^{(resetting the Bluetooth module)} trebalo bi riješiti probleme koji sprječavaju proizvodnju zvuka na vašim AirPods i drugim Bluetooth uređajima.

1. Držite Shift + Option na tipkovnici i kliknite ikonu Bluetooth na traci izbornika.
2. Odaberite Reset the Bluetooth modul^{(Reset the Bluetooth module)} .

1. Odaberite U redu^(OK) za nastavak.

Ponovno spojite AirPods na svoj Mac i provjerite radi li sada ispravno.

7. Ažurirajte firmver svojih AirPods slušalica

Možda ćete naići na poteškoće s korištenjem svojih AirPods slušalica ili njihovim povezivanjem s drugim uređajima ako je firmver star ili zastario. Da biste provjerili verziju firmvera za AirPods, otvorite izbornik Bluetooth postavki, dodirnite ikonu informacija pored vaših AirPods slušalica i provjerite stupac Verzija^(Version) u odjeljku "O".

Trenutačno je najnovija verzija firmvera za AirPods prve generacije^{(Generation AirPods)} v6.8.8 (objavljena u prosincu 2019.^{(December 2019)} ). AirPods druge generacije^{(Generation AirPods)} i AirPods Pro koriste verziju firmvera 3E751 (izdanje u travnju 2021.^{(April 2021)} ). Vaši AirPods bi trebali automatski ažurirati svoj firmware kada su povezani na vaš iPhone ili iPad putem Bluetootha^(Bluetooth) .

Također možete ručno pokrenuti ažuriranje, osobito ako verzija firmvera prikazana u aplikaciji Postavke^(Settings) nije najnovija. Povežite svoj iPhone ili iPad s bežičnom mrežom i slijedite upute u nastavku da biste ažurirali firmware vašeg AirPoda:

1. Stavite oba AirPoda^(AirPods) u kutiju za punjenje i zatvorite poklopac.
2. Ponovno otvorite poklopac i spojite AirPods na svoj uređaj. Idite na Postavke^(Settings) > Bluetooth i provjerite da status AirPods glasi "Povezano".

Ako se na zaslonu prikazuje status baterije AirPods-a, zatvorite ili povucite karticu prema dolje.

1. Držite svoj iPhone i AirPods u neposrednoj blizini (ostavite futrolu za AirPods otvorenu) oko 10-15 minuta.
2. Zatvorite poklopac i pričekajte još 10-15 minuta. Ako postoji novi firmware za vaše AirPods, iOS će instalirati ažuriranja putem zraka u roku od 30 minuta.

Idite na stranicu s informacijama o AirPodsima^(AirPods) i provjerite je li firmware ažuriran. Ako se ništa ne promijeni, ponovno pokrenite iPhone ili iPad i ponovno provjerite.

Za razliku od iOS-a, macOS-a i watchOS-a, Apple ne objavljuje nikakve službene bilješke o izdanju za ažuriranja firmvera za AirPods . Zbog toga je malo teško pratiti nova ažuriranja firmvera. No, ne brinite, postoje i drugi zanimljivi načini praćenja ažuriranja AirPoda^(AirPods) . Na primjer, možete jednostavno otići na stranicu AirPods na Wikipediji^{(AirPods page on Wikipedia)} i provjeriti odjeljak "Trenutni firmver".

Aplikacija AirBuddy (cijena 5 USD, dostupna samo za macOS) još je jedan fantastičan uslužni program koji vas obavještava o novim ažuriranjima firmvera AirPoda . ^(AirPod)Aplikacija također može popraviti kvarove povezane s povezivanjem između vašeg Maca i AirPoda^{(fix connectivity-related failures between your Mac and AirPods)} .

8. Ažurirajte svoje uređaje

Instaliranje najnovijih ažuriranja na vaš uređaj također može riješiti probleme sa zvukom vaših AirPods slušalica^(AirPods) , osobito ako vaš uređaj ima novi ili pogrešan operativni sustav^{(your device is running a new or buggy operating system)} . 

Da biste ažurirali svoj iPhone ili iPad, idite na Postavke^(Settings) > Općenito^(General) > Ažuriranje softvera^{(Software Update)} i dodirnite Preuzmi i instaliraj^{(Download and Install)} . Za Mac, idite na Postavke sustava^{(System Preferences)} > Ažuriranje softvera^{(Software Update)} i kliknite gumb Ažuriraj odmah^{(Update Now)} .

Istražite mogućnosti popravka AirPods slušalica

Ako problem i dalje postoji unatoč pokušaju rješavanja ovih problema, posjetite obližnji Apple Store ili ovlaštenog Appleovog davatelja usluga^{(Apple Service Provider)} kako biste pregledali vaše AirPods radi mogućeg oštećenja hardvera. 

Također možete istražiti druge opcije usluge AirPods kao što je popravak poštom^{(AirPods service options like Mail-in repair)} . Imajte na umu da ćete možda morati navesti serijski broj svojih AirPods slušalica, kao i dokaz o kupnji – račun o prodaji ili kontakt podatke prodavača.

AirPods Connected but No Sound? 8 Ways to Fix

AirPods are convenient and easy to use—until they begin to malfunction. Save for hardware faults and phуsical damages, AirPоds’ troubleѕ are easy to fix.

In this tutorial, we highlight eight troubleshooting steps to try if your AirPods fail to produce audio when connected to your iPhone, iPad, or Mac. 

1. Increase Your Device Volume

First things first: make sure your device’s output volume isn’t low or muted. Press the volume up button on your smartphone or computer and check if your AirPods now play audio.

2. Change Your Preferred Output Device

If multiple audio devices are connected to your iPhone, iPad, or Mac, your AirPods may not produce sound if it isn’t the preferred listening device.

Switch Audio Output Device on iPhone and iPad

Connect the AirPods to your iPhone or iPad and follow the steps below.

1. Open the Control Center and tap the AirPlay icon.

1. Select your AirPods on the list of audio devices.

Switch Audio Output Device on iPhone and iPad

Routing your Mac’s audio to your AirPods is also super easy. Connect the AirPods to your Mac and follow the steps below.

1. Tap the speaker icon on the menu bar.
2. Select your AirPods as the active listening device in the “Output” section.

1. If you don’t have the speaker icon on your Mac’s menu bar, head to System Preferences > Sound and check the Show volume in menu bar box.

You can also change your Mac’s output device directly from the Sounds menu. Go to the Output tab and select your AirPods as the preferred output device.

3. Remove and Plug the AirPods In Your Ear

AirPods only “come alive” when you plug them in your ears, thanks to the numerous sensors built into the device. As efficient as these sensors are, they sometimes fail to detect in-ear placement. When this happens, your AirPods may not produce audio at all, even if it’s connected to your device.

If there’s no sound production on your AirPods, remove them from your ears and put them back in. You should hear a chime indicating that the AirPods are ready to be used with your device. If you don’t hear this chime, that could be because the AirPods battery is low.

Check your AirPods battery status and make sure each AirPod holds at least 10% power. Otherwise, put the AirPods back in the charging case for a few minutes to recharge.

4. Disable Automatic Ear Detection

As mentioned above, removing both AirPods (from your ears) will also pause audio playback. AirPods manage this with the “Automatic Ear Detection” feature.

If there’s a problem with your AirPods’ sensors, audio output may take a hit. Interestingly, disabling Automatic Ear Detection is a good troubleshooting trick for fixing such issues. That’ll trigger your device to always play audio through your AirPods. That way, you don’t have to rely on the AirPods’ sensors to detect in-ear placement before playing audio.

How to Disable Automatic Ear Detection on iPhone& iPad

Insert at least one AirPod in your ear and wait until you hear a chime or tone. Then follow the instructions below to turn off the AirPods’ auto-detection.

1. Open the Settings app and select Bluetooth.
2. Tap the info icon 🛈 next to your AirPods to open the AirPods settings menu.

1. Toggle off Automatic Ear Detection.

Remove and plug the AirPod back in your ears. Play a song or video (remember to crank up your device’s volume) and check if the AirPods now play audio.

How to Disable Automatic Ear Detection on Mac

Connect the affected AirPods to your Mac and follow the steps below to disable Automatic Ear Detection.

1. Open System Preferences and select Bluetooth.

1. In the Devices section, select the Options button next to your AirPods.

1. Uncheck Automatic In-Ear Detection and select Done.

Note: Disabling Automatic Ear Detection will route your device’s audio to your AirPods, even when you aren’t wearing them.

5. Factory Reset the AirPods

Factory resetting your AirPods entails removing them from your device’s memory and reconnecting them from scratch. That could fix audio and connectivity-related issues. Resetting your AirPods can even make it louder. 

Reset AirPods on iPhone and iPad

1. Launch the Bluetooth Settings menu on your iPhone or iPad and click the info 🛈 icon next to the AirPods.

1. Scroll to the bottom of the AirPods settings menu and select Forget This Device.

1. Select Forget Device on the confirmation prompt to proceed.

1. Select Forget Device to proceed.

1. Afterward, place both AirPods in the charging case and hold the setup button on the back of the case until the status light starts flashing white/amber.
2. Move the AirPods close to your iPhone or iPad, and tap Connect on the card that pops up on the screen.

Reset AirPods on Mac

Resetting AirPods on Mac also entails removing and reconnecting the device. Here’s how to get it done.

1. Go to System Preferences, select Bluetooth, right-click your AirPods and select Remove.

1. Select Remove on the confirmation prompt.

1. To reconnect the AirPods, place them in the charging case, press and hold the setup button until the status light continuously blinks white and amber.
2. You should see the AirPods in the macOS Bluetooth menu (System Preferences > Bluetooth) and select Connect.

Play a song or watch a video and check if the AirPods now play audio. If the problem persists, try resetting your device’s network settings.

6. Reset Network Settings

A problem with your device’s Bluetooth configuration can mess with the audio output of connected Bluetooth devices. If that’s the root cause of the AirPods sound issues, performing a network reset should work as a fix. Here’s how to reset your iPhone’s network settings.

1. Go to Settings > General > Reset and select Reset Network Settings.

1. Enter your device’s passcode and tap Reset Network Settings on the confirmation prompt.

That’ll immediately restart your iPhone or iPad and remove all previously connected Wi-Fi networks, Bluetooth devices, VPN settings, and other network-related configurations. Reconnect your AirPods to your device and check if you can now hear audio during media playback.

Reset Bluetooth Settings on Mac

On macOS, resetting the Bluetooth module should fix glitches preventing sound production on your AirPods and other Bluetooth devices.

1. Hold Shift + Option on the keyboard and click the Bluetooth icon on the menu bar.
2. Select Reset the Bluetooth module.

1. Select OK to continue.

Reconnect the AirPods to your Mac and check if it now works correctly.

7. Update Your AirPods’ Firmware

You may encounter difficulties using your AirPods or connecting them to other devices if the firmware is old or outdated. To check your AirPods firmware version, open the Bluetooth settings menu, tap the info icon next to your AirPods and check the Version column in the “About” section.

Currently, the latest firmware version for the 1st Generation AirPods is v6.8.8 (released December 2019). The 2nd Generation AirPods and the AirPods Pro use the firmware version 3E751 (release April 2021). Your AirPods should automatically update its firmware when connected to your iPhone or iPad via Bluetooth.

You can also manually trigger the update, especially if the firmware version displayed in the Settings app isn’t the latest. Connect your iPhone or iPad to a wireless network and follow the instructions below to update your AirPod’s firmware:

1. Put both AirPods in the charging case and close the lid.
2. Reopen the lid and connect the AirPods to your device. Go to Settings > Bluetooth and ensure the AirPods status reads “Connected.”

If the AirPods’ battery status is displayed on the screen, close or swipe the card downward.

1. Keep your iPhone and the AirPods in close proximity (leave the AirPods case open) for about 10-15 minutes.
2. Close the lid and wait for another 10-15 minutes. If there’s a new firmware for your AirPods, iOS will install the updates over the air within 30 minutes.

Head to the AirPods info page and check if the firmware was updated. If nothing changes, restart your iPhone or iPad and check again.

Unlike iOS, macOS, and watchOS, Apple doesn’t publish any official release notes for AirPods firmware updates. That makes it a bit difficult to keep abreast of new firmware updates. Not to worry though, there are other interesting ways to keep track of AirPods updates. For example, you can just head to the AirPods page on Wikipedia and check the “Current firmware” section.

The AirBuddy app (cost $5, available for macOS only) is another fantastic utility that notifies you of new AirPod firmware updates. The app can also fix connectivity-related failures between your Mac and AirPods.

8. Update Your Devices

Installing the latest updates on your device can also fix your AirPods audio problems, especially if your device is running a new or buggy operating system. 

To update your iPhone or iPad, head to Settings > General > Software Update and tap Download and Install. For Mac, go to System Preferences > Software Update and click the Update Now button.

Explore AirPods Repair Options

If the problem persists despite trying these troubleshooting fixes, visit a nearby Apple Store or an authorized Apple Service Provider to have your AirPods examined for possible hardware damages. 

You could also explore other AirPods service options like Mail-in repair. Note that you may be required to provide your AirPods’ serial number as well as proof of purchase—a sales receipt or the reseller’s contact information.

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