Rade li vaši AirPods u svim drugim aplikacijama osim za telefonske i FaceTime pozive? Problem mogu biti netočne postavke mikrofona AirPods , slaba baterija ^(AirPods)AirPodsa^(AirPods) , zastarjeli firmver AirPods , sukob s drugim Bluetooth uređajima itd.

Ovaj post naglašava zašto vaši AirPods ne rade za telefonske pozive i kako riješiti problem. Popravci za rješavanje problema u ovom vodiču odnose se na sve Apple AirPods modele—od prve generacije AirPoda^(AirPods) do AirPoda 3^{(AirPods 3)} .

1. Ručno prebacite na AirPods

Ako je na vaš i telefon spojeno više ^(Phone)Bluetooth slušalica , iOS može usmjeriti zvuk na nedavno povezani audio uređaj. Prebacite izlazni uređaj iz prozora za pozive ili Kontrolnog centra^{(Control Center)} ako aplikacija Telefon^(Phone) ne odabere vaše AirPods kao preferirani audio uređaj.

Dodirnite ikonu zvučnika^{(Speaker icon)} u prozoru poziva i odaberite svoje AirPods slušalice^(AirPods) .

Alternativno, otvorite Control Center , dodirnite ikonu AirPlay^{(AirPlay icon)} i odaberite svoje AirPods kao aktivni uređaj.

Ako se vaši AirPods ne pojavljuju u prozoru za odabir uređaja, vjerojatno nisu povezani s vašim iPhoneom. Stavite oba AirPoda^(AirPods) u futrolu za punjenje, vratite ih u uši i provjerite povezuju li se s vašim uređajem.

Idite na Postavke^(Settings) > Bluetooth i provjerite glasi li status AirPodsa ^(AirPods)Povezano^(Connected) .

2. Povećajte glasnoću audio izlaza

Pobrinite se da glasnoća vašeg uređaja nije niska ili isključena, osobito ako ne možete čuti sugovornika kako govori tijekom telefonskih poziva. Pritisnite tipku za povećanje glasnoće^{(Volume Up)} tijekom poziva kako biste povećali glasnoću svojih AirPods slušalica. Ili otvorite izbornik AirPlay^{(AirPlay menu)} u Kontrolnom centru^{(Control Center)} , odaberite svoje AirPods i pomaknite klizač za glasnoću udesno.

Ako glasnoća vaših AirPods slušalica ostane neobično niska, rješenja potražite u ovom vodiču o pojačavanju slušalica AirPods^{(tutorial on making AirPods louder)} . 

3. Napunite svoje AirPods slušalice

Vaši AirPods bi se trebali automatski odspojiti s vašeg iPhone/iPada ako su baterije prazne ili prazne. Ako AirPods ostanu povezani s vašim uređajem, možda neće raditi za telefonske pozive i druge aplikacije.

Postoji nekoliko načina za provjeru trajanja baterije AirPods^{(ways to check AirPods battery life)} -a, ali to je lakše sa zaslona AirPlay .

Otvorite Control Center, dodirnite ikonu AirPlay^{(AirPlay icon)} i provjerite status baterije za pojedinačne slušalice AirPods^(AirPods) .

Preporučujemo da AirPods stavite^(AirPods) u torbicu za punjenje ako je razina baterije ispod 10-15%. Ako je lijevi AirPod slab ili mrtav, vratite ga u kutiju za punjenje i upotrijebite desni AirPod—ili^{(AirPod—or)} obrnuto.

4. Promijenite postavke audio usmjeravanja poziva^{(Call Audio Routing)}

iOS ima značajku "Usmjeravanje zvuka poziva" koja korisnicima omogućuje odabir zadanog audio odredišta za telefonske i FaceTime pozive. Prema zadanim postavkama, iOS automatski usmjerava pozive na aktivni audio uređaj. Ako promijenite postavke usmjeravanja zvuka, telefonski pozivi i FaceTime pozivi mogu umjesto toga koristiti zvučnik vašeg uređaja kao zadani audio uređaj. 

Idite na Postavke^(Settings) > Pristupačnost^{(Accessibility)} > Dodir^(Touch) > Usmjeravanje zvuka poziva^{(Call Audio Routing)} i odaberite Automatski^{(Automatically)} . Odaberite Bluetooth slušalice^{(Bluetooth Headset)} kao zadano audio odredište ako želite da se zvuk telefonskog poziva preusmjeri na vaše AirPods (ili bilo koji aktivni Bluetooth uređaj).

5. Promijenite postavke mikrofona AirPods^{(Change AirPods Microphone Settings)}

Ako vas ljudi ne čuju dok telefonirate s jednim AirPodom^(AirPod) , to je vjerojatno zato što je vaš iPhone konfiguriran da koristi mikrofon u neaktivnom AirPodu^(AirPod) .

Vaši AirPods imaju vlastite mikrofone. Kada su vam oba AirPoda^(AirPods) u ušima, vaš uređaj automatski koristi mikrofon u bilo kojem AirPodu^(AirPod) . Možda ste konfigurirali svoj iPhone da koristi mikrofon u jednom AirPodu^(AirPod) . To bi mogao biti razlog zašto vaš AirPod ne radi za telefonske pozive.

Provjerite postavke mikrofona za AirPods i provjerite koristi li vaš uređaj mikrofon u oba AirPoda^(AirPods) .

Idite na Postavke^(Settings) > Bluetooth i dodirnite ikonu Više informacija^{(More Info)} pored vaših AirPods slušalica^(AirPods) . Dodirnite Mikrofon^{(Tap Microphone)} u postavkama AirPodsa^(AirPods) i odaberite Automatsko prebacivanje AirPods slušalica^{(Automatic Switch AirPods)} .

6. Odspojite druge Bluetooth uređaje

Ako imate previše Bluetooth uređaja istovremeno povezanih na vaš iPhone, povremeno će uređaji nadjačati vaše AirPods . Odspojite sve aktivne Bluetooth audio uređaje (osim vaših AirPods slušalica^(AirPods) ) i provjerite koristi li vaš iPhone AirPods za telefonske pozive.

Idite na Postavke^(Settings) > Bluetooth , dodirnite ikonu Više informacija^{(More Info)} pored povezanog uređaja i odaberite Prekini vezu^(Disconnect) .

7. Isključite i uključite Bluetooth

Ovaj jednostavan trik za rješavanje problema dokazano je rješenje za AirPod probleme u macOS^{(AirPod problems in macOS)} -u , iOS-u, Windows-u i Androidu^(Android) .

Otvorite izbornik Bluetooth postavki vašeg iPhonea ( Postavke^(Settings) > Bluetooth ), isključite Bluetooth , pričekajte nekoliko sekundi i ponovno ga uključite.

8. Ponovno pokrenite AirPods

Ponovno pokretanje vaših AirPods-a riješit će probleme s povezivanjem, probleme s audio izlazom i druge oblike kvarova.

Ponovno pokrenite AirPods (1., 2. i 3. generacija) i AirPods Pro^{(Restart AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro)}

Stavite oba (lijeva i desna) AirPods slušalica^(AirPods) u kutije za punjenje i zatvorite poklopac na najmanje 10 sekundi. To će ponovno pokrenuti AirPods , osvježiti njihovu izvedbu i možda riješiti probleme koji uzrokuju njihov kvar. Zatim^(Next) uključite AirPods u uši i provjerite prepoznaje li ih vaš uređaj tijekom telefonskih poziva.

Ponovno pokrenite AirPods Max^{(Restart AirPods Max)}

Istovremeno pritisnite i držite gumb Digital Crown i Noise Control ( 5-10 sekundi) dok statusna lampica^{(Status Light)} pored priključka za punjenje ne zatreperi žuto.

Napomena:^(Note:) Ne držite tipke dulje od 10 sekundi. Inače ćete svoje AirPods Max vratiti na tvorničke postavke.

9. Ponovno pokrenite telefon

Pritisnite i držite bočni gumb^{(Side button)} (ili gornji gumb^{(Top button)} — za iPad) i bilo koji gumb za glasnoću^{(Volume button)} 2-5 sekundi i povucite klizač za isključivanje udesno.

Alternativno, idite na Postavke^(Settings) > Općenito^(General) > Isključi^{(Shut Down)} , pomaknite klizač udesno i pričekajte 30 sekundi da se vaš iPhone/iPad potpuno isključi.

Pritisnite i držite gornji gumb^{(Top button)} (na iPhoneu) ili bočni gumb^{(Side button)} (na iPadu) dok se na zaslonu ne pojavi Apple logo. ^(Apple)Povežite svoje AirPods na svoj uređaj i provjerite rade li sada za telefonske pozive.

10. Resetirajte svoje AirPods slušalice

Način na koji ćete resetirati svoje AirPods ovisit će o modelu ili generaciji koju posjedujete. U nastavku pokrivamo korake za resetiranje svih generacija/modela AirPoda .^(AirPods)

Poništite AirPods (1., 2. i 3. generacije) i AirPods Pro^{(Reset AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro)}

1. Umetnite^(Insert) oba AirPoda^(AirPods) u kutiju za punjenje i zatvorite poklopac.
2. Otvorite aplikaciju Postavke^(Settings) na svom iPhoneu ili iPadu , odaberite Bluetooth i dodirnite ikonu Više informacija^{(More Info)} pored svojih AirPods slušalica.
3. Dodirnite Zaboravi ovaj uređaj^{(Forget This Device)} i ponovno odaberite Zaboravi ovaj uređaj^{(Forget This Device)} na upitu za potvrdu za nastavak.
4. Dobit ćete skočnu obavijest da će zaboravljanje AirPoda^(AirPods) također ukloniti AirPods s vaših iCloud uređaja. Odaberite Zaboravi uređaj^{(Forget Device)} za nastavak.

Sljedeći korak je ponovno povezivanje AirPods slušalica^(AirPods) s vašim uređajem.

1. Stavite svoje AirPods blizu iPhonea ili iPada i otvorite poklopce futrole za punjenje. Pritisnite i držite gumb Setup^{(Setup button)} na stražnjoj strani AirPods torbice^(AirPods) 10-15 sekundi dok statusna lampica ne zatreperi bijelo.

1. Otključajte svoj iPhone/iPad, dodirnite Poveži^(Connect) na skočnom prozoru i slijedite upute za povezivanje svojih AirPods slušalica.

Napravite probni poziv (mobilni, WhatsApp ili FaceTime poziv) i provjerite otkrivaju li aplikacije vaše AirPods slušalice.

Resetirajte AirPods Max^{(Reset AirPods Max)}

Apple preporučuje da punite AirPods Max nekoliko sekundi prije nego što ga vratite na tvorničke postavke.

Pritisnite i držite gumbe Digital Crown i Noise Control 15 sekundi dok LED statusno svjetlo^{(LED Status Light)} ne zatreperi žuto. Držite tipke sve dok se žuto svjetlo ne promijeni u bijelo.

AirPods Max^{(AirPods Max)} bi sada trebao raditi za telefonske pozive kada ga ponovno spojite na svoj iPhone ili iPad.

11. Ažurirajte firmver svojih AirPods slušalica

Apple uvodi nove značajke, poboljšanja performansi i ispravke grešaka za AirPods putem ažuriranja firmvera. AirPods se obično ažuriraju nekoliko dana nakon novog izdanja firmvera. Ali ponekad morate prisilno instalirati ažuriranje.

Greške povezane s firmverom mogu biti razlozi zašto vaši AirPods ne rade za telefonske pozive. Nikad ne znaš.

Da biste prisilno ažurirali svoje AirPods, umetnite ih u futrolu za punjenje i osigurajte da drže najmanje 50% napunjenosti baterije. Zatim povežite svoj iPhone s Wi-Fi mrežom i onemogućite način rada s niskom potrošnjom i način rada^{(Low Power Mode)} s malim brojem podataka^{(Low Data Mode)} .

Nakon toga^(Afterward) stavite svoj iPhone blizu slušalica AirPods (umetnutih u futrolu) i ostavite oba uređaja najmanje 30 minuta (ili dulje). Pogledajte naš vodič o ažuriranju firmvera AirPods^{(tutorial on updating AirPods firmware)} za detaljne upute i popravke za rješavanje problema s ažuriranjem AirPodsa^(AirPods) .

12. Onemogućite Bluetooth za nosive uređaje^(Wearables) i pametne gadgete^{(Smart Gadgets)}

Aplikacije trećih strana za nosive uređaje i pametne gadgete mogu poremetiti Bluetooth vezu vaših AirPods slušalica. U ovoj temi Apple Discussion^{(Apple Discussion thread)} , neki korisnici iPhonea koji nisu mogli upućivati ​​pozive putem AirPoda^(AirPods) riješili su problem onemogućavanjem Bluetootha^(Bluetooth) za pametne satove i uređaje za praćenje uređaja.

Dva uobičajena krivca su aplikacija Fitbit i aplikacija Tile . Ako koristite bilo koju od ovih aplikacija, provjerite njihov izbornik postavki i ograničite ili onemogućite Bluetooth vezu.

13. Ažurirajte svoj iPhone/iPad

Baš kao i ažuriranja firmvera, iOS ažuriranja također se isporučuju s ispravcima pogrešaka za probleme koji utječu na audio izlaz/ulaz, telefonske pozive i Bluetooth povezivanje na iPhone i iPad uređajima. Ažurirajte operativni sustav vašeg uređaja možda samo 

Idite na Postavke^(Settings) > Općenito^(General) > Ažuriranje softvera^{(Software Update)} i instalirajte svako ažuriranje iOS-a dostupno za vaš uređaj.

14. Poništite mrežne postavke

Ovo će osvježiti Bluetooth veze vašeg uređaja i druge postavke povezane s mrežom. Izvedite mrežno resetiranje samo ako se sva gore istaknuta rješenja za rješavanje problema pokažu neuspješnom.

Otvorite Postavke^(Settings) , dodirnite Općenito^(General) , odaberite Prijenos ili Resetiraj iPhone^{(Transfer or Reset iPhone)} , dodirnite Reset , odaberite Poništi mrežne postavke^{(Reset Network Settings)} , unesite šifru svog iPhonea i ponovno odaberite Poništi mrežne postavke^{(Reset Network Settings)} .

Popravite oštećenje hardvera AirPods

Obratite se Apple podršci ili posjetite ovlaštenog Apple davatelja usluga^{(Apple Authorized Service Provider)} ako vaši AirPods još uvijek ne rade za telefonske pozive. Moguće je da su vaši AirPods oštećeni. Apple vam može dati nove slušalice AirPods ako su vaši (neispravni) AirPods još uvijek pod Appleovim^(Apple) jednogodišnjim ograničenim jamstvom^(Warranty) . Ili, ako je šteta nastala zbog tvorničkog kvara.

AirPods Not Working for Phone Calls? 14 Fixes to Try

Dо your AirPods work in all othеr apps except for phone and FaceΤime calls? Thе problem сould be incorrect AirPods microphone settіngs, low AirPods battery, outdated AirPоds firmware, conflict from other Bluetooth devices, etc.

This post highlights why your AirPods aren’t working for phone calls and how to fix the problem. The troubleshooting fixes in this tutorial apply to all Apple AirPods models—from the 1st generation AirPods down to the AirPods 3.

1. Manually Switch to AirPods

If multiple Bluetooth headphones are connected to your iPhone, iOS may route audio to the recently-connected audio device. Switch the output device from the call window or Control Center if the Phone app doesn’t choose your AirPods as the preferred audio device.

Tap the Speaker icon in the call window and select your AirPods.

Alternatively, open the Control Center, tap the AirPlay icon, and select your AirPods as the active device.

If your AirPods don’t appear in the device selection window, they’re probably not connected to your iPhone. Put both AirPods in the charging case, plug them back in your ears, and check if they connect to your device.

Go to Settings > Bluetooth and check that the AirPods status reads Connected.

2. Increase Audio Output Volume

Ensure your device’s volume isn’t low or muted, especially if you can’t hear the other party speak during phone calls. Press the Volume Up during a call to increase your AirPods volume. Or, open the AirPlay menu in the Control Center, select your AirPods, and move the volume slider to the right.

If your AirPods volume stays unusually low, refer to this tutorial on making AirPods louder for solutions. 

3. Charge Your AirPods

Your AirPods should automatically disconnect from your iPhone/iPad if the batteries are low or dead. If the AirPods remain connected to your device, they may not work for phone calls and other apps.

There are several ways to check AirPods battery life, but it’s easier from the AirPlay screen.

Open the Control Center, tap the AirPlay icon, and check the battery status for the individual AirPods.

We recommend putting the AirPods in the case to charge if the battery level is below 10-15%. If the left AirPod is low or dead, put it back in the charging case and use the right AirPod—or vice versa.

4. Change Call Audio Routing Settings

iOS has a “Call Audio Routing” feature that allows users to select a default audio destination for phone & FaceTime calls. By default, iOS automatically routes calls to the active audio device. If you change the audio routing settings, phone calls and FaceTime calls may use your device’s speaker instead as the default audio device. 

Go to Settings > Accessibility > Touch > Call Audio Routing and select Automatically. Select Bluetooth Headset as the default audio destination if you want phone call audio routed to your AirPods (or any active Bluetooth device).

5. Change AirPods Microphone Settings

If people can’t hear you when making phone calls with one AirPod, that’s likely because your iPhone is configured to use the microphone in the inactive AirPod.

Your AirPods have their own microphones. When both AirPods are in your ears, your device automatically uses the microphone in either AirPod. Maybe you configured your iPhone to use the microphone in one AirPod. That could be why your AirPod isn’t working for phone calls.

Check your AirPods microphone settings and ensure your device uses the microphone in both AirPods.

Head to Settings > Bluetooth and tap the More Info icon next to your AirPods. Tap Microphone in the AirPods settings and select Automatic Switch AirPods.

6. Disconnect Other Bluetooth Devices

Having too many Bluetooth devices simultaneously connected to your iPhone will cause the devices to override your AirPods occasionally. Disconnect all active Bluetooth audio devices (except your AirPods) and check if your iPhone uses AirPods for phone calls.

Go to Settings > Bluetooth, tap the More Info icon next to the connected device, and select Disconnect.

7. Turn Bluetooth Off and On

This simple troubleshooting trick is a proven fix to AirPod problems in macOS, iOS, Windows, and Android.

Open your iPhone’s Bluetooth settings menu (Settings > Bluetooth), toggle off Bluetooth, wait for some seconds, and turn it back on.

8. Restart Your AirPods

Rebooting your AirPods will fix connectivity problems, audio output issues, and other forms of malfunctions.

Restart AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro

Put both (left and right) AirPods in the charging cases and close the lid for at least 10 seconds. That’ll restart the AirPods, refresh their performance, and possibly fix issues causing them to malfunction. Next, plug the AirPods in your ears and check if your device detects them during phone calls.

Restart AirPods Max

Press and hold the Digital Crown and Noise Control button simultaneously (for 5-10 seconds) until the Status Light next to the charging port flashes amber.

Note: Don’t hold the buttons longer than 10 seconds. Otherwise, you’ll reset your AirPods Max to factory settings.

9. Reboot Your Phone

Press and hold the Side button (or Top button—for iPads) and either Volume button for 2-5 seconds and drag the power off slider to the right.

Alternatively, go to Settings > General > Shut Down, move the slider to the right, and wait for 30 seconds for your iPhone/iPad to shut down completely.

Press and hold the Top button (on iPhone) or Side button (on iPad) until the Apple logo appears on the screen. Connect your AirPods to your device and check if they now work for phone calls.

10. Reset Your AirPods

How you reset your AirPods will depend on the model or generation you own. We cover the steps to reset all AirPods generations/models below.

Reset AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro

1. Insert both AirPods in the charging case and close the lid.
2. Open your iPhone or iPad’s Settings app, select Bluetooth, and tap the More Info icon next to your AirPods.
3. Tap Forget This Device and select Forget This Device again on the confirmation prompt to proceed.
4. You’ll get a pop-up notification that forgetting the AirPods will also remove the AirPods from your iCloud devices. Select Forget Device to continue.

The next step is to reconnect the AirPods to your device.

1. Place your AirPods close to your iPhone or iPad and open the lids of the charging case. Press and hold the Setup button on the back of the AirPods case for 10-15 seconds until the status light flashes white.

1. Unlock your iPhone/iPad, tap Connect on the pop-up and follow the prompts to connect your AirPods.

Make a test call (cellular, WhatsApp, or FaceTime call) and check if the applications detect your AirPods.

Reset AirPods Max

Apple recommends charging your AirPods Max for a few seconds before resetting it to factory default.

Press and hold the Digital Crown and Noise Control buttons for 15 seconds until the LED Status Light flashes amber. Keep holding the buttons until the amber light changes to white.

The AirPods Max should now work for phone calls when you reconnect it to your iPhone or iPad.

11. Update Your AirPods’ Firmware

Apple rolls out new features, performance enhancements, and bug fixes to the AirPods via firmware updates. AirPods typically update themselves a few days after a new firmware release. But sometimes, you need to force-install the update.

Firmware-related glitches could be the reasons why your AirPods aren’t working for phone calls. You never can tell.

To force-update your AirPods, insert them in the charging case and ensure they hold at least 50% battery charge. Then, connect your iPhone to a Wi-Fi network and disable Low Power Mode and Low Data Mode.

Afterward, place your iPhone close to your AirPods (inserted in the case) and leave both devices for at least 30 minutes (or longer). Refer to our tutorial on updating AirPods firmware for detailed instructions and troubleshooting fixes for AirPods update issues.

12. Disable Bluetooth for Wearables and Smart Gadgets

Third-party apps for wearable devices and smart gadgets can disrupt your AirPods’ Bluetooth connection. In this Apple Discussion thread, some iPhone users who couldn’t make calls via AirPods fixed the problem by disabling Bluetooth for smartwatches and device tracking devices.

Two common culprits are the Fitbit app and the Tile app. If you use either of these apps, check their settings menu and limit or disable Bluetooth connection.

13. Update Your iPhone/iPad

Just like firmware updates, iOS updates also ship with bug fixes for issues affecting audio output/input, phone calls, and Bluetooth connectivity on iPhones and iPads. Update your device’s operating system might just 

Go to Settings > General > Software Update and install any iOS update available for your device.

14. Reset Network Settings

This will refresh your device’s Bluetooth connections and other network-related settings. Perform a network reset only if all troubleshooting solutions highlighted above prove abortive.

Open Settings, tap General, select Transfer or Reset iPhone, tap Reset, select Reset Network Settings, enter your iPhone’s passcode and select Reset Network Settings again.

Fix AirPods Hardware Damage

Contact Apple Support or visit an Apple Authorized Service Provider if your AirPods still don’t work for phone calls. It’s possible that your AirPods are damaged. Apple may give you new AirPods if your (faulty) AirPods are still under Apple’s One Year Limited Warranty. Or, if the damage is due to a factory defect.

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