Gmail je besplatna usluga e-pošte koju je razvio i pokrenuo Google 2004. kao ograničeno beta izdanje. Nakon završetka faze testiranja 2009. godine, izrastao je u omiljenu internetsku uslugu slanja e-pošte. Od listopada 2019. ^{(October 2019)}Gmail je imao više od 1,5 milijardi aktivnih korisnika diljem svijeta. Bitan je dio Google Workspacea^{(Google Workspace)} , prije poznatog kao G Suite . Dolazi zajedno i besprijekorno je povezan s Google kalendarom^{(Google Calendar)} , kontaktima^(Contacts) , Meetom^(Meet) i Chatom^(Chat) koji se prvenstveno fokusiraju na komunikaciju; Pogon^(Drive) za pohranu; Google dokumenti^{(Google Docs)}paket koji pomaže kreatorima sadržaja i Currents za angažiranje zaposlenika. Od 2020. Google dopušta 15 GB ukupne pohrane za sve usluge povezane s Google Workspaceom.^{( Google allows 15GB of total storage for all services associated with the Google Workspace.)}

Unatoč ogromnoj veličini, korisničkoj bazi i podršci tehnološkog diva, korisnici Gmaila^(Gmail) imaju nekoliko čestih pritužbi. Jedna od najčešćih je nemogućnost primanja e-pošte s vremena na vrijeme. Kako nepohranjivanje ili prikazivanje dolaznih poruka poništava polovicu svrhe korištenja usluge za razmjenu poruka, ovaj problem treba brzo riješiti. Ako imate čvrstu i glatku internetsku vezu, nekoliko različitih čimbenika može uzrokovati ovaj problem. U rasponu od nedostatka prostora za pohranu na vašem disku do vaših e-poruka koje su slučajno označene kao neželjene, od problema u značajci filtriranja e-pošte do poruka koje se nenamjerno prosljeđuju na drugu adresu. U nastavku je navedeno nekoliko različitih jednostavnih i brzih načina da popravite Gmail račun koji ne prima e-poštu.^{(Mentioned below are a few different easy and quick ways to fix Gmail Account not receiving emails.)}

Kako riješiti problem "Gmail račun ne prima e-poštu"?^{(How to Fix ‘Gmail Account Not Receiving Emails’ issue?)}

Budući da postoji više krivaca za ovaj određeni problem, postoji nekoliko različitih potencijalnih rješenja za podudaranje. U rasponu od samo strpljivog čekanja da se usluge vrate u slučaju pada, petljanja s postavkama e-pošte do brisanja pojedinačnih stvari s vašeg Google računa. Ali prvo pokušajte otvoriti svoj Gmail račun u drugom pregledniku jer je to najlakši način da riješite ovaj problem. Problem može biti u pregledniku Google Chrome^{(Google Chrome)} , a ne posebno u Gmailu^(Gmail) . Pokušajte upotrijebiti drugi preglednik kao što je Opera na svom sustavu da biste se prijavili na svoj Gmail račun. ^{(Try using another browser like Opera on your system to log into your Gmail account. )}

Ako promjena preglednika nije uspjela, jedan po jedan, prođite kroz popravke navedene u nastavku dok ne budete u mogućnosti riješiti problem s Gmail računom koji ne prima e-poštu. ^{( fix Gmail Account not receiving emails issue. )}Preporučujemo da pri ruci držite rezervni račun e-pošte kako biste provjerili možete li ponovno primati e-poštu.   

Metoda 1: Provjerite mapu Neželjena pošta ili Otpad^{(Method 1: Check the Spam or Trash folder)}

Ovo bi trebala biti stvar broj jedan na vašem popisu ako očekujete određenu poruku, a ne možete je pronaći u pristigloj pošti. Prvo^(First) , naučimo kako filteri neželjene pošte rade^{(how spam filters work)} . Gmailova^(Gmail) značajka filtara za neželjenu poštu sustav je vođen zajednice u kojem pojedinac može označiti e-poštu kao neželjenu poštu, te informacije dodatno pomažu sustavu da identificira više sličnih poruka u budućnosti za sve korisnike Gmaila^(Gmail) širom svijeta. Svaka poslana e-pošta bit će filtrirana, bilo u pristiglu poštu, karticu kategorije, mapu neželjene pošte ili će biti potpuno blokirana. Ovo posljednje je ono zbog čega biste se trebali brinuti. 

E-pošta koju je poslala poznata osoba može završiti na vašem popisu neželjene pošte ako ste je u prošlosti slučajno prijavili kao neželjenu poštu. Da biste provjerili je li poruka označena kao neželjena pošta:

1. Otvorite svoj Gmail račun u bilo kojem web-pregledniku i proširite lijevu bočnu traku. Naći ćete popis svih vaših mapa pošte. Pomičite^(Scroll) se prema dolje dok ne pronađete opciju 'Više'^(‘More’) i kliknite na nju.

2. U izborniku za nastavak pronađite mapu 'Spam' . Trebao bi se nalaziti pri dnu popisa.

3. Sada potražite poruku^{(search for the message)} koju tražite i otvorite je^{(open it)} . 

4. Nakon što je poruka otvorena, pronađite uskličnik i prijavite poštu kao da nije neželjena^{(exclamation mark and Report the mail as not spam)} . Klikom na "Nije neželjena pošta"^{(‘Not Spam’)} poruka će se prikazati u općoj pristigloj pošti^(Inbox) . 

Čineći to, naučit ćete Gmail da buduće poruke slične ovoj ne označava kao neželjenu poštu i više se nećete suočavati s takvim problemima s određenim pošiljateljem. 

Metoda 2: provjerite jesu li Gmail usluge privremeno isključene^{(Method 2: Check to see if Gmail services are down temporarily)}

Ponekad se čak i usluge elektroničke pošte koje pružaju najmoćniji tehnološki divovi mogu pokvariti i privremeno ne rade. Ovu mogućnost možete suziti tako da prođete kroz beskrajne hashtagove na Twitteru ili jednostavno posjetite ^(Twitter)nadzornu ploču statusa Google Workspacea^{(Google Workspace Status Dashboard)} . Ako postoji problem, imat ćete narančastu ili ružičastu točku. Na primjer, ako nema nedavnih rušenja, stranica bi trebala izgledati kao na slici ispod.

Ako dođe do prekida rada, ne preostaje ništa drugo nego pričekati dok se problem ne riješi. To može potrajati do sat vremena da se to popravi. ^{(If there is an outage, there is nothing to do but wait until the problem is fixed. This can take up to an hour to fix.)}Alternativno, možete posjetiti Downdetector.com da biste pronašli informacije o prethodnim rušenjima.

Pročitajte također: ^{(Also Read:)} Ispravite problem da se aplikacija Gmail ne sinkronizira na Androidu^{(Fix Gmail app is not syncing on Android)}

Metoda 3: Provjerite ima li dovoljno prostora za pohranu ^{(Method 3: Check for Sufficient Storage Space )}

Budući da je Googleova^(Google) usluga e-pošte besplatna, sigurno će postojati određena ograničenja. Glavni od njih je maksimalni slobodno dodijeljeni prostor za pohranu svakom korisničkom računu koji ne plaća. Nakon što vam ponestane tog prostora, Gmail i druge Googleove^(Google) usluge lako se mogu pokvariti. Da biste provjerili imate li dovoljno prostora za pohranu:

1. Otvorite svoj Google disk^{(Google Drive)} . 

2. Na lijevoj strani ćete uočiti opciju 'Kupi pohranu'^{(‘Buy storage’)} , a iznad koje ćete saznati koliko je ukupno raspoloživog prostora za pohranu i koliko se koristi.^{( total available storage space and how much of it is being used.)}

Od početka 2021. Google dopušta samo ukupno 15 GB besplatnog prostora za pohranu za Gmail, Google disk, Google fotografije i sve druge aplikacije Google Workspace^{(15 GB of free storage for Gmail, Google Drive, Google Photos, and all other Google Workspace applications)} . Ako ste dosegli ograničenje pohrane od 15 GB, morat ćete osloboditi nešto prostora^{( free up some space)} . 

Ako vam ponestaje prostora za pohranu, pražnjenje smeća e-pošte odličan je prvi korak.

U nastavku su navedeni koraci za pražnjenje koša za smeće vašeg Gmail računa:^{(Mentioned below are the steps to empty your Gmail account’s recycling bin:)}

1. Otvorite svoj Gmail račun^{(Gmail Account)} i još jednom kliknite na gumb 'Više'^{(‘More’ )} .

2. Morat ćete se pomicati dalje prema dolje kako biste pronašli odjeljak označen kao "Otpad". ^{( ‘Trash’. )} Alternativno, možete jednostavno upisati 'in:trash' u traku za pretraživanje koja se nalazi na vrhu.

3. Možete ručno izbrisati nekoliko poruka ili izravno kliknuti na opciju " Isprazni koš za smeće"^{(Empty Recycle Bin’)} . Time ćete očistiti sve e-poruke pohranjene u košu za smeće i značajno povećati raspoloživi prostor.^{( This will clear out all the emails stored in the trash bin and significantly increase the available space.)}

Budući da je prostor za pohranu koji je besplatno dostupan na vašem Google disku^{(Google Drive)} isto što i prostor na vašem Gmailu, sjajna je ideja osloboditi i koš za smeće vašeg Diska^{(free up your Drive’s recycle bin)} . To možete učiniti na svom telefonu ili bilo kojem web pregledniku.

Metoda koju slijedite na svom telefonu: ^{(Method to follow on your Phone: )}

1. Kao što je očito, otvorite svoju aplikaciju Google disk^{(Google Drive)} . Ako ga još niste instalirali, preuzmite^(download) ga i povežite ga sa svojim Google računom^{(Google Account)} .  
2. Dodirnite ikonu hamburgera^{(Hamburger icon)} u gornjem lijevom kutu da otvorite bočnu traku. 
3. Sada dodirnite opciju 'Otpad'^{(‘Trash’ )} .
4. Dodirnite izbornik s tri točke koji^{(three-dot menu)} se nalazi na desnoj strani datoteka koje želite trajno izbrisati. Imajte na umu da nećete moći oporaviti datoteke nakon što budu izbrisane^{(Keep in mind that you will not be able to recover the files once they are deleted)} , a zatim dodirnite 'Izbriši zauvijek'^{(‘Delete Forever’)} .

Metoda koju trebate slijediti na vašem stolnom pregledniku:^{(Method to follow on your Desktop Browser:)}

1. Otvorite svoj Google disk^{(Google Drive)} i na lijevoj strani pronađite opciju 'Bin' .

2. Ovo vas vodi u koš za smeće ^{(Drive Recycle Bin)}Google diska gdje možete ručno izbrisati sve datoteke. 

Nakon što budete imali dovoljno slobodnog prostora za pohranu, moći ćete riješiti problem s Gmail računom koji ne prima e-poštu. ^{( you will be able to fix your Gmail account not receiving emails issue. )}Ako ne, nastavite sa sljedećom metodom. 

Metoda 4: Izbrišite filtre e-pošte^{(Method 4: Delete Email Filters)}

Filtri e-pošte jedna su od najnecjenjenijih značajki koje vam pomažu organizirati svoju poštu. Oni su ti koji su odgovorni što vaš primarni pretinac ne ispunjavaju tisućama neželjenih ili neželjenih e-poruka svaki dan. Oni tiho organiziraju i izglađuju vaše cjelokupno iskustvo slanja e-pošte. Korisnici možda neće moći primati poruke u svoju pristiglu poštu zbog Gmail filtera jer su oni odgovorni za preusmjeravanje e-pošte u alternativne mape kao što su ^{(Users may not be able to receive messages in their inbox due to Gmail filters as they are responsible for rerouting the emails to alternatives folders such as)} Sva pošta, Ažuriranja, Društvene mreže i još mnogo toga. ^{(All Mail, Updates, Socials, and more.)}Stoga postoji velika vjerojatnost da možete primati e-poštu, ali ne možete pronaći poštu jer su pogrešno označeni i preusmjereni su negdje drugdje. Za brisanje filtera e-pošte:

1. Prijavite se^{(Log in)} na svoj račun e-pošte^{( email account)} i na vrhu ćete pronaći 'Postavke' (^{(‘Settings’ ()} ikona zupčanika).

2. U izborniku brzih postavki kliknite opciju 'Pogledaj sve postavke'^{(‘See All Settings’)} . 

3. Zatim prijeđite na karticu "Filtri i blokirane adrese"^{(‘Filters and Blocked Addresses’)} .

4. Pronaći ćete popis blokiranih adresa e-pošte i radnji koje Gmail može izvršiti povezane s njima. Ako ovdje pronađete ID e-pošte koju tražite, jednostavno kliknite na gumb 'Izbriši'^{(‘Delete’ )} . Ovo će izbrisati pohranjenu radnju i omogućiti primanje e-pošte kao i obično.^{(This will delete the action stored and will allow the email to be received as usual.)}

Pročitajte također: ^{(Also Read:)} Ispravite Gmail koji ne šalje e-poštu na Androidu^{(Fix Gmail not sending emails on Android)}

Metoda 5: Isključite prosljeđivanje e-pošte^{(Method 5: Turn Off Email Forwarding)}

Prosljeđivanje e^(Email) -pošte zgodna je značajka koja vam omogućuje automatsko slanje poruka na drugu adresu e-pošte. Daje vam izbor prosljeđivanja svih novih poruka ili samo određenih specifičnih poruka. Ako ste namjerno odabrali ovu opciju, možete prvo pokušati provjeriti pristiglu poštu povezane adrese e-pošte. Ako ste slučajno uključili ovu opciju, možda nećete moći pronaći poruku u svojoj primarnoj pristigloj pošti.^{(If you had accidentally turned on this option, you may not be able to find a message in your own primary inbox.)}

1. Otvorite svoj Gmail račun^{(Gmail account)} na računalu jer ova opcija nije dostupna u mobilnoj aplikaciji Gmail . Ako imate račun e-pošte u školi ili na poslu, prvo ćete se morati obratiti svojoj administraciji. ^{(If you have an email account through school or work, you will need to contact your administration first. )}

2. Poput prethodno spomenutog popravka, kliknite na gumb 'Postavke' koji^{(‘Settings’)} se nalazi u gornjem desnom kutu i nastavite s klikom na opciju 'Pogledaj sve postavke'^{(‘See All Settings’)} .  

3. Pomaknite se na karticu ‘Forwarding and POP/IMAP’ i prijeđite na odjeljak "Prosljeđivanje"^{(‘Forwarding’ )} . 

4. Kliknite na opciju 'Onemogući prosljeđivanje^{(‘Disable forwarding)} ' ako je već omogućena.

5. Potvrdite svoju radnju klikom na gumb 'Spremi promjene'^{(‘Save Changes’)} . 

Sada biste ponovno trebali početi primati obavijesti e-poštom u svoju primarnu pristiglu poštu. ^{(You should now start receiving email notifications again in your primary inbox. )}

Ako ništa gore navedeno nije uspjelo, isključivanje vatrozida vašeg sustava ili njegovo ponovno konfiguriranje može biti vaš posljednji pokušaj^{( turning off your system firewall or reconfiguring it may be your last shot)} . Neki specifični antivirusni programi uključuju zaštitu vatrozida koja može ometati nesmetano funkcioniranje Gmaila, stoga privremeno onemogućite sigurnosni program^{(disable the security program temporarily)} i provjerite hoće li to riješiti problem.

Preporučeno:^{(Recommended:)}

• Kako popraviti pogrešku u redu čekanja i neuspjela Gmaila^{(How To Fix Gmail Queued And Failed Error)}
• Kako ukloniti sliku Google ili Gmail profila?^{(How to Remove Google or Gmail Profile Picture?)}
• 5 načina za pristup blokiranim web stranicama na Android telefonu^{(5 Ways to Access Blocked Websites on Android Phone)}
• Kako omogućiti tamni način rada u Google asistentu^{(How to Enable Dark Mode in Google Assistant)}

Nadamo se da je ovaj vodič bio od pomoći i da ste uspjeli riješiti problem s Gmail računom koji ne prima e-poštu^{(fix Gmail account not receiving the emails issue)} . Ipak, ako imate bilo kakvih nedoumica, komentirajte u nastavku kako biste nas kontaktirali za daljnju pomoć po ovom pitanju.

5 Ways to Fix Gmail Account Not Receiving Emails

Gmail is a free emailing service developed and launched by Google in 2004 as a limited beta rеlease. After ending its testing phase in 2009, it has grown to be the internet’s favorite emailing service. As of October 2019, Gmail boaѕted over 1.5 billion activе users across the world. It is an essential part of Google Workspace, formerly known as G Suite. It comes along with and is seamlessly connected with Google Calendar, Contacts, Meet, and Chat that primarily focus on communication; Drive for storage; Google Docs suіte that helрs contеnt creators and Currents for employee еngagement. As of 2020, Google allows 15GB of total storage for all services associated with the Google Workspace.

Despite its massive size, user base, and backing from a tech giant, Gmail users have a few frequent complaints. One of the most common of which is the inability to receive emails from time to time. As not storing or displaying incoming messages defeats half the purpose of using a messaging service, this problem should be fixed quickly. If you have a solid and smooth internet connection, several different factors may cause this issue. Ranging from a lack of storage space in your drive to your emails being accidentally marked as spam, from a problem in the email filtration feature to messages being unintentionally forwarded to another address. Mentioned below are a few different easy and quick ways to fix Gmail Account not receiving emails.

How to Fix ‘Gmail Account Not Receiving Emails’ issue?

As there are multiple culprits for this particular problem, there are a few different potential solutions to match. Ranging from just patiently waiting until the services are restored in case of a crash, tinkering with your mail settings to deleting individual things off your Google account. But first, try opening your Gmail account on a different browser as it is the easiest way to fix this issue. The problem may lie with the Google Chrome browser and not Gmail specifically. Try using another browser like Opera on your system to log into your Gmail account. 

If switching browsers didn’t work, one by one, go through the fixes mentioned below until you are able to fix Gmail Account not receiving emails issue. We recommend that you keep a spare email account handy to check if you can receive emails again.   

Method 1: Check the Spam or Trash folder

This should be the number one thing on your checklist if you are expecting a specific message and are unable to find it in your inbox. First things first, let’s learn how spam filters work. Gmail’s spam filters feature is a community-driven system where an individual can mark an email as spam, this information further helps the system to identify more similar messages in the future for all the Gmail users around the world. Each and every email sent will be filtered, either into the inbox, a category tab, the spam folder, or will be completely blocked. The latter are the ones you should be worried about. 

An email sent by a known person may end up in your spam list if you had accidentally reported them as spam in the past. To check if the mailer has been labeled as Spam:

1. Open your Gmail account in any web browser and expand the left sidebar. You will find a list of all your mail folders. Scroll down until you find the ‘More’ option and click on it.

2. In the proceeding menu, locate the ‘Spam’ folder. It should be located at the near bottom of the list.

3. Now, search for the message you are looking for and open it. 

4. Once the message is open, locate the exclamation mark and Report the mail as not spam. Clicking on ‘Not Spam’ will bring the message to the general Inbox. 

By doing this, you will teach Gmail not to mark any future messages similar to this one as spam and you will no longer face such issues with the particular sender. 

Method 2: Check to see if Gmail services are down temporarily

Occasionally, even electronic mailing services provided by the mightiest tech giants can malfunction and be temporarily down. You can narrow down this possibility by going through the endless Twitter hashtags or simply visiting Google Workspace Status Dashboard. If there is a problem, you will either have an orange or pink dot. For example, if there are no recent crashes, the site should look like the image below.

If there is an outage, there is nothing to do but wait until the problem is fixed. This can take up to an hour to fix. Alternatively, you can visit Downdetector.com to find information about the previous crashes.

Also Read: Fix Gmail app is not syncing on Android

Method 3: Check for Sufficient Storage Space 

As Google’s emailing service is free, there are bound to be certain restrictions. The main one of them being the maximum freely allocated storage space to each non-paying user account. Once you run out of that space, Gmail and other Google services can easily malfunction. To check if you have sufficient storage space:

1. Open your Google Drive. 

2. On the left-hand side, you will spot the ‘Buy storage’ option, and above which you will find out the total available storage space and how much of it is being used.

As of early 2021, Google only allows a total of 15 GB of free storage for Gmail, Google Drive, Google Photos, and all other Google Workspace applications. If you have reached the storage limit of 15GB, you will need to free up some space. 

If you are running low on storage space, emptying the email trash is a great first step.

Mentioned below are the steps to empty your Gmail account’s recycling bin:

1. Open your Gmail Account and click on the ‘More’ button once again.

2. You will need to scroll further down to find a section labeled as ‘Trash’.  Alternatively, you can simply type ‘in:trash’ in the search bar located on the top.

3. You can either manually delete a few messages or directly click on the ‘Empty Recycle Bin’ option. This will clear out all the emails stored in the trash bin and significantly increase the available space.

As storage space freely available in your Google Drive is the same as your Gmail’s space, it is a great idea to free up your Drive’s recycle bin as well. You can do this on your phone or any web browser.

Method to follow on your Phone: 

1. As obvious, open your Google Drive application. If you don’t have it installed already, download and connect it with your Google Account.  
2. Tap on the Hamburger icon present at the top left to open the sidebar. 
3. Now, tap on the ‘Trash’ option.
4. Tap on the three-dot menu located on the right side of files that you want to permanently delete. Keep in mind that you will not be able to recover the files once they are deleted, then tap on ‘Delete Forever’.

Method to follow on your Desktop Browser:

1. Open your Google Drive and on the left side, find the ‘Bin’ option.

2. This takes you into your Google Drive Recycle Bin where you can manually delete all the files. 

Once you have sufficient free storage space, you will be able to fix your Gmail account not receiving emails issue. If not, then continue with the next method. 

Method 4: Delete Email Filters

Email filters are one of the most unappreciated features that help you organize your mails. They are the ones responsible for not filling your primary inbox with thousands of junk or spam emails each day. They quietly organize and smoothen your overall emailing experience. Users may not be able to receive messages in their inbox due to Gmail filters as they are responsible for rerouting the emails to alternatives folders such as All Mail, Updates, Socials, and more. Hence, there is a high possibility that you are able to receive emails but are unable to find the mails as they are labeled incorrectly and are being rerouted elsewhere. To delete the email filters:

1. Log in to your email account and at the top, you will find the ‘Settings’ (gear icon).

2. In the quick settings menu, click on the ‘See All Settings’ option. 

3. Next, switch to the ‘Filters and Blocked Addresses’ tab.

4. You will find a list of blocked email addresses and actions for Gmail to perform associated with them. If you find the email Id you are searching for listed here, simply click on the ‘Delete’ button. This will delete the action stored and will allow the email to be received as usual.

Also Read: Fix Gmail not sending emails on Android

Method 5: Turn Off Email Forwarding

Email forwarding is a handy feature that lets you automatically send messages to another email address. It gives you the choice to either forward all new messages or just certain specific ones. If you have intentionally selected this option, you can try checking the inbox of the associated email address first. If you had accidentally turned on this option, you may not be able to find a message in your own primary inbox.

1. Open your Gmail account on your computer as this option is not available on the Gmail mobile application. If you have an email account through school or work, you will need to contact your administration first. 

2. Like the previously mentioned fix, click on the ‘Settings’ button located at the upper right and proceed to click on the ‘See All Settings’ option.  

3. Move to the ‘Forwarding and POP/IMAP’ tab and navigate to the ‘Forwarding’ section. 

4. Click on the ‘Disable forwarding’ option if it is already enabled.

5. Confirm your action by clicking on the ‘Save Changes’ button. 

You should now start receiving email notifications again in your primary inbox. 

If nothing mentioned above worked, turning off your system firewall or reconfiguring it may be your last shot. Some specific antivirus programs include firewall protection that can interfere with Gmail’s smooth functioning, so disable the security program temporarily and see if that resolves the issue.

Recommended:

• How To Fix Gmail Queued And Failed Error
• How to Remove Google or Gmail Profile Picture?
• 5 Ways to Access Blocked Websites on Android Phone
• How to Enable Dark Mode in Google Assistant

We hope this guide was helpful and you were able to fix Gmail account not receiving the emails issue. Still, if you have any doubts then comment down below to get in touch with us for any further assistance on this matter.

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